Sheri A. Washington

Lawrenceville, GA *****

acgj5p@r.postjobfree.com Cell: 678-

***-****

PROJECT / IMPLEMENTATION MANAGER

DRIVE PROJECT MANAGEMENT EFFECTIVE PROVEN LEADER PERSUADE AND

MOTIVATE

Excel in capturing Lessons Learned/Best Practices that drive project management effectiveness across

global operations. A leader in building solid team relationships and take advantage of utilizing multiple

options to get the job done. Exceptionally skilled at:

• Tracking project timelines and budgetary expenditure

• Project life cycle (design through completion)

• Project status to all levels of management

Recognized by management as a person who builds and manages workforce based on organizational

goals, budget considerations, and staffing needs. Persuaded others project team members to do best job

possible through give and take.

WORK EXPERIENCE

NCR, Duluth, GA 4/2004 – 4/2014

Implementation Coordinator 4/2004-11/2009 & 10/2013-4/2014

• Effectively communicated with internal and external customer’s providing up-to-date project

status.

• Coordinate post-startup activities. (i.e. data gathering, team resources identification, installation

processes distributed, data repository established, etc.).

• Determined project objectives, sets priorities, and delegates work as necessary while

maintaining the roll-out schedule for as many as 1000 atms.

• As project lead I made well-informed, effective, and timely decisions to ensure projects stayed

on task and budget. Updated management and customers on solutions to limit unpleasant

consequences within project scope.

• Participates as key voice in reviewing guidelines for Statement of Work (SOW) with Sales team

to set expectations of project to customer. Made appropriate decisions and collaborate as a team

with minimal level of supervision.

• Recognize, document, and implement process/project improvements and

coordination/scheduling by creating installation scheduling requests and ensuring that all

customer installation/deployment activity is scheduled and completed to the customer’s

satisfaction and per SOW.

o

Customer Delivery Partner 11/2009-10/2013

• Proactively supported sales and logistic operations, ensuring that orders are processed from

order creation to invoice trigger for assigned sales managers and account support.

1

• Collaborates with work team leaders, work teams and other stakeholders on operations

improvement initiatives.

• Maintain accurate and timely project information for all accounts.

• Responsible for eliminating road blocks to ensure successful execution of customers order(s).

• Execute orders through Oracle/ERP to ensure that customer receives delivery upon requested

delivery date and within budget.

• Build and maintains excellent customer, sales and Menlo relationship, to enable outstanding

business results.

• Identifies opportunities for operations teams and work groups to improve processes and works

to implement changes effectively and efficiently.

Bank of America Multiple US locations 8/1994 – 4/2004

Innovation and Development Change Lead

• Facilitates project initiatives from design through completion; ensuring all project objectives

are met while overseeing project scope and budget for risk or issues that cause delay.

Implements overall strategic plan/approach as it relates to assigned operations areas and makes

recommendations for specific projects and programs.

• Define scope of project with internal & external partners; create effective project plans and

timelines.

• Defines and assigns work to partners, vendors and work groups; monitors and controls work in

process; and resolves complex issues to achieve time lines and project implementation

• Build project presentation decks using Six Sigma tools (i.e. Fishbone, FMEA, and QFD).

• Communicate project status to multiple levels of management; collect pertinent data from

project for measurement and analysis reports.

• Lead large and complex cross-functional projects (Hispanic Banking Center, Indoors Play

Center, and RFID) to ensure Organizational readiness.

• Participate on cross functional team to achieve the goals of the professional services team.

Project Manager (ATM Installation)

• Provided excellent interpersonal management skills and the ability to identify and solve

problems in a positive, participative and pro-active way while coordinating the installation of

500+ ATMs.

• Demonstrated high levels of written, verbal and interpersonal skills to communicate and

present information, ideas, procedures and processes in a logical sequence; at a level

appropriate to the audience and resulting in effective working relationships.

• Supported variety of office systems and tools to support installation of atms over a five year

timeframe.

• Demonstrated ability to influence and participate in groups and cross-functional teams.

• Advocate and solve problems as well as to work independently, under time pressure, and

multiple priorities.

ATM Support Center Supervisor

• Ensured effective supervision of the ATM Support center; monitoring 3000+ ATM’s daily.

• Lead with influence including the ability to communicate effectively with all functions/levels

of the organization.

• Developed & implemented procedures in accordance with strategic direction of bank.

• Managed day-to-day vendor service issues for resolution.

2

• Defines and assigns work to partners, vendors and work groups; monitors and controls work in

process; and resolves complex issues to achieve time lines and project implementation.

SOFTWARE KNOWLEDGE:

Microsoft Word, Excel, Microsoft Projects, Outlook, PowerPoint, Oracle (ERP), Base 24

Application, Gasper 4, Network Monitoring Systems, EDW, & WOT.

EDUCATION/ACCOMPLISHMENTS

University of Maryland University College – Master Health Informatics Admin - present

University of Maryland University College – Certificate of Acquisition & Supply Chain Management

2013-2014

Western International University - B. S. Management 2005 – 2011

Georgia Perimeter College – received Event Coordination Certification 2003 – 2004

“Six Sigma” Greenbelt Certification 2003

References Available Upon Request

3

Contact this candidate