Naomi Perez

***** ********* ***** **, ****; TX **449

713-***-****

acgikl@r.postjobfree.com

CUSTOMER SERVICE/RECEPTIONIST

Over 4 years in performing reception and front desk activities

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Profile

1. Possess solid computer skills.

2. Highly skilled in answering and forwarding phone calls

3. Ability to train, motivate, and customer service employees.

4. A team player

5. Handle accounting and sorting and filing of files

6. Bilingual in English and Spanish

South United Insurance 2011 2013

Employment

Customer Service Representative/Agent

1. Welcome visitors, determine nature of business

1. Receive, sort, and route mail

2. Quickly and effectively solve customer challenges.

3. Maintain quality control/satisfaction records, constantly

seeking new ways to improve customer service.

4. Title transfers and lost titles for customers

5. Process customers information in software system

New World Auto Transport 2014

Present

Client Support/Customer Service Representative

1. Performed data entry into software system.

2. Follow up with customers

3. Responded to customers complaints

4. Handle mail to be shipped out

5. Help with accounting in receiving and sending out

payments

Cinco Ranch High School 2013

Education

Diploma

References

Mckenzie Grimm 402-***-****

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Elisama Gonzalez 713-***-****

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Crystal Rivera 832-***-****

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