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Customer Service Marketing

Location:
Los Angeles, CA
Posted:
October 27, 2014

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Resume:

EXPERIENCE

Wet Seal, Foothill Ranch, CA Oct. **** – Present

Marketing/Ecommerce Assistant

• Support Marketing and Ecommerce Departments on all elements related to promotions,

reporting, photo shoots, and special projects as needed

• Assist in planning and setting up campaign and ecom photo shoots

• Participated in brainstorming sessions around the customer and traffic driving ideas

• Manage the budget logs for both Marketing and Ecommerce departments

• Responsible for the VP Marketing & Ecommerce & VP Store Design/Construction schedules and meeting planning

• Perform administrative duties in the Marketing & Ecommerce departments on a daily basis

• Responsible for generating POs in Oracle related to marketing expenditures

• Review and reconcile the Marketing & Ecommerce monthly expenditure summaries

Tilly’s, Irvine, CA July 2013 – Oct. 2013

Marketing/Ecommerce Intern

• Performed competitive social media benchmarking

• Conducted market research for new store locations

• Drafted and disseminated press releases/media alerts

• Collaborated with team on new catalogue ideas and marketing and promotional events

• Interacted with schools in new and existing markets regarding the Tilly’s ‘We Care’

sponsorship program

• Supported grass root marketing efforts at the 2013 U.S. Open of Surfing

Platinum Marketing Group, Cincinnati, OH Oct. 2011- May 2012

Marketing Intern

• Wrote blogs for clients websites/social media

• Participated in team brainstorming sessions for promotional and marketing campaigns

• Assisted in identifying focus group participants

• Monitored and rated performance of recorded customer service calls for clients

• Managed customer databases for clients

Kroger Pharmacy, Latonia, KY Nov. 2007 – July 2013

Pharmacy Technician

• Lead promotion and direct sell of pharmacy programs to customers

• Managed 3-5 employees as rotating shift leader

• Communicated effectively and concisely to properly educate customers

• Maintained accurate asset inventory and computer data records within federal regulations

• Interacted externally with physicians, insurance companies, and corporate management

EDUCATION

Northern Kentucky University, Highland Heights, KY 2007 – Dec. 2012

Double Major: Marketing and Spanish Minor: Business Administration

University of León, León, Spain January - July 2011

Selected to represent NKU to study at the International Language Center

Kentucky Institute for International Studies, Segovia, Spain June - July 2010

Selected for the Intermediate Language and Immersion Abroad Program

AWARDS

Kentucky Educational Excellence Scholarship, Dean’s List, Northern Kentucky University

VOLUNTEER EXPERIENCE

Big Sister for the Big Brothers Big Sisters of Orange County, Conversation Partner, English Second

Language Program, NKU



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