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Customer Service Assistant

Location:
Santa Ana, CA
Posted:
October 30, 2014

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Resume:

SAMANTHA Q. NGUYEN

***** ****** ******, ****** *****, CA 92840 916-***-**** acgj3l@r.postjobfree.com

EDUCATION

University of California, Irvine – June 2014

Bachelor of Arts, Business Economics, Political Science minor

SKILLS

English (Fluent), Vietnamese (Conversational), German (Basic)

Microsoft Office (Advanced), Type 70 WPM

Software: Eviews 7 (Proficient), IBM SPSS Statistics (Beginner)

PROFESSIONAL EXPERIENCE

Orange County Registrar of Voters Santa Ana, CA

Office Assistant, September 2014 – present

● Provide election services and administrative support for 48 permanent employees

● Responsible for recruiting election aide volunteers and customer service poll workers

● Ensure the department’s data integrity to differentiate active and non active voters

● Cross reference Google Maps to identify voting polls nearest in location with resident’s address

Harvey & Company, LLC Newport Beach, CA

Junior Analyst, February 2014 – June 2014

● Trained new interns efficient methods of estimating company size and financial valuation

● Evaluated economic performances of 7K companies on the basis of global and regional activities

● Utilized Publisher to create pitch books as marketing materials presented for clients

● Calculated EBITDA of 500+ educational institutions within $8 30M of annual revenue

● Created financial reports of private equity investments and exits of transactions over $100M USD

Kumon Learning Center Irvine, CA

Teaching Assistant, August 2013 – January 2014

● Taught math and reading lessons for students 4 17 years of age

● Graded assignments while remaining stress resistant towards multiple tasks

● Customized lessons plans after overseeing students' performance and addressed parent concerns

RELEVANT EXPERIENCE

UC Irvine – The Paul Merage School of Business Irvine, CA

Research Assistant, January 2014 – June 2014

● Contacted study participants on a daily basis to collect survey data via Google Voice and email

● Verified the hypothesis of SMS text to assist smokers avoid relapses in as little as 3 to 6 months

● Revised 10+ spreadsheets of scholarly literature review journals, ensuring quality of content

Department of Human Assistance North Highlands, CA

Student Office Assistant, June 2011 – September 2011

● Processed applications for CALWORKs and assistance programs into Microsoft Access

● Delivered files, answered phone calls, organized storage area of over 1,500 clients

● Updated file information using logbook IOT to assure accuracy or resort further investigation

CAMPUS INVOLVEMENT

American Marketing Association (Member, 2010 2012)

INSA Dance (Dancer, 2011 2012)

Global Connect (Education Intern, 2012 2013)

Wushu Club (Martial Artist, 2013 2014)



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