Michelle Eckert Scott

*** **** ****** ******:

707-***-****

acgj6r@r.postjobfree.com

Petaluma, CA 94952 Residence:

707-***-****

D E D I C AT E D A D M I N I S T R AT I V E P R O F E S S I O N A L

A top-performing administrative professional credited with combining sales, marketing and customer service expertise to

deliver substantial revenue growth in highly competitive business markets . Strong expertise in executive administration

coordination within large organizations as well as proactively hunting efficiency opportunities. Highly accomplished in

consultative listening and ability to build and maintain long term relationships.

AREAS OF EXPERTISE

Consultative Listening Team Building Customer Service Skills

Exceptional Communicator Competitive Intelligence Problem Resolution Skills

Strategic Planning/Analysis New Business Development Detail Oriented / Decisive

Industry Networking Computer/Software Savvy Multi-tasking Aptitude

KEY SKILLS ASSESSMENT

Strategic Key Performance – Developed and implemented strategic and tactical sales and marketing avenues to

aggressively foster major accounts resulting in over $1.5 Million in sales for Humble Abode, Inc.

Self-Discipline Management – Committed to participating effectively upon internal teams through the exchange of

knowledge, experience, and goal sharing to optimize strategies and drive sales.

PROFESSIONAL E XPERIENCE

ALLIANZ / FIREMAN’S FUND INSURANCE COMPANY, Novato, California

2013

Contracted as FFIC Contingent Staff through Populus Group and Kelly Services

Business Systems Analyst, Commercial Insurance Department, July – December

Provided administrative support as a member of the Electronic Forms Print Team.

Composed, modified, proofread and corrected highly detailed forms and documents for the Commercial and

Personal Insurance departments.

Completely reorganized and upgraded filing systems.

Created and updated organizational materials.

Administrative Assistant, Enterprise and Operations Departments, March – June

Provided direct administrative support to the Vice President of Enterprise Performance and Portfolio Management, and,

simultaneously to the Assistant Vice President of Operations Support, including all departmental directors and staff of both

departments.

Managed extremely heavy executive and middle management level calendars and Conference Room scheduling,

coordinating with facilities and catering staff, administrating multiple meetings and events.

Prepared and administrated all executive and departmental travel arrangements utilizing Egencia corporate travel

software.

Expense report development and management through the use of Cybershift expense software application.

Administered all departmental mail distribution, coordinated event planning, and various project assistance.

Michelle Eckert Scott, Page 2

Residence: 707-***-**** Email: acgj6r@r.postjobfree.com Mobile: 707-***-****

Clerk III, General Counsel’s Office, January – March

Consistently analyzed extensive and highly detailed spreadsheets while providing intensive research within internal and external

database systems to assist in the organization of accurate and detailed information management.

Provided third party database searches to gather information as necessary for special projects.

HUMBLE ABODE, Inc., SANTA ROSA, CALIFORNIA 2006

– 2011

Senior Customer Service Issue Resolution Specialist / Sales Representative

First dedicated sales representative for startup internet home furnishings company. Generated sales in excess of

$1.5 Million within the first year, substantially increasing revenue, assisting firm’s growth and consistent inclusion

on INC Magazine’s 2000 list. Consumer advocate in matters regarding all customer service issues.

First point of contact for all customers, vendors and logistics communications. As senior customer service officer,

assisted in development of company procedural manual and trained new representatives.

Created detailed, appealing product descriptions on website, as well as updating product and policy information.

Designed and implemented sales floor vignettes and displays for firm’s first showroom and corporate lobby.

Developed and maintained strong long term relationships with vendors and transportation providers.

Consistently successful in negotiations with multiple vendors and customers, thereby resolving difficult situations at

minimal or no cost to the firm, providing excellent customer service while retaining the customer for future purchases.

ALLIANZ / FIREMAN’S FUND INSURANCE COMPANY, Novato, California 2004 – 2005

Contracted as FFIC Contingent Staff through Kelly Services:

IT Business Systems Analyst, Commercial Insurance Department

Analyzed and processed highly detailed data through the use of ISO Suite+ Insurance software application. Administrated FFIC

State Insurance manuals, expediting release to national branches, while maintaining and refreshing filing systems and assisting

staff with various projects and performing general administrative tasks.

Updated FFIC’s Com. Policy Information Database, proofreading forms and ensuring accuracy of data, thereby

realizing increased reconciliation of policy accounts.

Compiled information and created databases to monitor work order status, ensuring department’s more accurate

compliance to the Sarbane/Oxley Act.

McGLINCHEY STAFFORD, PLLC, NOVATO, CALIFORNIA

2004

Corporate Liaison / Mortgage Document Coordinator

Provided a strong corporate presence on site at the Firm’s client, GreenPoint Mortgage, closely assisting operations staff in the

Wholesale Funding Document Preparations Department.

Coordinated communications between all parties involved to facilitate the preparation process of legal documents.

Analyzed, verified and prepared compilation of large, highly detailed document files for processing by both on site and

remote Mortgage Department staff, utilizing Empower! Mortgage software application.

Consistently provided superior customer service, troubleshooting issues to achieve successful resolution in

a fast-paced environment, expediting swift completion and dispatch of contracts for execution.

EDUCATION & TRAINING

Interior Design & Art History, American River College, Sacramento, California

Secretarial Certification, Sawyer’s School of Business, Sacramento, California

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