Brent Charles Juelich

** ********* *****

Glendale, MO 63122

Cell: 314-***-****

E-mail: acgj73@r.postjobfree.com

Expertise

Executive-level experienced product management and engineering leader in managed services

over Cloud and Hosting platforms. Extensive background in P&L management including full

organizational control of capital allocation, market research, vision and strategy, business alliances,

sales overlays, operations, and related corporate initiatives. I have presented at numerous industry

events at Oracle, Microsoft, SAP, HP, and Cisco. People are what make an organization strong and

are the key differentiator in producing industry leading products and services. I place an emphasis

on mentoring, team building, and collaboration across the business units for this reason. While my

background is rooted in software development and project management, I enjoy providing thought

leadership on technology and work regularly with customers, partners, and employees to gain

insights to meet demand. As such I strive for operational excellence for our customers, thrive on

building industry-leading products and services, and enjoy contributing to and helping to build a

world-class culture for our employees.

Experience

Jan 2008 – Present CenturyLink Technology Solutions (formally Savvis)

Feb 2013 – Present Vice President of Application Services

Introduced multiple technology products and services into the cloud and hosting marketplace. In

this role, I am responsible for product, engineering, and development departments focusing on

the application services portfolio. The application portfolio includes enterprise business

applications, web content management, commerce, messaging and collaboration, database

technologies, big data, helpdesk, and performance management technologies. I have developed

more than 35 product initiatives, leading the vision, strategy, market research, architecture and

design, development, market launch, customer delivery, and operations management. Other key

points below:

• P&L ownership of business unit of $55+ Million with a consistent track record of achieving

sales bookings and revenue goals

• Provide thought leadership, vision, strategy, planning and budgets to executive

management and other teams in IT, Operations, Client Services, Consulting, and Marketing

• Work closely with domestic and international sales teams and alliance/partner channel

organizations

• Responsible for executive customer briefings for application services and hosting

business unit; have participated in more than 125 customer briefings with top Fortune 500

companies, including many of the world’s largest brands

• My organization has successfully contributed annually to maintaining leadership positions

across the industry in Cloud and Managed Hosting services globally

• Participated in M&A activities, evaluation of opportunities, and entering new markets

• Developed key business partner relationships and contractual agreements with Oracle,

CISCO, EMC, IBM, Microsoft, SAP, Dell, HP, Symantec, Avanade, Dell, Compuware, and

more

• Participate regularly in industry events (e.g., SAP Sapphire, Oracle Open World, Microsoft

TechEd, HP Discover, Cisco Live) and more, including Gartner and Forester briefings/analyst

updates

• Developed business cases for Board of Directors on managed services initiatives to build

a $1 billion revenue base in 5 years

• Have managed multiple agile projects across application product line rooted in ITIL and

DevOps based support frameworks

Feb 2009 – Jan 2013 Senior Director of Managed Services

Responsible for Product Management and Engineering departments focusing on the application

services portfolio. Key responsibilities:

• P&L ownership of $20 Million grown to a $40 Million business unit. Proven track

record of achieving executive priorities for products and revenue targets – annually

achieved targeted revenue goals

• Oversight of all application products and services, with a focus on bringing new

products to market to increase customer base and building revenue base for services

• Provided thought leadership to executive management and key departments and

participated in Executive Customer Briefings

• Defined the go-to-market strategies for managed services to help meet the

product and operational goals

• Developed Service Management Solutions which standardized account

management globally as a service. Currently the most successful product launch at

CenturyLink/Savvis, it has generated more Bookings and Revenue than any other

service. Generating more than $1.5M in bookings in reoccurring services in less than 1

year from launch.

• Coordinated with legal team to ensure products and agreements adequately

protect the company, resolved customer disputes related to application services, and

defined Service Level Agreements.

• Worked closely with CFO to define commercial models and business cases for

Savvis President and CEO

• Built and maintained relationships with key business partners; participated closely

with Global Sales teams in pursuit of deals

• Worked closely with CFO team and Legal to negotiate and define key hosting

agreements with business partners and clients

• Oversight of agile project development of application products

Jan 2008 - Feb 2009 Director of Application Engineering

Responsible for management of Application Engineering team and ensured strategic projects

were successful. Built and deployed application services in Cloud and Dedicated Hosting

environments. Other duties have included negotiating operational contracts on a variety of

products ranging from SSL Certificates to Oracle MySQL.

• Completed all major and minor Web, Database, Messaging and Monitoring

projects ahead of schedule.

• Supervised day to day project timelines and planning. Participated on all

deliverables with market launch along with project management, marketing, consulting,

and operations.

• Provided thought leadership on Application Engineering to executive

management. Worked closely with CTO Office and IT to develop key strategies to

differentiate Savvis from other competitors.

• Developed three year technology roadmap

May 1996 – Jan 2008 Edward Jones Financials

Jan 2006 – Jan 2008 Edward Jones Department Leader - Document Management

Responsible for the management of content and data management service teams, projects, and

technical software architects. Operational support for all content business helpdesk tiers 2–4

desks. Focus was on upgrading and maintaining data warehouse and content management

solutions. Responsibilities included programming, analysis, applications delivery, technology

deployment, and operations support desks of infrastructure technology. I was responsible for

developing and mentoring project leaders and technical associates across Business Software

Development division.

