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Customer Service Administrative Assistant

Location:
Kingston, Saint Andrew Parish, Jamaica
Posted:
October 30, 2014

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Resume:

KEVIN PAUL TAI

** ********* ******, ******** *, Jamaica, W.I.

Email: acgj3d@r.postjobfree.com

O BJECTIVE

The evolution and advancement of technology has propelled my

desire to add value to any organization by applying technical and

administrative skills gained from my experiences in related fields.

It is my goal to assist in the creation of new id eas and the

development of new information technology/systems as well as

the improvement of administrative capacities.

P ROFESSIONAL E XPERIENCE

July 2007 – present

Information Technology Officer/Functional Analysis

Banner - Student

Student Records Unit

The University of the West Indies

Mona, Kingston 7

Responsibilities include not limited to:

Managing data and performances within the Banner

System at the Teritiary level between Departments

and Faculties;

Assist in the training of Staff & Students in the use

of the Student Administration System (SAS);

Updating and maintaining students’ records;

Liasing with the Assistant Registrar to provide ideas

to improve processes and efficien cies within the

Department;

Providing general information for records, student

updates, admissions records using Banner tool;

Running of reports using Adhoc Reporting Tools

and ARGOS;

Creation of programmes and courses to be made

available for selection;

Liase with IT Department to customize reporting

tools and requirements for testing.

January – April 2012

Part-Time Lecturer (WJC)

MGMT 2114: Healthcare Informatics

2004 – 2007

Senior Administrative Assistant

Office of Graduate Studies & Research

The University of the West Indies

Mona, Kingston 7

1999 - 2004

Administrative Assistant

Office of Graduate Studies & Research

The University of the West Indies

Mona, Kingston 7

1995 – 1999

Faculty Representative (Social Sciences)

Examination Section, The University of the West Indies

Mona, Kingston 7

E DUCATION

Certificate: Applied Project Management

September 2011

Global Knowledge, Atlanta, Georgia

Certificate: ITIL Foundation Certificate in IT Service

Management

September 2011

Global Knowledge, Atlanta, Georgia

Master of Science Degree: Computer-Based Management

Information Systems (2006)

The University of the West Indies, Mona Campus

Courses Include:

Data Warehousing and Data Mining

Decision Support Systems

Information Systems Policy

Software Economics

Data Communication Systems and Networks

Software Engineering

E-Commerce & Security

Bachelor of Science Degree: Accounting with Economics

and Management Studies (2002)

The University of the West Indies, Mona Campus

Second Class Honours

Diploma: Computer Technician (2002)

Vector Technology Institute, Kingston

Certificate: Customer Service Skills (2001)

The University of the West Indies, Mona Campus

Certificate: Business Studies (1998)

Certificate of Merit

The University of the West Indies

School for Continuing Studies

A CHIEVEMENTS

2006 - Campus Registrar’s Award for Excellence

(Service, Initiative & Productivity)

2004 - Campus Registrar’s Award for Excellence

(Service, Initiative & Productivity)

T ECHNICAL PROFICIENC IES

Banner - Student, Microsoft Office (Access, Excel, PowerPoint,

Publisher, Word), Photoshop CS5, PHP, Java and Javascript,

PeopleSoft End User.

R EFERENCES

Mrs. Elecif Arthurs

Senior Assistant Registrar

Student Records Unit

The Unversity of the West Indies

Mona, Jamaica, W.I.

Mrs. Barabara Miller

Senior Assistant Registrar

Faculty of Law

The Unversity of the West Indies

Mona, Jamaica, W.I.

Mr. Ian Sutherland

Manager – Applications

Mona Information Technology Services

The Unversity of the West Indies

Mona, Jamaica, W.I.



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