JEFFREY L. LIGHTFOOT

**** *. ********* ** *********

240-***-****

acgj3m@r.postjobfree.com

OBJECTIVE:

Seeking an opportunity as a Retail Sales Associate utilizing problem solving and excellent customer service skills

in order to ensure recurring business for the store.

Summary of Skills

• 10+ years’ extensive experience in the retail environment

• Proven record of driving profitable sales through promotions and merchandizing

• Highly skilled in achieving store sales goals in a team-selling environment

• In-depth knowledge of building exceptional customer experiences through engagement, attitude and service

Employment History:

Security/Reception from May.2014-Present

Responsibilities:

• The monitoring of up to 300 clients

• Receiving and Distributing of clients and staff mail

• Daily communication with security coordinators

• Answering multiple phone calls and greeting all guests

Sprint/Nextel Manager, from Oct. 2000-May 2012 Baltimore, Maryland

Responsibilities:

• Manage total store level operations, including staff hiring, training, evaluation and work schedules of 10-17

employees

• Responsible for every phase day-to-day store operations.

• Coordinate inventory control, receiving, merchandising (plan-o-grams) and store maintenance.

• Ensured excellence in customer service and resolved all problems at the store level

• Daily accurate counting and depositing of up to 5-10k daily

Accomplishments:

• 8 years straight platinum pinnacle club winner for top sales

• 3 years straight customer service excellence awards

• Years of service awards and highest sales to quota for store

Education:

Montgomery Blair Sr. High School from 1974-1977

•

Training:

• Retail Management and Sales Training

• Customer Service Excellence and Escalations Training

• Inventory control and Marketing Training

Contact this candidate