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Customer Service Sales Representative

Location:
Kinshasa, Democratic Republic of the Congo
Posted:
October 30, 2014

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Resume:

CURRICULUM VITAE

PRISCA MUKENGESHAYI TSHIAMA

****, **.******, ******** *******

Phone numbers: +243-**-***-**-**

+243-**-***-**-**

Place and date of birth : Abidjan (Ivory Coast), August 28th 1984

Civil status : Single

E mail: acgj29@r.postjobfree.com

I. LANGUAGES

French: spoken, written

English: Intermediate English, spoken, written

II.SKILLS DEVELOPPED

• Spirit of initiative and strong capacity to work in a multicultural environment ;

• Extrovert and team spirit ;

• Good working organization ;

• Easy and fast adaptation ;

• Efficient to work under pression ;

• Make daily tasks in a systematic and effective way .

III. PROFESSIONAL EXPERIENCE

August 2013 – to present:

NESTLE CONGO SPRL – IMPORT AND EXPORT OFFICER

• Management of all administrative matters related to import and export of raw materials,

packaging, indirect materials and finished goods.

• Follow-up of licenses related to import and export elaborated by the bank ;

• Send licenses to suppliers and insure that they have been received before shipment of goods ;

• Provide correct documentation to banks and customs authorities ;

• Monitor the performance of clearance agencies and shipping lines for fast deliveries of products

and materials ;

• Minimize demurrage related to customs clearances delay ;

• Being the focal point for all matters relating to import and export;

• Regular update of files with all shipments in progress ;

• Helping to avoid further legal cases and resolve existing cases;

• Ensure clear communication with all stakeholders internally and outside the company;

• Generate periodic reports required by management ;

• Working in line with the principles of leadership and business conduct of Nestle ;

• Ensure implementation and compliance with best practices.

October 2012 – July 2013:

NESTLE CONGO SPRL STOCK CONTROLLER

Perform daily inventory of vans ;

Doing the reconciliation after each inventory and raise daily report to analyze stock

gaps between real physical situation and system status (SAP) ;

Check the products close to expire date in order to inform sales department ;

Ensure that the physical return of expired or damaged products is no longer in vans

and in SAP ;

Perform monthly and annual inventory of warehouses and produce the close report

of stock inventory.

March 2012 September 2012:

NESTLE CONGO SPRL –PROFESSIONAL TRAINING IN CUSTOMER SERVICE

Receive orders from customers and create them in SAP system;

Send profomas invoices to concerned customers ;

Follow up of payment customers and facilitate the delivery process ;

Daily report of billing of Sales Representative ;

Ensue that invoices generated during deliveries are signed by customers;

Ensure that orders from clients contain available quantities in warehouse.

July 2011 January 2012:

RAKEEN CONGO SPRL (Real estate) – ADMINISTRATIVE ASSISTANT

Type letters, memoranda and reports from drafts and proofreads and review documents for

grammatical and numerical errors;

Take and prepare notes of meetings, conferences, and similar proceedings;

Answers telephone calls, take messages, respond to questions, and direct callers to

appropriate parties;

Open and distribute daily correspondences; Sort and distribute mails and packages to

appropriate parties;

Code, compile and file correspondences,records,documents and reports according to an

established system ;

Maintain, update or create database;

Order and maintain office supplies and equipment;

Greet and assist visitors and arrange for escorts, as necessary;

Assist finance department with bill payments and management.

IV. EDUCATION

• October 2010 : Bachelor Degree in Economic and Social Law

Publication: The tax system of non profit making

Organizations in DRC

Protestant University of Congo

October 2008 : Graduat in Economic and Social Law.

Publication: The independance of the Central Bank

Of Congo

Protestant University of Congo

: Certificate Secondary studies in literary

October 2005

High school Kabambare

Kinshasa (DRC)

: Secondary studies

1995 2000

French high school Blaise Pascal

Abidjan (Ivory Coast)

V. INFORMATICS

Good knowledge (Microsoft Word, Excel, Internet)

VI.ADDITIONAL INFORMATION

Just for your information, I have already been in United States. I’ve visited San Antonio, Houston

and Austin and Washington.

Prisca MUKENGESHAYI TSHIAMA



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