Relevant Professional Experience

Federal Emergency Management Agency

Cadre, Training, and Qualifications Program Specialist June 2012-

February 2014

. Facilitated and ran focus groups, conference calls, and meetings to

develop training courses for the Individual Assistance (IA) Division

within the Recovery Directorate. This included traveling to FEMA

campuses across the country.

. Coordinated with Contractors, as well as other program offices within

FEMA, to ensure funding, travel, logistics, and other needs were

established in order to run focus groups, pilots, and other meetings

necessary to develop and finalize training courses.

. Assisted in the delivery of IA Program training courses to FEMA, non-

FEMA, and FEMA Corps personnel.

. Delivered one-on-one, just-in-time training to FEMA personnel working at

Disaster Recovery Centers (DRCs) in New Jersey during the Hurricane Sandy

response/recovery phases.

. Assisted with the enrollment and logistics needs for various training

courses being held nationwide for FEMA personnel.

. Produced training section reports to senior leadership.

. Worked with FEMA's Incident Workforce Management Division to plan for

future courses, requirements, and updates needed within IA.

. Designated as the point of contact for FEMA's Reservist personnel for

training course deliveries, to answer any questions that might arise and

to provide general assistance, as needed.

Mass Care / Emergency Assistance Program Specialist December 2007-

June 2012

. Developed, reviewed, and edited Training Courses, Concept of Operations,

Standard Operation Procedures, Scopes of Work, Scopes of Operations, and

planning documents for the Mass Care Unit as well as other units,

departments and agencies where Mass Care has a role.

. Conducted Mass Care / Emergency Assistance training courses for HQ,

Regional, and State personnel at various locations across the country

including training and presentations on the National Shelter System.

. Mass Care liaison to Logistics, Disaster Case Management, and Office of

Disability Integration and Coordination at FEMA Head Quarters. Attend

all meetings where Mass Care has an interest as well as facilitate

coordination between Mass Care and other Program Areas/Departments.

. Coordinate and facilitate monthly Regional Mass Care conference calls.

. Worked on shelter assessment teams in the field during disaster

operations, visiting ARC and independent shelters; assisting with

requests, ensuring provision of federal support, and fielding questions

by shelter managers.

. Worked on feeding missions during disaster operations both in the NRCC at

headquarters and in the field. This includes assisting in the

development of the Multi-Agency Feeding Plan Template, Feeding Task Force

Guidance Document, as well as the SOP and Guidance Document for feeding

missions.

. Worked in the NRCC as the ESF-6 Mass Care Specialist during several

disaster activations including Hurricanes Ike and Gustav, large scale

floods, tornadoes, etc.

. Participated, as a subject matter expert on FEMA support to feeding

missions, in State's meetings/conference calls to develop State level

Multi-Agency Feeding Plans.

. Participated in numerous meetings, conferences, presentations and

exercises throughout the country representing FEMA and ESF-6 Mass Care

including NIMS working groups, Mass Care Committee conferences, Mass

Migration Exercise, Feeding Symposium (as the key FEMA speaker and FEMA

ESF-6 lead), State Human Services Conferences, RISC meetings, and several

MC/EA presentations to FEMA Regional staff, other Federal partners, non-

governmental organizational staff, and State, Tribal, and local

personnel.

. Acted as a Contracting Officer Technical Representative on several MC/EA

contracts including Functional Needs Guidance, Training, Durable Medical

Equipment, Infant and Toddler Kits, Personal Assistance Services, and the

ESF-6 SOP.

. Developed acquisition plans, agreements, contracts and BPAs for several

procurement missions for the Mass Care Unit including DME Caches, CMS

Kits, Shelter Kits, Infant and Toddler Kits, Food Commodity Procurement,

Food Carrier Containers, Purchase Cards, and ESF-6 Commodity and

Services.

. Assisted in the editing, reviewing, and contribution to National Level

Planning and Guidance documents including IOP, Cyber Security, 10kT,

Child Reunification, Space Weather, and Flooding documents.

. Responsible for program aspects of the National Mass Evacuation Tracking

System (NMETS) including meetings, equipment purchasing decisions,

contract modifications, testing, and other decision making actions.

. Wrote and reviewed 40-1's and Travel Authorizations (TAs) for the Mass

Care unit for funding of different systems being created.

Planning & Coordination Branch Chief December 2005- December 2007

. Managed up to ten staff members to assess the needs of all entities

within JFO's, MOB's, DRC's, and Staging areas and acquired necessary

supplies and equipment to stock those various entities so they could

operate productively and effectively.

. Reviewed Requests for Federal Assistance (RFA's) which required logistics

support, ensured that the mobilization center met those requests.

