Brittany K. Teodorescu

acgj6a@r.postjobfree.com

208-***-****

Professional Experience

• Fourteen years of professional customer service, sales management, and business to business

sales experience.

• Maintained a reputation of top performer while delivering high quality work, products and

customer care to clients and company.

• Used project management skills for maintaining delivery excellence through high performance

work management, prioritizing, implementing, tracking, communicating and reporting.

• Sustain and develop professional relationships with employees and customers with a

foundation built on, honesty, integrity, respect, and accountability.

Customer Account Management

• Greatest accomplishment: Increased customer retention by 50% by implementing

strategic action plan to increase customer confidence and report.

• Drove account performance by improving logistics, and increasing points of contact

with customer retention efforts.

• Established and executed best practices for account performance, monitoring and

reporting including monitoring billing, targets, trends, status, reconciliation and reporting.

• Supported the overall operations of the business with focus on service to clients, ensuring

client support inquiries were properly handled, documented, and that all requests and work

items were assigned and delegated appropriately and in a timely manner.

• Developed customer loyalty and ensured quality assurance through follow up, resolving

customer complaints and overseeing the conflict resolution action plans.

Sales & Marketing Experience

• Encouraged and promoted personal accountability and leadership development, leading to a

higher % rate in employee job satisfaction reducing turnover rates and new hire costs.

• Handled advertising for and coordinating of business networking events and tradeshows for the

company to increase brand awareness and generate leads.

• Responsible for the company’s business to business marketing efforts, successfully built

relationships with local business affiliates.

• Organized and managed public events held for elected officials’ presentations.

• Assisted in designing ad campaigns for new product launch through various communication

channels, coordinated promotional advertisement plans and strategies as Advertisement

Director and Outreach Marketing Coordinator.

• Developed and assisted in the implementation of a strategic marketing plan in order to gain and

sustain larger customer base.

Business & Office Experience

• Administrative Skills:

o Organized financial statements; assisted in payroll, accounts payable, accounts

receivable, and annual/quarterly budgeting.

o Managed budgets and overhead costs as well as other business expenses.

o Capacity analysis, account monitoring, performance goal monitoring

o Drafted terms and conditions of a lease agreement, explained and ensured all parties

understood the obligations, rules and regulations of the contract of both the lessee and

the lessor and notarized the lease documents.

• Training & Presenting Skills:

o Received formal education and certification in leadership skills, management, and

development.

o Provided end user software and program training and consulting to clients over the

phone and in person. Solved numerous customer problems and worked to satisfy each

individual customer issue. Ensured accounts were in compliance with state and federal

regulations.

o Conducted new employee training and retention. Assisted with design and development

of company benefits and compensation plans.

o Ability to lead a group and present materials in a clear and understanding manner.

o Development and publishing of customized forms for clients that meet state and federal

requirements for submitting claims for reimbursement

o Reporting and claim reconciliations.

• Forms & Reporting Skills:

o Development and publishing of customized forms for clients that meet state and federal

requirements for submitting claims for reimbursement.

o Reporting and claim reconciliations.

o Designed program administrators manuals and forms, experienced with complex

database management and query report writing.

o 2-1/2 years of Molina Healthcare Systems Experience, claim adjustments etc.

Employment History

• Feb. 2012 – Aug. 2014 Business Consultant, Medicaid- SBS ID Program, ISB Educational

Solutions, Meridian, ID

• Apr. 2009 – Feb. 2010 Leasing Agent, Riverstone Residential Group, Boise, ID

• Feb. 2007 – Mar. 2009 Production Supervisor, Re-Bath of Idaho, Boise, ID

• Jun. 2006 – Jan. 2007 Professional Supply Sales, West Coast Beauty Supply Inc., Boise, ID

• Apr. 2006 – Jun. 2006 Receptionist/Accounts Payable, Trebar Kenworth Inc., Boise, ID

• Mar. 2005 – Apr. 2006 Front Desk Manager/Receptionist, DV8 Salon, Boise, ID

Education & Certifications

• Boise State University- December 2011

• Bachelor of Arts, Political Science, American Government and Public Policy Emphasis,

Minor in Human Resources Management

• University of Phoenix- October 2014

• Master’s in Business Administration (MBA)

• Certified & Bonded Idaho Public Notary – Commission expires January 29th 2016

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