Joe Nathan Murray Jr.

Cell 678-***-****

*** ******** **. *********, ** 30016 acgj2f@r.postjobfree.com

Career Objective: To ensure a position that will allow me to utilize my skills in achieving the missions and goals of the company, and provide opportunities for growth and professional development.

Education: Aviation Institute of Maintenance, Lawrenceville, GA. December 2004

Airframe and Powerplant

Certification of Completion

Columbia High School, Decatur, GA.

June 2001

College Prep Diploma

Qualification/ Skills:

- Strong background in Customer Service

- Collections: Extensive knowledge of delinquent Software applications

- Knowledge of general Aviation Maintenance Equipment

- Typing and general office experience

- Management/ Supervisory experience

- Assembly Line/ Production experience

- General warehouse/ labor experience

- OSHA Forklift Certified

Work Experience:

Hazard Processing/ Team Leader/ QA Coordinator, Assurant Solutions, Duluth, GA

8/2007 to Present

- Train new hires

- Quality assurance reports, production reports, client-specific audits

- Process hazard insurance documents for multiple bank portfolios

- Workflow forecasting

- Monitor, update and correct the processes and procedures manual

- Root cause and use analytical skills to root cause and trouble shoot possible business issues

- Miscellaneous administrative tasks as assigned by upper management

- Supervision of twenty (20) or more associates during the business day on production floor

Freight Team/ Garden Recovery Associate, The Home Depot, Duluth, GA

1/2014 to 10/2014

- Unload palletized freight from trailers using Pacer Unit forklift

- Put products into assigned locations using Sit Down, Stand-Up Reach, or Order Picker forklift.

- Scan products into inventory using RF scanners

- Unload Garden Dept.freight from flat bed trailers using sit down LPG forklift and place into assigned rackings.

- Stock shelves with product, label and create tags using PC for excess products to be stored in overhead.

- Transport larger products to smaller areas using an electric pallet jack.

Material Handler/ Machine Operator, CSM Bakery/Randstad Staffing

5/2011 to 7/2012

- Prepare raw material before mixing

- Apply correct lot numbers and product codes on product being produced

- Take samples and keep count on product that is packed out

- Fill product to required weight in packaging

- Stack finished product on pallets

- Move raw and finished materials to their correct location using pallet jack and or sit down forklift.

Lockbox Specialist, Bank of America/Horizon Staffing

1/2010 to 1/2011

- Fill and operate opex machines

- Sort incoming mail

- Keep track of the current days work as well as zip codes being processed

- Make sure all mail has necessary stamps and markings and is counted and bundled in the correct format.

Collections Representative (Credit Card/Revolving Credit) CompuCredit Corporation, Duluth, GA

4/2005 to 11/2007

- Primary responsibility was to negotiate payment arrangements on delinquent CompuCredit cardholder accounts to bring them current and/or prevent charge off.

- Resolve minor consumer related issues and complaints pertaining to cardholder accounts.

- Educate customers on programs related to keeping their credit in good standing and deterring defaults on existing accounts.

- Assist co-workers with Cross Talk-offs to resolve problems related to cardholder accounts.

- Locate missing customers through a system of skip tracing.

- Troubleshoot system issues

- Skip Trace cardholders; use of delinquent software applications to locate customers whose account information required updating and have the potential to default on accounts.

- Handle in-bound and out-bound calls.

- Assist planning committee with coordinating company activities/events.

- Stay abreast of current developments, use resources efficiently, complete work in timely manner, and strive to increase productivity.

Sales Manager, Eastside Auto/Truck Accessories, Atlanta, GA

8/2002 to 6/2009

- Manage clients’ wholesale accounts

- Shipping and receiving of parts and accessories

- Use of Stand Up and Sit Down Forklift for order pulling

- Pick- up and delivery of customer’s vehicles for service

- Assist with the hiring of new employees

- Inventory control

- Floor control, sales, and cash control

- Supervision of four (4) or more associates during the business day.

Production Leader, Checkers, Decatur, GA

3/2001 to 12/2004

- Provide excellent customer service

- Train new hires

- Responsible for inventory control

- Take customer orders and food preparation

- Cash control: accountable for register counting and distribution at the beginning and end of each shift, cleaning and closing at the end of the business day in accordance with company policies and procedures, as well as state health codes and regulations.

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