. Coordinated all logistical operations support activities within the

Emergency Response Team and liaison between the Logistics Section and the

Operations Section, including the Emergency Support Functions positions.

Resource Manager May 2005 - December 2005

. Developed and provided Resource Management training for other Regional

DAE staff.

. Assessed Disaster needs and ensured appropriate logistical implementation

of Joint Field Offices (JFO), Logistic Mobilization Sites (MOB), Disaster

Recovery Centers (DRC's), and Staging areas.

. Determined requirements, conducted market research, prepared independent

government cost estimates, and justified purchase requests for equipment,

supplies, and services.

. Served as the Contracting Officer's Technical Representative - providing

technical direction, developing and monitoring statements of work,

ensuring equipment specifications and/or services are provided according

to contract, invoice validation

. Only authorized Logistics personnel with a $100,000 warrant at the Area

Field Office in the City of New Orleans for the first 7 months of the

Disaster.

Logistics Management Specialist September 2004 - May 2005

. Assigned Joint Field Office (JFO) work areas to the various program areas

and coordinated with Information Technology to ensure program areas had

the right equipment, right amount of space, in a timely and consistent

manner.

. Organized, monitored inventory, and operated the supply area of the JFO.

Operated and managed the mail operations in the Joint Field Office, which

includes tracking the amount of postage utilized. Fulfilled ad hoc

requests for furniture and other JFO supply requests.

The Mobile Solution

Regional Sales Director - Boston, MA 2002 - 2003

. Managed 4-13 wireless phone kiosks throughout the southern New England

region. Trained and motivated 3-11 employees at each location while

conducting all the hiring, training, and development of assistant

managers and managers.

. Through focused marketing and training programs, which I developed, sales

improved 200% for most locations thereby moving the South New England

Market from last to second in sales within the company.

. Managed and nurtured healthy relationships with carrier reps to ensure

proper co-training, merchandise delivery, and reduce buyer returns.

. Developed and utilized reports to determine sales projections and

employee and location selling goals. Utilized and developed Microsoft

office applications to produce spreadsheets, databases, and to produce

various reports to monitor sales activity and inventory levels. Ordered,

managed, and maintained inventory for phones, accessories and supplies

for each location.

. Created, maintained, and managed, for all locations, weekly schedules,

all paperwork, and cash by reviewing and processing for accuracy and

preparing deposit logs.

Regional Recruiter/Trainer - Chicago, IL 2001 - 2002

. Conducted, incorporated, and developed an intensive training course for

all new and current employees in sales and customer service within the

Chicago tri-state area.

. Monitored salespeople and conducted on-the-job training to assist

employees in meeting sales goals.

. Researched, recruited, conducted interviews, and made hiring

recommendations for 15 locations within the Chicago tri-state area.

T-Mobile

Indirect Sales Coordinator - Chicago, IL 2000 - 2001

. Served as the assistant to the National Accounts Sales Manager and was

responsible for monitoring and tracking the account balances and usage of

funds for advertising and operations in dealer's accounts.

. Monitored and completed phone and accessories supply orders to ensure

sufficient quantities were in stock for national accounts.

. Monitored, tracked, and processed commissions for National dealers in

indirect sales, ensured commission checks were issued accurately and

timely on a monthly basis.

. Utilized Microsoft Office products in developing and analyzing

information, created databases and reports to track various data points

and sales projections.

VoiceStream

Indirect Sales Associate - Honolulu, HI 1998 - 2000

. Operated on-man kiosks outside of Exchange Stores on various military

bases throughout Oahu.

. Responsible for advertising, sales, marketing, and customer service for

each location.

. Handled check, credit, and cash sales receipts. Made daily deposits and

balanced register receipts.

. Utilized Microsoft Office products in developing and analyzing sales

information, created databases and reports to track various data points

and sales projections.

Fogarty Realty

Property Management Coordinator - Honlulu, HI 1997 - 1998

. Managed several rental properties. Collected rent, created and

implemented contracts and leases.

. Held open houses, showed property.

. Acted as a liaison between property owners and tenants. Developed

relationships with both parties to ensure everyone's satisfaction in day-

to-day and month-to-month dealings.

. Utilized Microsoft Office products in developing and analyzing

information, created databases and reports to track various data points

and sales projections.

Liberty House

Sales Associate - Honolulu, HI 1995 - 1998

. Started off as a sales representative which worked in several departments

depending on where staff shortages where. Eventually found a permanent

position in the gourmet food and candy department.

. Handled routine sales duties including, but not limited to: sales,

stocking, inventory, register balancing, cash deposits to the cashiers

office, customer service.

. Became a floor supervisor with the authority to ok returns and exchanges,

approve nightly overages and shortages up to $500.

1995

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