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Customer Service Sales

Location:
San Francisco, CA
Posted:
October 30, 2014

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Resume:

Brian C. Isola

*** ******* *****

Cary, IL *****

847-***-****

acgj8a@r.postjobfree.com.

Professional Summary

Driven, goal orientated Sales/Sales Manager. With 30 plus years’ experience in the Manufacturing

industry a proven track record developing professional customer service, sales and negotiation skill sets.

A history demonstrating skills in marketing, brand recognition, and strategic planning while promoting

products and services. Achieved years of success developing strategies attracting new customers; while

maximizing sales with existing accounts. Develops brand recognition in combination with customer

loyalty. Computer skills include: Microsoft Word, Excel, Sales Software, Access, and Power Point.

Work Experience

S&D Products

Bartlett, IL

Director of Sales and Market Development December 2011 - October 2014

*Directed sales and marketing efforts for the organization *Established a professional customer service

team with the framework of corporates goals *Oversaw all aspects of the company website and marketing

efforts *Established website Brand name recognition *Increased market share by 32% over a three (3)

year period *Maintained overall profit margins while increasing new account sales by over $3.1 million

*Overhauled Independent sales representative network *Designed new marketing Brochure *Established

customer credit card ordering system *established Job descriptions for the sales and customer service

teams *Added over 120 new accounts over a three year period

Chicago Anodizing Company

Chicago, IL

Vice President of Sales & Marketing April 2007 - November 2011

*Took over sales and marketing efforts for the organization

*Established a company Brochure

*Established an easy to navigate website

*Adjusted minimum lots charges while implementing unit price adjustments meeting corporate goals

*Refocused sales and marketing strategies setting up the company for program versus job shop type

business

*established an independent sales network meeting corporate goal strategy

*Re-established relationships with former customers and suppliers building the reputation of the company

in a positive light

*Developed long term agreements with contract manufacturing customers

*Increased new accounts sales by 35% over a three year period

*Worked with the President in all aspects of the commercial side of the business

*Established short and long term sales, target accounts, in line with organizational goa

Pioneer Metal Finishing April 1987 - April 2007

Green Bay, WI

Sales Engineer - 1987 to 1992

Senior Sales Engineer – 1992 - 1999

National Sales Manager – 1999 to 2007

Over an 20 year period helped take a company from $1.8 MM to $65MM in sales

Developed a trial sales territory based out of Chicago, IL determining if metal finishing

requirements could be serviced out of Green Bay, Wi

Over a period of 3 years sales went from zero to $3.1MM

Implemented the same strategies throughout the Midwest

By 1995 Pioneer Metal Finishing company became the biggest privately held anodizing company

in North America *Developed a network of trained sales engineers & Customer service teams

Facilitated and coordinated quarterly sales meetings

Set sales goals for each division of the organization

Led expansion efforts into Arizona, California, Indiana, Michigan and Ohio territories

By 2000 was responsible for 12 direct sales engineers and 16 customer service representatives

Became part of merger and acquisition committees

Chaired Pioneer gives back to the community programs

Sold interest in company in February 2007

Education:

Bachelor's Degree, Business/ Communications/Negotiating 1983

Southern Illinois University Carbondale, IL

Other Professional Degree, The art of the Negotiation Process 1999-2007

Dr. Chester Karrass Negotiating Beverly Hills, CA

Various Sales and Motivational Seminars 1987-Present

Interests: Family, Sports, Music, Reading, Jogging, Supporting my Community

Personal accomplishments include:

Director of Cary Crush Tidal Waves Girls Travel Softball Organization

Team world Vision – Completed 2013 Chicago Marathon

Co-Chair “The Chuckles Foundation”



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