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Customer Service Manager

Location:
United States
Salary:
9.00- 10.00
Posted:
October 27, 2014

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Resume:

LATUSA RIDEAUX

***** ****** ****** ******* ** *7083

Home: 832-***-**** Cell: 281-***-****

acgik5@r.postjobfree.com

PROFESSIONAL SUMMARY

Conscientious [asst manager] effective at managing and leading teams, managing store operations and promoting

merchandise to increase store profits. [asst manager] dedicated to hiring top notch sales associates and assuring that

store operations run smoothly. Organized and effective at encouraging staff cooperation and productivity. Store

Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is

essential to retail success. Personable Store Manager who respects and appreciates all retail associates. Motivates

employees using positive reinforcement and creative reward systems. Store Manager driven to apply a strong work

ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. High performing

Store Manager familiar with managing a range of personalities. Experience with stand alone stores and ones in a mall

environment.

SKILLS

Excellent customer service skills motivated team player

Hourly shift management

Customer relations

Personnel development

Merchandising

Bank deposit procedures

Goal-oriented

Detail-oriented

Strategic thinker

Mathematical aptitude

Staff training and development

Opening and closing procedures

Customer-oriented

POS systems

WORK HISTORY

asst. manager September 2012 to feb 2014 Dollar Tree - Pasadena, T X

Promoted from Team Leader to Assistant Manager within [6] months.

Counted cash drawers and made bank deposits.

Managed staff of [3] sales associates, [3] team leaders and [2] assistant

managers.

Assigned employees to specific duties to best meet the needs of the

store.

Instructed staff on appropriately handling difficult and complicated sales.

Completed profit and loss performance reports.

Generated repeat business through exceptional customer service.

asst. manager February 2001 to August 2002

taco bell - Houston, T X

Interviewed job candidates and made staffing decisions.

Counted cash drawers and made bank deposits.

Managed staff of [4] sales associates, [5] team leaders and [1] assistant

manager.

Assigned employees to specific duties to best meet the needs of the

store.

Reordered inventory when it dropped below predetermined levels.

Hired, trained and evaluated personnel in sales and marketing.

Examined merchandise to verify that it was correctly priced and

displayed.

Scheduled and led weekly store meetings for all employees.

Reported to the district manager regarding all store and staff issues.

Completed profit and loss performance reports.

Implemented a new ordering process and identified poor work habits to

improve process effectiveness.

Generated repeat business through exceptional customer service.

Conducted store inventories once per quarter.

route driver

March 1998 to September 2000

Rainbow bread Houston, T X

asst. manager January 1996 to August 1998

family dollar - Houston, T X

Promoted from Team Leader to Assistant Manager within [9] months.

Interviewed job candidates and made staffing decisions.

Counted cash drawers and made bank deposits.

Managed staff of [4] sales associates, [2] team leaders and [1] assistant

manager. Assigned employees to specific duties to best meet the needs

of the store.

Reordered inventory when it dropped below predetermined levels.

Instructed staff on appropriately handling difficult and complicated sales.

Examined merchandise to verify that it was correctly priced and

displayed.

Scheduled and led weekly store meetings for all employees.

Reported to the district manager regarding all store and staff issues.

Completed profit and loss performance reports.

Implemented a new ordering process and identified poor work habits to

improve process effectiveness.

Generated repeat business through exceptional customer service.

Conducted store inventories once per quarter.

EDUCATION

Everest Institute

2003

Houston, T X

High School Diploma: medical



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