NaaAku Vanderpuije

703-***-****

acgj10@r.postjobfree.com

Objective

To contribute an extensive background in customer service and

retail management.

Summary of Qualifications

. More than eight years of professional experience in customer

service and retail

management.

. Developed interpersonal skills.

. Ability to achieve immediate and long-term goals and meet

operational deadlines.

. Ability to evaluate situations and make appropriate decisions.

. Able to communicate effectively.

. Proven communication abilities both oral and written.

Professional Experience

2013-Present Lowe's Home Improvement, Stafford, Va

Sales Specialist

Responsible for providing superior

customer service, achieving sales budgets in

assigned area and merchandise maintenance.

Greet and acknowledge all customers in a

friendly and professional manner and

provide quick, responsive customer

service. Responsible for all other duties as

assigned.

2008-2013 The Home Depot, Woodbridge, Va

Sales Department Supervisor

Servicing customers, supervising associates.

Overseeing work activity in his/her departments, communicate

store and Home Depot

objectives to associates.

Manages associates performance through goals, documenting and

evaluating their performance.

Responsible for training, coaching, and guiding associates to

develop skills to perform their duties effectively and

efficiently.

Rewards and recognizes department associates at his/her

discretion.

Participates in interview process for applicants; partners

with SM and HRM regarding hiring.

Recommendations, maintaining the department and driving

sales.

2005-2008 Provident Bank, Baltimore, Md

Assistant Branch Manager

Supervise and manage a staff of ten tellers in generating

$700K in sales.

Coach branch staff on competitive products.

Regularly communicate up-to-date bank policies and procedures

with staff.

Responded to customer inquiries by following the Bank

customer service standards.

Ensured new business and personal accounts were opened

properly and processed with the appropriate paper work from

customers.

Facilitated cash transactions, branch audits, automatic

teller machines.

Education

Laguardia Community College, Long

Island City, NY

Concentration: Business

Administration, 1987

Affiliates

National Notary Organization

Avon Walk For Breast Cancer, Washington

D.C. 2011

References

Furnished upon request.

.

NaaAku Vanderpuije

(703) 398-

5728

acgj10@r.postjobfree.com

To Whom It May Concern,

Please be advised that I, NaaAku Vanderpuije have an extensive background

of customer service in

retail and banking management. I take pride in receiving impressive

references from customers

as well as collegues because of my performance and dedication to servicing

a customer.

I have retained skills in cross selling and reconciling accounts, making

adjustments and solving

customer inquiries. My management and supervisory experience has allowed me

to gain the important tools of being able to coach and train other

associates. Through my conversations with my customers I create a

connection, establish rapport and instill confidence in the services I

deliver for the company. Understanding full well I am the face of the

company, I take my responsibilities very seriously and take great pride in

what I do.

My resume is attached for your review. I am confident that I can achieve

similar results for your organization and I look forward to a personal

interview.

Sincerely,

NaaAku Vanderpuije

Contact this candidate