Shelly R Leftwich

760-***-**** Allen, TX acgioi@r.postjobfree.com

Summary

Software consultant t ransitioning into technical writ ing after time off to raise a

family. Well versed on the latest wri ting standards and t rends through recent

completion of a technical writing certificate program. Exceptional communicator

w ith outstanding organization and problem solving skills as i t applies to the

technical wri ting process and product development workflow. Passionate advocate

for process improvement and simplifying the customer experience.

S kills

• Topic-based wri ting for reusability and audience customization including

t ask, concept, and reference topics

• Writing software requirements, functional specifications, test plans, user

guides, t raining materials, and documenting software code

• Creating personas, work f lows, task f lows, use cases, and identifying user

goals and tasks

• Engaging with people at all levels of an organization

• Translating complex concepts into easy-to-understand terms

• Quickly learning new technology and programs

• Independently planning and monitoring projects, ensuring timely and cost

efficient task completion

• Creating content with RoboHelp, Visio, PaintShop Pro, WordPress, XML,

H TML, JavaScript, and Java

Career H istory

Hewlett-Packard, Cupertino, CA

Programmer Analyst, Contract 2000 - 2003

• Provided analysis, design, and development expertise for the world-wide

Lotus Domino Systems Administrative team

• Automated and streamlined systems maintenance processes which led to

more efficient use of system resources, improved response times and

decreased customer complaints.

• Developed and documented software requirements that involved int ricate

securi ty restrictions and t ight integration with existing applications

NEC America, Inc., I r ving, TX

Programmer Analyst, Contract 1998 - 2000

Shelly R Leftwich

760-***-**** Allen, TX acgioi@r.postjobfree.com

• Provided analysis, design, and development for numerous applications

i ncluding an e-commerce web site used by the NEC National Technical

Assistance Center (NTAC) which allowed NTAC to become a profit center

• Elicited requirements through user in terviews at various levels of the

organization

• Developed and documented complex business processes and functional

specifications

Dr Pepper/7Up, Inc., Dallas, TX

Programmer Analyst, Contract 1996 - 1997

• Managed the analysis, design, and implementation of several software

applications, including a CRM application for the Fountain & Foodservice

D ivision

• Elicited requirements through user in terviews at all levels of personnel

i ncluding the COO

• Assisted in prioritization of requirements, documented business processes,

and developed technical specifications

• Facilitated meetings with vendors of proposed solutions and drove alignment

amongst stakeholders on selected solution

• Validated the selected technology solution against the business requirements

• Designed, documented and conducted application t raining for the entire

Fountain and Foodservice Division

WorkFlow Designs, Inc., Dallas, TX

Analyst/Instructor 1993 - 1996

• Served as project manager and analyst for small technology start-up with

clients from various industries on numerous application development projects

• Elicited project requirements through stakeholder interviews across multiple

levels of client organizations

• Translated elicited requirements into functional specifications

• Managed development, implementation, testing, documentation and t raining

for selected technology solutions

Shelly R Leftwich

760-***-**** Allen, TX acgioi@r.postjobfree.com

• Taught all Lotus Notes classes for WorkFlow Designs including: Basic Notes

Concepts, Notes Technical User, Systems Administration I, Application

Development I, Systems Administration I I, and Application Development I I

• Maintained over a 90% return rate on students continuing their Lotus Notes

E ducation

• Received an award from Lotus Development Corporation for ranking within

t he top ten Certified Lotus Instructors worldwide

M icroSolutions, Inc., Dallas, TX

Systems Analyst 1990 - 1993

• Systems Analyst/Pre-sales Engineer for one of the region’s fi rst Systems

I n tegrators (Mark Cuban’s fi rst company) for all Lotus Notes, IB M LAN

Server and Microsoft L AN Manager Projects

• Translated business requirements in to functional specifications, driving

a lignment amongst stakeholders as necessary

• Managed development, implementation, testing, documentation and t raining

for selected technology solutions

• Increased sales by creating and presenting complementary technical

workshops for existing and potential clients

IB M Corporation, I rving, TX

Technical Support Representative, Co-op 1986 - 1989

• Provided electronic technical support to IBM Systems Engineers, Marketing

Representatives and enterprise customers for IBM OS/2, IBM Personal

Computer hardware and peripherals, IBM 3x74 Cluster Control Units and

a ttachable 3270 terminals

Education

Certificate in Technical Writing and Communication

University of California Santa C ruz – Extension Silicon Valley

B achelor of Science in Computer Science and Engineering

University of Texas at Arlington

Contact this candidate