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Customer Service Project Manager

Location:
Keller, TX
Posted:
October 30, 2014

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Resume:

Brian Head

Keller, TX

acgj85@r.postjobfree.com - 817-***-****

WORK EXPERIENCE

Estimator

Specialty Restoration of Texas - Arlington, TX - January 2013 to Present

Responsibilities

Multiple project profit and loss

Analysis expense control

Project managing and tracking

Evaluate plans and specifications to provide accurate takeoffs

Complete follow up after the bidding process

Budgeting and planning

Cost and Resource estimates

Change control management

Accomplishments

35% or greater profit on Construction projects estimated and managed

Retained new knowledge in industry software

Collections rate at above 65% of invoiced accounts

Project Manager

Specialty Resources of Texas (SRT) - August 2013 to December 2013

Experience with Xactimate, estimating water, mold and fire loss emergency and repair services

• Insurance program experience: Contractor Connection, Farmers, USAA, Liberty Mutual, Allstate,

• Scope residential and commercial losses due to water, mold, fire and other insurance associated losses

• Sell property mitigation and repair services and communicate with adjusters and customers

• Negotiate repairs estimates with insurance professionals to develop and agreed scope

• Work with Project Manager to coordinate job and change orders

• Develop working relationships with professionals to promote emergency and restoration services

Independent Contractor

Freedom Recovery Services - North Richland Hills, TX - November 2012 to August 2013

Steamatic, Aledo, Texas

ACT, DFW TX

Project Highlights

Oversight of restoration services from start to finish. Including the supervision of direct labor staff.

Communication with customers on project progress and completion. Management of subcontractors and

coordination of material acquisition for project completion.

Managed a $350K mitigation loss and rebuild project in North Dakota of an assisted living center. Provided

oversight and consultation on project completing project on time and on budget. Communication with all parties

including management, customers and families of residents.

Provided sales and marketing of services provided by company including leadership and vision development

for the franchise. Recruited and supervised staff, developed policy and provided performance management.

Regional Sales Manager

DFW TX - February 2011 to October 2012

Managed a 5 state region with 17 direct sell distributors. Responsible for product inventory warehouse

and increased inventory as sales demanded. Communicated with all levels of management in sales calls,

prospecting for potential business. Sales gain of 15 % in my second year.

Operations Supervisor

Blackmon Mooring - Arlington, TX - November 2003 to June 2010

Supervised 40 to 200 employees in all phases of Fire and Water restoration services. Served as the safety

officer for the entire branch, developing safety programs conducting monthly safety meetings and reported

to corporate office on safety compliance and issues. Responsible for investigating accidents and concluding

fault, providing resolutions to safety issues. Supervised employees in the field by phone and onsite visits.

Communicated services expectations to customers and solved issues promptly when they occurred. Worked

all commercial losses for the store, scoping the loss, putting a time line together and completing the project

with a certificate of satisfaction 100% of the time.

Supervisor

BMSCAT - Fort Worth, TX - September 2001 to November 2003

Worked on various projects in adverse conditions around the world. Projects included 9/11 clean-up providing

direct supervision to a diverse temp labor force at Ground Zero. Traveled and worked large losses in Guam

and Prague for extended time periods supervising a foreign labor force.

Licenses/ Software

• EPA Lead Renovators License

• AMASA Diploma Certification

• Microsoft Word

• Excel

• Power Point

• AccessPublisher

• Social Media

• Xactimate

• IICRC Certified in Fire, Water and Carpet technicians' License

ADDITIONAL INFORMATION

Professional Skills

• Accounting / Fiscal Management

• Administrative Management

• Branch/Operations Management

• Cash Flow Management & Profit & Loss

• Continuous Improvement

• Cost Reduction

• Risk Management

• Key Account Management

• Market Positioning / Planning/Implementation

• Materials Requisition Planning

• New Business Start-Up

• Purchasing / Inventory Control

• Quality Assurance Programs

• Sales Management & Planning

• Staff Development & Training

• Temporary Labor Oversight

• Standardization of Procedures

• Vendor Management

• Microsoft Word, Excel, Xactimate

Project Based Construction Skills

• On-Site Construction

• On-Site Inspection

• Residential/Commercial Accounts

• Renovations/Remodels

• Price Quoting/Estimating / Bidding

• Work Order Processing

• Production and Quality Control

• Inventory Control

• Proposal Development

• Project Management/Troubleshooting

• Safety Regulations/Compliance

• Blueprint Reading/Schematics

• Shift Scheduling/Tracking

• Staff Supervision/Training

• Crew Lead/Project Coordinator

• Site Lead/Project Supervision

• Trades/Subcontractor Management

• Work Prioritization/Delegation

• Job/Project Cost Control

• Customer Service/Problem Solving

• Equipment Maintenance

• Knowledge of Trades



Contact this candidate