Denise Gray

**** ********* ******, ************, ******* 46208

317-***-**** ? acgj11@r.postjobfree.com

Administration Assistant

KEY COMPETENCIES

. Monitoring

. Quality Control Analysis

. Time Management

. Negotiation

. Management of Financial Resources

. Systems Analysis

. Operation and Control

. Critical Thinking

. Operation Monitoring

. Systems Evaluation

EDUCATION & TRAINING

Associate of Science, Business Management, Brown Mackie College,

Indianapolis, IN - November 2014

PROFESSIONAL EXPERIENCE

Customer Service Representative, Defense Finance & September 2005 -

Accounting Services, Indianapolis, IN March 2012

. Demonstrated computer skills, with experience using word processing

and spread sheet software programs.

. Familiarity with the service members being served, with knowledge and

understanding of local needs and resources.

. Experience providing information to members in guiding them to make

payments.

. collected debts for out of service members for debts that was owed by

the service members.

. Updated the members credit report when needed. Send out letter

correspondence when needed on a daily basis.

. Managed cases that was sent in by out of service members, such posting

payments made on unpaid debts owed. Trained new employees.

Accounting Technician, Defense Finance & Accounting Services, June 1983 -

Arlington, VA 22193 May 2003

. It consist of verification of financial or accounting data for

accuracy and completeness.

. Input data into an automated system for a variety of accounting or

financial transactions within a specified area of responsibility.

. Computed travel vouchers for the service members.

. Excepted and distributed funds to the Foreign Military Sales

Department.

. Obligated funds to be used in the future of purchases for supplies

that was needed for each department.

. Input and balance daily reports for a variety of financial accounts

for a number of different activities.

. Answer telephones, responding to questions or requests.

CONTINUING PROFESSIONAL DEVELOPMENT

HONORS & AWARDS

. Navy Financial Management and Accounting, 1995

. Achieve Extraordinary Customer Relations, 1995

. Industrial Accounting for Defense Business Operations, 1995

. Decision Making Tools, 1995

. Certificate of Excellence, 1995

. Honor Roll, 2013

. President's List, 2013

TOOLS & TECHNOLOGY

. Automatic call distribution (ACD) system.

. Multi-channel contact center software

. Email Software

. Laser printers

. LCD projectors

. Laptop computers

. Scanners

. Adobe Software

. Micro Internet Explorer

. Mozilla Firefox

. Web Browser software

VOLUNTEER WORK

. Participate with Sisterhood at Puritan Baptist Missionary Church -

. Provide services for the elderly members.

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