• Oversight of Capital Budget, $30 Million

• Supervised projects implementing Windows Desktops across 10,000 branch offices.

Analyzed, planned, and negotiated multiple vendor products. Removed dependencies and

upgraded multiple software packages allowing migration to proceed forward.

• Charged with reduction of helpdesk tickets. Conducted analysis, initiated study across

the business and infrastructure departments, and assembled a dedicated task force team.

The average number of documents printed per month was 40 million pages, leveraging 14

thousand printers spanning three countries in 10,000 offices. At start of investigation there

were over 5,500 problem tickets received each month due to content and printing issues.

Reduced problem tickets by 55%, saving millions of dollars annually. Received ACE Award

for this accomplishment.

• Supervised infrastructure efforts to implement SEC compliant archival storage. Projects

included Financial Planning, Trade Confirms, Fax, and Portfolio documents. These efforts

helped improve operational efficiency for both Home Office and Branch associates by

automatically archiving regulatory documentation.

Dec 2003 – Jan 2006 Department Leader of Enterprise Management Systems Projects & Planning

I was responsible for the day to day management of the Software Applications, Web

Infrastructure, and Project Management Office (PMO) areas. This included all infrastructure

products from BEA WebLogic Environments, Standard and Enterprise Java, and DB2 Connect

software.

• Oversight of Capital Budget, $25 Million

• Managed day to day operations of web infrastructure and Java technologies department.

Included upgrades to Java, BEA WebLogic, and BEA Tuxedo across the Enterprise.

Improved and stabilized environments and allowed developers to utilize latest J2EE

technologies.

• Managed, negotiated contract, and implemented replacement of office productivity tools

for Home Office with Microsoft Suite and Exchange. Replaced Applixware Suite of tools with

Microsoft Office, including MS Word, Excel, PowerPoint, and Outlook. Home office improved

productivity and reduced production issues.

• Supervised 1st and 2nd level operations teams on virus protection and spam

filtering/prevention. Implemented state-of-the-art spam filtering product and integrated into

email infrastructure. Reduced spam emails by 99% for all associates without increasing staff

levels.

• Supervised implementation of Content Management. Completed RFP process with major

vendors, negotiated contracts, and implemented initial products of Stellent Content

Management. Improved workflow and functionality to expand imaging processing to UK and

Canadian offices.

Aug 2001 – Dec 2003 Senior Project Leader of Enterprise Management Systems Projects & Planning

Responsible for establishing the core architecture foundation of Java based web environments

across IT Enterprise. Other responsibilities included reporting laterally to the CTO as Application

Infrastructure Layer Leader. This responsibility was to evaluate all 3rd party vendor software and

hardware to comply with strategic vision.

• Provided day to day thought leadership for Quote and Trading systems. Daily activities

included providing design, schedule, budget, and planning oversight for internal web

environment and server installation, leading eight critical large scale projects to upgrade

software and hosting infrastructure, and establishing software development framework for

application developers.

• Supervised project team of 20 associates with budget oversight of $14 Million

• Provided strategic vision and three year technology roadmap for web architecture, working

closely with executive management.

Dec 1998 – Aug 2001 Project Leader for Solution Center Projects

Responsible for all Quoting, Trading, and Banking IT related efforts within Edward Jones.

Supervised a project staff of 15 associates with budget oversight of $8 Million dollars. Established

a Software Development Life Cycle process and developed audit assessments to ensure quality of

software delivery. Responsible for 65 projects which included Year 2000 modifications, Quote

Monitor, Reuters News and Data feeds, Bloomberg Integration, S&P upgrades, ADP migrations,

and multiple infrastructure upgrades of Trade, Quote, and News systems. I also developed

several complex Hypothetical Mutual Fund Calculators that compared past performance

projected into near and long term models.

Aug 1996 – Dec 1998 Software Developer – Product, Services, and Banking Support

Developed and supported applications dealing with quotes, trades, vendor feeds, insurance

products, and banking software. Responsibilities included design, development, integration,

and implementation of software and hardware feeds from vendors such as Reuters Quotes,

Reuters News, S&P, and NASD.

References Available

• Ken Owens, CTO Cloud Services at Cisco Systems

• Robert Liebholz, SVP Sales and Business Development, Intermedia

• Chris Richter, SVP Managed Security Services at Level 3 Communications

• Chris Clark, Business Development Executive at Equinix

• More references available upon request

ADDENDUM

Education

Webster University St. Louis, Missouri

Enrolled in MBA Program - Online Expected Graduation 2015

Illinois State University Normal, Illinois

Bachelor of Science, Computer Science May, 1996

Certifications

National Association of Securities Dealers

Series 7 License October, 2000

New York Stock Exchange

Series 63 License October, 2001

Leadership Training

Claremont Graduate University Claremont, California

Jones Leadership Series - Peter Drucker School of Management October, 2005

Harvard Boston, MA

Jones Leadership Series - Competitive Strategies in Financial Services May - Oct, 2006

Awards

Edward Jones Ace Award Aug, 2007

Operational Excellence

Illinois State University Departmental Honor Award Recipient Normal, Illinois

Outstanding Software Development May, 1996

Contact this candidate