JEFF DONOVAN

**** ******** **** *

Allen, TX ****2

469-***-****

E-mail: acgir3@r.postjobfree.com

SUMMARY

IT Project Manager highly experienced in Project/Product Services Management with demonstrated skills in strategic and

tactical implementations. Collaborative and results-oriented management style with strengths in:

• Project and Product Management

• Development and Tactical Deployment of Software Applications

• Development and Management of Budgets

• Communication, presentation, interpersonal, cross-functional, team motivation, and influential skills

• Technical background including: Database Architecture, Software Design, QC, and Requirement Management

EDUCATION

Clarke University

BA – Computer Information Systems

EXPERIENCE

City of University Park, University Park, TX 2004 to Present

Sr. Technical Project Manager

• Gather and document client requirements and translate these into process and system architecture designs

• Understand the client's business goals, IT plans and architecture and articulate linkage to the proposed solution

architecture and application designs

• Ensure that key client stakeholders /decision makers from IT and Business are involved and are actively

participating throughout the project

• Work with Partner/Vendor Project Managers to scope projects and develop statements of work, project plans, and

risk analysis.

• Ensure successful project delivery as per agreed SOW and signed-off project plan.

• Provide technical thought leadership and actively participate in the application design, implementation, and roll-

out efforts

• Lead issue tracking task force to identify, define, and implement quality improvement initiatives across account

• Responsible for several reporting outputs, including service level tracking and cross-functional workflow

productivity metrics

• Develop program based process documentation/reference tools that assist with organizational compliance

efficiency, as well as lead auditing efforts to enforce compliance per documentation

• Manage project timelines, issue logs and facilitate ongoing operational team meetings

• Manage day-to-day activities related to client, account team, and production support team needs

• Prioritize the projects by defining the weighted score depending on factors such as revenue enhancement,

complexity, risk, customer satisfaction etc.

• Generated $100K in savings of outsourcing costs for development of all city utility systems

• Developed custom scripting that generated $45K is savings

• Provide management and oversight into IT Department budget that is roughly $3 million annually

• Manage and coordinate the scheduling of employee training

• Manage, Secure, Integrate and Deploy various projects to deliver as per scope, under budget and per timeline

defined in the road map using SDLC

• Experienced in managing and implementing offshore service operations such as imagery and data collections

• Manage implementation of strategies and software, delivering service level objectives followed by statistical

analysis to obtain cost-to-work ratios and communicate scenarios to senior management

CartêGraph Systems, Dubuque, IA 2003 to 2004

Sr. Business Analyst

Infrastructure and Asset Management Software Company focusing on Government Agencies.

• Identified unmet needs and requirements of clients, communicated market needs and product/service

requirements to development teams, and facilitated product road mapping

• Work with sales/pre-sales teams to generate new profitable business: articulate, demonstrate, and scope

solutions and services

• Development of Business Cases for potential new products and services

• Used Heat CRM to generate forecasting reports/charts

• Managed and prioritized customer issues through CRM, allocated resources resulting in greater customer

satisfaction

• Generated $97K in sales revenue from analyzing data structure from a client and made recommendations on how

they could maximize their efficiency

• Managed departmental scheduling

• Managed and oversaw training of new employees in the Client Services Department

• Researched, developed and communicated comprehensive customer needs and product requirements to product

development teams

• Served as a link among customer, development and other departments of the company on technical issues

Northeast Iowa Community College, Peosta, IA 2001 to 2004

College Professor

One of the top five highest for enrollment per year for in the State of Iowa.

• Instructed courses in the computer science field; courses included an average of 15 students per class

• Course schedule included: Intro to Personal Computers Level I, Level II, Microsoft Word, Microsoft Excel,

Microsoft Power Point, PC Gadgets, and Basic PC Troubleshooting

• Course topics included: Microsoft Office 97, 2000, XP, Microsoft Internet Explorer, Microsoft Windows 98, ME,

2000, NT, XP, Scanners, Digital Cameras, Digital Camcorders, Basic PC Repair, Projectors, and Printers

MidWest Communications Inc., Dubuque, IA 2001 to 2002

Sr. Support Analyst

• Directed and provided support to meet client’s requirements and to ensure satisfaction of the customers

• Served as a link between customers, and the accounting department

Northeast Iowa Community College, Peosta, IA 1999 to 2000

Computer Technician

• Supervised all academic computer labs to ensure all computer software and hardware is functioning properly

• Oversaw assistance of students with academic assignments that involved a computer environment

• Managed re-imaging and set-up of network computing terminals

TECHNICAL SKILLS

• Relational Databases: SQL Server 2008, SQL Server 2000, MS Access, SQL Server Express, Oracle

• Languages: VB Scripting, VB.Net, SQL, COBOL, C++

• Platforms: SaaS, Citrix, Web, Mobile, Desktop, Windows

• CRM Systems: Gold Mine, Heat from Front Range Solutions, CarteGraph, Gov QA

• SQL Tools: SQL Management Studio, SQL*Plus, Enterprise Manager, Query Analyzer, MS Access

• GIS Software: ArcGIS for Desktop, ArcGIS for Server, Arc SDE, InterGraph GeoMedia, InfoWater, MapLogic,

CarteGraph

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