Karen N. Takacs

Redding, CT *****

203-***-****

*/**** – 10/2012 Field Asset Services, Austin, TX

Fannie Mae Client Service Representative, On-Site Liaison for One West Bank

.Management of over five hundred foreclosed properties across the country

.Ability to handle multiple tasks demands and deadlines while providing excellent

customer service.

.Adhering to the contractual agreement with the client and utilizing policies and procedures within

the guidelines of the company, minimizing risk and potential loss to both the client and company

.Maintained high level of confidentiality for clients and company

.Developed a positive rapport with client, agents, vendors, and team members in order to create a

positive working relationship for all

.Helped to develop and implement the property inspection processes of the One West Bank team

utilizing the Fidelity database system, integrating the FAStrack system database.

.Utilized Microsoft Office software and applications

.Auditing processes, following policies and procedures, scanning documents, utilization of

company computer software and applications, tracking previous invoice data and discrepancies

9/2008-4/2010 IndyMac Servicing, A Division of One West Bank Austin, Texas

Modification Title Administrator, Closing Team Auditor

.Developed and implemented the auditing process and establish new procedures to create an

auditing position for the vice president of the closing department, in regard to bank policies,

procedures, and investor requirements.

.Streamlining workflow with attention to detail for the closing department team. Full administrative

support for all departments

.Developed rapport with all negotiation and closing processing teams in order to expedite and

process all title work.

.Achieved processing of two year backlog of all title loan modification complications and issues.

Researched and developed all policies and procedures of the title endorsement and recordation of

mortgage modifications

.Maintained high level of confidentiality for clients and company

.

Contact this candidate