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Customer Service Human Resources

Location:
Nappanee, IN, 46550
Posted:
October 27, 2014

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Resume:

**** ******** **., ********, ** ***** 574-***-**** acgild@r.postjobfree.com

TRINITY HUGHES

PHR Candidate December, 2014 with hands on industry experience. Possesses strong: Human Resource, business management, and

training/organizational development skill set.

CAREER OBJECTIVE Seeking a leadership position in Human Resources/Office Management

QUALIFICATION Expertise in Employee relations, Human Resource Management responsibilities, Supervision, Payroll,

HIGHLIGHTS Customer service, Accounts payables/receivables, Training/development, Significant managerial

experience; supervised small staff in an office/service industry environment - supervised, trained and

managed as many as 63 direct reports at one time in a manufacturing environment. Emphasis in quality,

lean, 5”s”, and manufacturing plant EHS

PROFESSIONAL TENNECO, Elkhart, IN

EXPERIENCE

Human Resource Specialist/EHS Coordinator, Jun 2013 – Apr 2014

Responsible for all site HR management duties:

• Personnel records management

• Attendance/performance tracking, handbook and policy amendments, salary IDP’s and

Performance Alignment

• Payroll - Enter and process all hourly payroll information: new hires, transfers, pay

increases, terminations, etc

• Process all paperwork for both hourly and salaried employees

• Recruiting, interviewing, orientation, and on-boarding activities for both hourly and

salaried employees

• Administration of all Benefits: open enrollment, postings, health and wellness

program (flu shots, gym memberships)

• Process unemployment paperwork

• Manage all aspects of employee welfare/recognition and appreciation efforts: Picnics,

retirements, Holiday dinners/gifts, seniority, attendance, etc.

• Purchase Order processing/approvals

• Facilitate Peer Review hearings/investigations

• All EHS activities: Chair Safety, ISO, BBS, and ERG committees, accident

investigations, OSHA 300 Log, Workers Comp paperwork, etc.

• All training related to EHS and HR legal compliance topics

ELKAY MANUFACTURING, Culver, IN

Shipping Supervisor, Feb 2013 – Jun 2013

Responsible for:

• Hourly employee’s Payroll/attendance tracking

• Performance appraisals

• Administering disciplinary actions

• Labor management

HUNTER’S HIDEAWAY, Nappanee, IN

Manager/Bartender/Server, Jun 2012 – Feb 2013

Responsible for:

• Making drinks/serving food/ customer service

• Management of Server staff

• Cash handling (nightly close activities)

KIK CUSTOM PRODUCTS, Elkhart, IN (Career Transitions Jan 2011 – Jun 2011)

Human Resources Training Coordinator, Jan 2011 – Aug 2012

• Coordinated required employee training

• Training records maintenance and entry (AS400)

• Conducted group training sessions, one on one training sessions, OTJ training, process

evaluations

• Document Control

• Additional HR generalist duties as needed such as: reviewing/re-writing job

descriptions, new hire testing/orientation, records management, and miscellaneous

benefits assistance.

BUD’S (JUST N TIME) BAR AND GRILL, Milford, IN

Manager/Bartender/Server, Sept 2002 – Jan 2011

Responsible for:

• Making drinks/serving food/ customer service

• Management of Server staff

• Cash handling (nightly close activities)

HOME CREST CABINETRY, Goshen, IN

Production Supervisor, Sept 1998 – Sept 2009

Responsible for:

• Managing and overseeing production across multiple departments

• Production scheduling

• Conducting cost analysis on process improvement initiatives

• Interviewed potential candidates

• Administered performance appraisals and instituted progressive discipline

• Managed entry of daily Payroll

• Implemented 5 “s”, Lean Manufacturing, and continuous improvement principles

utilizing six sigma methodologies to improve production efficiency

• Conducted weekly safety and 5 “S” audits of departments – received recognition for

my injury reduction/prevention efforts in 2007 and 2008

• Facilitated all direct report training: OTJ, NESHAP, HAZMAT, etc

TRUGREEN CHEMLAWN, Goshen, IN

Assistant Office Manager/ Administrative Assistant /CSR, Jan 1996 – Feb 2002

• Customer service/retention via phone, internet, and face to face

• Accounts Receivables/Payables

• Week-end, month-end, and year-end closing activities

• Daily bank deposits/entry

• Production scheduling

• Recruiting

• New employee Training and orientation

• Calculated commission for sales staff and subsequent Payroll

• Supervised telemarketing staff of 12

• Performed various HR generalist functions

• Successfully completed the Corporate Management Training Program

• Recipient of several distinctions, including the Most Versatile Award (1997, 1998) and

Perfect Attendance for five consecutive years.

EDUCATION INDIANA INSTITUTE OF TECHNOLOGY, South Bend, IN

Bachelor of Science in Business Management, Oct. 2011

GPA: 3.19/4.0

Relevant coursework includes Money & Banking, Training and Development, Labor relations,

Project Management, Quality Management, Accounting, Compensation Management, General

Ledger, and Financial Management, Business Relations, Inventory Control.

PURDUE UNIVERSITY, West Lafayette, IN

Six Sigma Green Belt Certification, Jan 2009

IVY TECH COMMUNITY COLLEGE, Elkhart, IN

Associate of Science in Business Administration Magna Cum Laude, May 2008

GPA: 3.83/4.0

Member of the National Honor Society; Beta Chapter of the Phi Theta Kappa

ADDITIONAL SKILLS Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook), SAP, AS400, PeopleSoft, Kronos,

MRP, ERP, and familiar with JD Edwards and Quick books Lean Manufacturing Certified First Aid &

CPR Certified; OSHA 10 hour Certified First Responder and Safety Committee member since 1999 at

HomeCrest, KIK, and Tenneco

AFFILIATIONS Member of the ASTD (American Society of Training and Development)

References and Salary History available upon request



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