Lindsay Kai

**** ********* **

Round Rock Tx, 78664

512-***-****

Objective

To become a full time member of the team by being a highly motivated Customer Service/Sales

professional interested in working with an organization that is seeking an individual whose interpersonal

skills and diligent efforts will make a mentionable contribution to the growth of the organization,

enhancing the profits of the company, and heightening strong customer rapport.

Key Qualifications

• Excellent customer service skills proven through Gallop customer surveys

• Over four years of cash handling and balancing experience

• Cash drawer auditing experience

• Excellent sales and marketing skills

• Excellent verbal and written communication

Professional Experience

Cash Store- Assistant Store Manager

• Welcomed customers immediately upon entering building in a warm, welcoming manner

• Conduct several teller-like transactions including taking payments and distributing cash

• Gather and input customer information to complete loan applications

• Run customer information through underwriting system and determine product and dollar amount

eligibility

• Verified information given by customers such as bank and employment

• Conducted courtesy and follow up calls for current and potential customers

• Remained solutions minded for customers who encountered difficulty providing appropriate

documents for loans

• Delegated timed daily tasks amongst teammates to ensure efficiency of store

• Balanced drawer and safe daily

US Bank- In-store Banker 2

• Conducted teller transactions including but not limited to: deposits, withdraws, check cashing,

savings bonds, cash advances, account maintenance, keeping organized accurate proof work for the day,

ect

• Review and approve checks for other tells with lower check cashing limits

• Responsible for daily balancing of cash drawer

• Maintained accurate record of vault monies and monies shared between the vault, tellers, and

ATM

• Ordered cash for branch, received cash shipment, ensured accuracy of monies delivered

• Verify bait money of each teller, and verify and audit branch manager

• Resolved customer issues in a professional and timely manner, answering any questions they may

have had

• Open personal and business accounts, ensuring customers received the best benefits of the

account chosen by profiling and identifying any cross sell opportunities

• Educated customers on new and current products and services

• Actively seek new customers

• Entered loan applications, evaluated credit bureau for cross sale opportunities and credit

improvement

• Ensured all documentation was correct and needed for underwriting

• Pull daily reports such as : overdraft, new/closed accounts, RDI, ect and delegated tasks as

needed

• Ensured marketing was relevant and within US Bank guidelines

• Remain knowledgeable of products and services through continuing education courses provided

by US Bank

• Worked as a team with co-workers to meet personal and branch goals

• Trained new employees

• Participated in offsite events to attract new customers

• Took accountability for branch activities and productivity while under no management

Achievements

• Promoted ahead of peers

• Cash award for consistent excellent customer service

• Consistently in top 15 of over 60 bankers

• Consistently exceeded sales goals

Contact this candidate