Adrian C. Simpson

**** ******** *** **, ********* 305, Washington, DC, 20011 917-***-****

acgik4@r.postjobfree.com

EDUCATION

Pace University, Lubin School of Business, New York, NY

Bachelor of Business Administration, Magna Cum Laude, May 2012

Major: Business Management Concentration: Hospitality and Tourism

Management

EXPERIENCE

Front Desk Manager, JW Marriott Washington DC, Washington, DC

05/2014 - Present

. Manage Front Office areas including Front Desk, At Your Service,

Concierge, Concierge Lounge, and Bell/Door staff

. Answer inquiries pertaining to hotel policies and services, and resolve

occupants' complaints on first contact

. Authorize and approve all leave schedules to ensure accurate control of

office expenditures and budgets set

. Observe and monitor staff performance to ensure efficient operations and

adherence to hotel's policies and procedures

. Work closely with staff to develop them both personally and

professionally into leaders

Front Desk Manager, JW Marriott Essex House, New York, NY

04/2013 - 05/2014

. Supervised Front Office areas including Front Desk, Guest Services, PBX,

Guest Relations, Concierge, and Bell/Door staff

. Strategized the department's operations in order to achieve or exceed

overall property financial goals and objectives

. Utilized interpersonal and communication skills to lead, influence, and

encourage others

. Trained staff and monitored adherence to all policies, standards, and

procedures

. Increased Guest Service Satisfaction with participation in Breakthrough

Leadership Training and Wildly Important Goals

Catering Server, Union Square Events, New York, NY

08/2013 - 05/2014

. Performed set up and breakdown of event venue and various stations as

instructed by Banquet Captain/Service Director

. Delivered and served food and drinks in a timely fashion

. Anticipated guests' needs, responded promptly and acknowledged all guests

at all times

. Monitored and maintained cleanliness, sanitation and organization of

assigned work areas

. Maintained confidentiality of event information and guests in attendance

at all times

Front Desk Agent, Jumeirah/JW Marriott Essex House, New York, NY

12/2011 - 04/2013

. Managed and resolved guest inquiries and challenges throughout their stay

in the hotel

. Upgraded guests, and promoted hotel services and amenities

. Promoted and administered Marketing Programs for arriving guests

. Ensured guest knows location of room, and arranges for colleague to

accompany guest to room

. Provided welcome packet containing room keys, tokens of our appreciation,

gifts, etc. to guests

. Trained in and worked with Opera

Guest Service Agent, Hilton New York, New York, NY

08/2010 - 12/2011

. Greeted, registered, and checked guests in and out of the hotel

. Completed the registration process, coded electronic keys, and

made appropriate selection of rooms

. Ensured billing statements are correct upon guest check-out [pic]

. Trained in and work with OnQ Property Management, CMS, and Saflok

Catering Intern, Hilton New York, New York, NY

05/2009-08/2009, 01/2010-05/2010

. Coordinated, prioritized, and organized information to ensure proper

office management

. Answered telephone and responded to customer inquiries

. Maintained upkeep of proper filing system for all departmental files

. Attended and assisted with events during office hours, in the evening,

and on weekends

. Attended Management level, departmental, and interdepartmental meetings

. Performed all other duties as requested by the Catering Managers and

Administrative Assistants

. Trained in and worked with Delphi DMPE

EXTRACURRICULAR ACTIVITIES/SKILLS

Member, Sigma Lambda Beta International Fraternity, Inc.; President,

Hospitality & Tourism Association; Resident Advisor; Orientation Leader;

New York Cares Day Volunteer; New York Chocolate Show Volunteer; New York

AIDS Walk Volunteer; New York Breast Cancer Walk Volunteer; Church Choir;

Training by Hospitality Quotient

Computer: MS Office (Excel, Word, PowerPoint, Access, and Outlook)

Language: Basic Knowledge of French and Spanish

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