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Customer Service Representative

Location:
Toronto, ON, Canada
Salary:
35000 - 45000 per year
Posted:
October 27, 2014

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Resume:

Tamar Bygrave-Foreman

** ******** ****, ******* **, MIC 5H2,

416-***-**** acgiqr@r.postjobfree.com

PROFILE

A recent graduate with a Human Resources Management Certificate and over

* ***** ******* experience. I possess a background in Financial Banking,

Customer Service, Sales and Sourcing. Use Cold calling and warm calling

to promote and sell over 4 Million Jamaican Dollars of the Bank's

products and services on a monthly basis to meet my year-end target.

I have intermediate skills in JDE and HRIS. Highly proficient in

Microsoft Office.

I am highly-motivated, productive and customer-focused team player with

strong communication, organizational, time management, analytical and

problem solving skills. I am reliable and dedicated; having the ability

to grasp and apply new procedures quickly; organize and prioritize tasks

to meet deadlines; adapt readily to meet the service and dealing with

Customers of different personalities and readily to new challenges.

EDUCATION

. Human Resources Management-Postgraduate Certificate

2014 - 2014

Humber Institute of Technology and Advanced Learning

. Business Administration (Finance Emphasis)- Bachelor of Science

2008 - 2011

Northern Caribbean University

. Business Administration-Associate Degree

2002 - 2004

Moneague College

EMPLOYMENT HISTORY

HR & Recruitment Intern

2014 - 2014

Randstad Canada, 60 Bloor Street West, Suite 1400, Toronto, Ontario M4W

3B8

. Efficiently supported the Talent Acquisition Team and the Human

Resources Team

. Updated Employee's information in HRIS and JDE

. Sourced resumes from internal and external databases

. Checked references

. Scheduled appointments for telephonic and face to face interviews

. Main correspondent for the Student Internship Program for Q4 2014

(Pilot)

. Responsible for posting jobs on internal and external Job Boards and

databases

. Worked closely with the Manager on the Rewards and Recognition Program

and the Randstar Program for Q3 of 2014

. Solely responsible for the weekly distribution of internal careers

email to all Employee of Randstad Canada

. Summarized the results of Randstad Engagement interviews of 2014 and

made recommendations

Tamar Bygrave-Foreman

416-***-**** acgiqr@r.postjobfree.com

Bank Teller 2005 - 2013

Bank of Nova Scotia, Ocho Rios, Jamaica

. Maintained appropriate draw cash limits, balanced team cash, cash

cheques, issued cashier cheques, cash advances, money orders, prepared

and processed telexes and inter-bank transfers (IBT) and traveler's

cheques

. Support Customers in all banking transactions

. Assisted in secretarial responsibilities inside the Bank

. Sustained positive customer relationship by means of proper handling

of all transactions, while keeping up with established procedures

. Sold and promoted the Bank's products and services on a weekly and

monthly basis to meet year-end targets

Bank Teller/Customer Service Representative Intern

2004 - 2005

Bank of Nova Scotia, St. Ann's Bay, Jamaica

. Opened new accounts; made accounts joint and closed accounts

. Issued new Scotia cards or replaced lost or stolen Scotia Cards

. Verified signatures and filed signature cards and other documents

. Sorted and distributed mails and answered telephones

. Sold and promoted the Bank's products and services

ASSOCIATION AND CLUBS

. Member of the Moneague Police Youth Club - Jamaica

. Volunteer at Malvern Christian Assembly - Canada

. Volunteer at Jerk Festival 2014 - Canada

. Biking, reading and dancing

REFERENCES AVAILABLE UPON REQUEST



Contact this candidate