STEPHEN RAWSON

Staten Island, NY

347-***-****

acgizr@r.postjobfree.com

Professional Profile

* Experienced professional with extensive work history in diverse

careers.

* Eight years of high-level IT support for major corporate clients.

* Military veteran with technical and administrative experience.

* Excellent communication, interpersonal and client service skills in a

corporate environment.

* Proven record of hard work and acquiring new skills quickly.

Technical Skills

* Involved in many large-scale Windows 7 migrations and PC deployment

projects, involving thousands of PC's at multiple locations, with hard

drive imaging, user data transfer, application loading and next-day

support. Experience with SCCM, Altiris, Symantec Ghost and remote

migration and support software.

* Experience with migration from Lotus Notes to Outlook, including post-

migration support.

* Extensive experience with Windows XP and Windows 7, and all system

diagnostic tools.

* Proficient in Help Desk/desktop support, involving PC's and laptops,

network printers and peripheral devices.

* Mobile device administration-iPhone, Android and BlackBerry.

* Experience managing helpdesk ticketing system and asset database for

large client base.

* Trading floor support at multiple client sites.

* Familiar with network connectivity and protocols-TCP/IP, DHCP, DNS.

* Microsoft Office (Word, Excel, Outlook).

Professional Experience

IT Support Technician: 2010-2014

* Michael Kors- global apparel company; Lotus Notes to Microsoft Outlook

2013 migration for over 4,600 users in a PC and Mac environment,

including resolution of all post-migration issues through phone, email,

remote and deskside support. Mobile device administration-iPhone,

Android, BlackBerry. Enabled users in Exchange server and Blackberry

Enterprise Server. Worked in LANDesk ticketing system. Support involved

all U.S. and international offices.

* Aon Hewitt- Windows 7 migration and laptop PC refresh project under

Microsoft supervision.

* Morgan Stanley Smith Barney- member of Wealth Management Technology

group, participating in company-wide Windows 7 migration project

involving OS migration for PC's in all U.S. branches using iBuild remote

migration software. Post-migration support includes remotely resolving

any issues reported by users. Manage incident tickets in SeviceNow

ticketing system. Work performed in Citrix XenDesktop environment. Some

command line scripting. Extensive pre-migration testing and post-

migration reports.

* Yahoo- laptop refresh project, deploying new Lenovo and Apple laptops

to clients, with imaging, user data migration and asset management

tracking. Project included extensive travel.

* CIT- large-scale Windows 7 migration project, transferring the client's

OS from Windows XP to Windows 7, installing Office 2010, loading

financial business unit and custom user applications with Altiris

deployment software, testing for application compatibility, backing up

and restoring all user data, copying all hard drive information with

Symantec Ghost, and upgrading RAM and hard drives. Assisted in

maintaining project database. Helped install and de-install migration

servers at client sites. Project involved substantial travel.

* Union Bank of Switzerland- major PC deployment, involving imaging, user

data migration, application loading and data erasure of legacy hard

drives. Project involved installing over 14,000 PC's and laptops in all

UBS offices throughout the US. Machines were in a variety of platforms,

images and peripherals, requiring specialized installation and support.

Installation included testing for network connectivity, client file

transfer, application integrity and correction of any migration errors.

Contributed to detailed database on machine status, process and

completion. Migrated OS from Windows XP to Windows 7 using SCCM, with

user data transfer, application loading and compatibility testing.

* Barclays Capital- assigned to the international investment bank as a

Help Desk/desktop support technician, providing problem management and

resolution for incoming incident tickets at their New York headquarters,

including multiple trading floors. Tracked and closed tickets in Request

ticket tracking system. Maintained asset management database. Provided

technical assistance to clients through phone, email and onsite support.

Installed new PC's and peripheral devices and provided internal hardware

upgrade and repair. Provided mobile device support. Performed PC upgrades

and reimaging at multi-floor Business Continuity/Disaster Recovery sites.

* The Blackstone Group- private equity firm; relocating all their

executive floors in their New York headquarters without any interruption

in business activity.

* Financial Industry Regulatory Authority (FINRA), a branch of the New

York Stock Exchange; providing desktop support, equipment deployment and

configuration, PC imaging, software application deployment and mobile

device support. Assisted in company-wide deployment of laptops and

docking stations after hard drive encryption and application loading-VPN,

PGP, Citrix, etc.

* BNP Paribas-global banking firm; configured and deployed IP phones.

* Citigroup- imaged, loaded business applications, set internal

configurations and prepared for shipping new PC's for all branches in

U.S.

* Extensive experience in major PC deployments for corporate clients,

including application loading, user data migration to new PC and imaging

workstations using Symantec Ghost imaging software.

* Hardware support in Data Center environment, including racking servers

and running network cables.

Supervisor-New York Building Industry: 1995-2010

* Extensive experience supervising major building projects throughout New

York. Excellent work reputation for completing projects within time and

budget projections.

* Demonstrated ability to work and excel in a fast-paced, deadline-driven

environment under challenging conditions. Consistently met and exceeded

work goals set by my employers.

IT Support Technician: 1991-1995

* Employed by MPL Systems, an IT solutions company. Provided desktop and

network support for J.P. Morgan, Goldman Sachs, Salomon Brothers, Merrill

Lynch, Union Bank of Switzerland and other high-level corporate clients.

Carpenter and Mason Assistant-New York Building Industry: 1983-

1991

* Employed by Olympia & York, an international property development firm.

Worked on major building projects in New York, including the World

Financial Center. Consistently recognized for superior work ethic,

dedication and productivity.

Electronic Communications-U.S. Military: 1980-1983

* Responsible for the installation, configuration, maintenance and repair

of all electronic communications equipment for my company, including

receiver/transmitters, vehicle intercoms, teletypes and security

encryption devices.

* Had complete responsibility for the technical and administrative

operation of the communications department at my last duty post.

Supervised junior personnel as to the successful completion of their

duties.

* Received commendations for the performance of both my technical and

military duties. Advanced in rank quickly. Awarded the Army Service

Ribbon and Overseas Service Ribbon. Held high security clearance.

Education

Independent Technical Coursework

2010-Present

Data Communications

DeVry Technical Institute-1991

Dean's List

Electronic Communications

Military Technical School-1980

Graduated with honors

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