Susan J. Wiant

**** ********* *****, ***** ******, NJ 08054

Cell: 757-***-****

acgikh@r.postjobfree.com

Obtain a position where I can maximize my management skills, quality assurance,

Objective

program development, and training experience.

Strong organizational, time management, communication, problem solving, prioritizing,

Summary

•

writing, public speaking, and research skills.

1. Excellent with deadlines, attention to details, and multi tasked work environments.

2. Ability to work with different personalities; calm and pleasant in any situation

3. Self motivating, persistent, and diligent; can work alone or as a team member

4. Proficient with various computer operating systems and software (i.e. Microsoft

Windows, Word, Excel, Powerpoint, Outlook, etc).

5. Experience in overseas travel (Africa, Korea).

2005

Education B.S. Degree in Biology

Christopher Newport University, Newport News, VA

Career History & Accomplishments

2006 2014

Office Manager, Park Dental, Hampton VA

1. Customer Service Representative working directly with patients to

schedule appointments, assist with problems, and prepare prescriptions.

2. Liaison with insurance companies and others to ensure accurate customer

billing.

3. Run electronic claims daily, post insurance payments to accounts,

evaluate and correct denied claims.

4. Responsible for accurate billing and receipt of payments from patients.

5. Prepare charts and route slips for the next day.

6. Verify and maintain confidential patient records.

7. Established and maintain patient filing system in the office database

system.

6. Coordinate office maintenance and check inventory and order office

supplies as needed.

7. Manage mail flow and package shipments.

8. Reviewed, edited, and revised outgoing correspondence for grammar,

format, and proper adherence to company policies.

9. Prepared general written, telephone, and personal responses to

customers.

10. Responsible for tracking all staff vacation/sick time.

Store Manager (Satellite Store and Plant Site), Cho's Cleaners, Newport News VA 2001 2006

1. Customer Service Representative. Managed office and worked directly

with customers to receive and process orders.

2. Inspected and verified orders prior to receiving and processing.

3. Quality Control of finished product prior to returning to customer.

11. Managed store collection of funds from customers. Verified daily

accounting of receipts.

12. Liaison with customers to verify and address customer complaints.

13.

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