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Customer Service Representative

Location:
United States
Salary:
55000
Posted:
October 30, 2014

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Resume:

Tracey L. Brown

acgj8h@r.postjobfree.com Home: 973-***-****

Highly experienced and innovative Superintendent, Contractor and Project

Manager with a proven record in providing result-oriented, extremely

detailed, precise and organized support to Residential and Commercial

customers. Providing construction repairs and solid workmanship of goods

and services from start to finish. Providing designing to installing of

products from Home improvement centers to independent retail and wholesale

stores for improvements to properties, in a timely manner, to meet

budgetary and time deadlines. Strong communication skills and ability to

work independently while providing a very high level of confidentiality.

Able to manage and prioritize multiple projects simultaneously. Works well

with people of diverse backgrounds, all employees, very adaptable to change

and willing to travel. Proficient in MS Office, (Outlook, Word, Excel, and

PowerPoint), Building Codes, Inspections and Permits for scope of work.

Professional Experience

Superintendent February 2013- Present

RPM Development LLC - Montclair, NJ

Superintendent of The Berkley a 51 unit apartment building located in

Orange, New Jersey. Responsible for repairs to all units which includes but

is not limited to plumbing, electrical and sheetrock. Responsible for the

turnaround of all vacant units, maintaining common areas and all tenant

emergencies (lock replacement, fire etc.)

Owner/Licensed Contractor 2004 - Present

TRACEY'S HOME IMPROVEMENTS LLC - South Orange, NJ

Tracey's Home Improvements is a small business that handles all types of

residential and commercial construction, repairs and maintenance.

Accustomed to work in single and multi family dwellings on all interior

repairs and remodels. Works with all types of sub-contractors to inspectors

of building code requirements.

Accomplishments:

. Effectively and efficiently manage all employees and sub-contractors

for work done on projects in a timely manner through completion.

Establish inspections and reports for customers and contractors.

. Establish relationships of trust and dependability with the customer

and sub-contractors.

. Establish rapport with building suppliers and Wholesalers.

Maintenance Technician 2003 - 2005

THE KAPLAN GROUP - Palin, NJ

The Kaplan Co. is a family owned business that manages multi-level condo,

town homes and rental unit housing. Providing all facility services to the

entire complex with a full staff of managers and technicians.

Accomplishments:

. Effectively maintained a new built 200 unit townhome and condo complex

in the Parlin NJ. Area.

. Coordinated and traveled to on-call emergency's and lock-outs with

Management and Headquarters for all building issues and problems with

new construction and building punchlist work to be done in a timely

manner.

. Trained in Installations of a new Security Lock set and Garage openers

with an independent Vendor.

. Supervised all new maintenance techs. That was assigned to this

location.

. Participated in all Administrative meetings and suggestions to improve

the work done to and on this complex.

Tracey L. Brown

Page 2

Patient Assistant Representative 2001 - 2002

THE FRANKLIN GROUP - Somerville, NJ

Accomplishments:

. Effectively managed the new and existing accounts for the enrollment

of Medical and Prescription plans.

. Coordinated enrollments and call backs to employment reps and HR. reps

to confirm the right coverage for there group.

. Call center training and backup if short handed with staff. For

overflow of calls and inquires.

. Participated in Administrative meetings to obtain latest advancements

in industry.

Administration Benefits Representative 1998 - 2001

NATIONAL PRESCRIPTION ADMINISTRATORS - East Hanover, NJ

Accomplishments:

. Effectively managed the Accounts assigned to my department for

Enrollments and Plan Changes for Benefits.

. Coordinated daily responses and necessary action to external

customer's inquiries concerning benefits to coverage of prescription

plan.

Customer Service Representative 1995 - 1998

BELL ATLANTIC, Madison, NJ

Working as (ASC) Administrative Service Representative for complaints,

fraud, Board of Public Utility issues, terminations of accounts and

difficult service in new and existing service areas and bankruptcy issues

for existing customers.

Accomplishments:

. Provided organization and professionalism for the company, employees

and customers.

. Effectively and proactively handled customer and company concerns

. Attended meetings for Company and department for ways to improve the

way business was handled to training and understand the way we can

help customers and employees issue.

Laborer/Office Helper 1983- 1993

PETTIFORD and PETTIFORD CONSTRUCTION Newark, NJ

Pettiford Construction was one of the first roofing and Construction

Company's to work on the Newark Airport in the 1980's and to do Asbestos

removal at the Brooklyn Navy Yard.

Accomplishments:

. Effectively managed the accounts given to me to process for the up

keep of the company and help the work force to keep up with all the

new types of building materials and trade skills.

. Trained in Business office skills and trade skills

EDUCATION

Local 68 Operating Engineers

Black Seal License

Essex County College, West Caldwell, NJ

Building Inspector RCS Certified

Building Inspector ICS Certified

Newark Business Training Institute

Business office skills/ Word Processing

Certificate

West Side High School, Newark, NJ Diploma



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