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Technical Support Software

Location:
San Francisco, CA
Posted:
October 27, 2014

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Resume:

Edwin King Jr.

**** ******* ****** ***#** Bronx, NY 646-***-**** acgil0@r.postjobfree.com

OBJECTIVE: To obtain a position within a company where I can utilize my training and technical

skills

Education

ASA – The College for Excellence, Brooklyn, NY 10/10-5/11

Associates Degree in Network Administration

Skill and Qualifications

Pursuing A+ Certification Technician

Certifications:

Windows 7, Windows Vista, Windows XP/2000/NT, Linux, Mac OS

Systems:

MS Access 2007

Databases:

Visual Basic, SQL

Languages:

MS Office

Software:

Experience

School of Visual Arts – New York, NY (3/3/08 present)

Security Officer

Communicate with students and parents on any problems they have

Checking students identification

Patrolling the dorms and classrooms

Relieved other security officers for their meal breaks

Make reports on any incidents that may occur

Bronx, NY (2004 2005)

FedEx Part time Driver Helper

Unloaded multiple trucks

Stack packages on pallets

Work well under pressure

New York, NY (1999 2002)

Technical Support Specialist Client Support

Provided assistance and support to workers on their documents, files, e mails, and

Internet problems

Trained workers on how to use MS applications

Installed hardware and software on computers

Make monthly inventories of all computers and printers

Called Helpdesk for assistance to solve computer problems

Provide client support and technical issue resolution via E Mail, phone and other electronic medium.

Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).

Configure software to connect to Internet application servers.

Provide training to clients in the use of system and applications as related to Internet.

Obtain general understanding of OS and application operations related to company offered services.

Identify and correct or advise, on operational issues in client computer systems.

Perform light lifting 25lbs.

Perform creation of new accounts using company provide software tools.

References Available Upon Request



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