ANGELICA R. DAVIS

*** ***** ***** ************, ** 42240 270-***-****

acgj2w@r.postjobfree.com

SKILLS SUMMARY:

Administrative

• Serve as front-line office assistant, providing excellent customer service to guests and visitors

• Maintain confidentiality of client- related information

• Type 60 WPM

• Communicate with clients, staff, and other individuals to answer questions, disseminate or

explain information and address issues

• Answer telephones, direct calls and take messages

• Compile, copy, sort, and file records of office activities and client transactions

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail

systems and personal computers

• Proficient with most computer applications including Microsoft Office and Internet

• Open, sort and route incoming mail, answered correspondence, and prepare outgoing mail

Customer Service

• Greet, advise and answer customer questions on merchandise selection or procedure policies

• Compute sales prices, total purchases and receive and process payments by cash, check, credit or

credit payment

• Stock products on shelves, racks, cases, bins and tables, examining merchandise to identify items

to be recorded or replenished

Manufacturing

• Assist production team with fabricating, assembling, installing, and processing materials and

parts for products

• Train and coach new employees on use of machinery, company policies, and production

goals

• Maintain cleanliness and order of work area and machinery

EDUCATION:

Hopkinsville Community College Hopkinsville,

KY

Associate in Applied Science degree- Office Systems Technology (Medical) May 2013

Certificates include: Medical Administrative; Data entry Operator; Receptionist; Integrated Office Skills

And Medical Admissions Clerk

Hopkinsville High School Hopkinsville, KY

Diploma

WORK HISTORY:

Teletech Holdings: CSR/Trainer (02/14-Present) Hopkinsville, KY

Crown Services: House Keeper (09/13-02/14) Hopkinsville, KY

White Staffing: Production Associate (09/12-09/13) Hopkinsville, KY

Pennyrile Urologist: Office Assistant Intern (08/12-12/12) Hopkinsville, KY

Grupo Antolin: Production Associate (03/12-08/12) Hopkinsville, KY

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