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Customer Service Manager

Location:
San Francisco, CA
Posted:
October 27, 2014

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Resume:

STANIA TEASLEY (C) 248-***-****

acgijj@r.postjobfree.com 1166 OAKLAWN DR, PONTIAC, MI 48341

HUMAN RESOURCES

RECRUITMENT – EMPLOYEE RELATIONS – HUMAN RESOURCE ADMINISTRATION-TRAINING

Service-oriented human resource professional with 20+ years of progressive

experience in full life cycle recruiting, employee relations, safety and HR

administration. Decisive and logical thinker; works well in fast-paced and

changing environments.

CORE COMPETENCIES

Volume- Multi-site recruitment Orientation & On-Boarding

Full Cycle Recruiter

Employee Relations Trouble shooting, problem resolution

EEO/AAP Compliance

Benefits Administration Performance Management

HR Policies & Procedures

SELECTED EXPERTISE

Talent Acquisition – Experienced in talent acquisition, identifying, assessing and all facets of the hiring

process including identifying, assessing and interviewing potential candidates; negotiating offers;

providing new employee orientations and training sessions, and following up for performance and

satisfaction metrics.

Build and maintain candidate relationships to ensure consistent talent pipeline. Proven ability to source,

select and secure top- notch candidates for multiple concurrent positions.

Leadership and Communications – Exceptional ability to understand business needs, build rapport with

hiring managers.

Employee Relations – Proficient in investigating, analyzing and resolving issues and presenting

recommendations for employee issues.

PROFESSIONAL EXPERIENCE

Veolia Environmental Services

Westland, MI (Talent Acquisition

Specialist) 4/2012--present

(contract)

• Global recruitment, multi-site, manage the full life cycle recruitment process while partnering with

management to plan and implement cost-effective sourcing strategies that identify and deliver top

talent to the organization.

• Lead, plan and forecast staffing plans; Build and maintain networks of potential candidates through

pro-active market research and on-going relationship management. Average time to fill 30-60 days.

• Proven experience and success with strategic sourcing techniques.

• Source high quality talent; proven ability to build networks to find qualified passive candidates and

develop a pool of qualified candidates in advance of need; collect market intelligence on talent

supply, competitor trends, etc.

• Research, recommend and implement new recruiting ideas for active and passive candidate

development.

• Engage with hiring manager to conduct initial needs assessment and create accurate well written

position specifications/job advertisements.

• Conduct competency skills interviews with potential candidates, demonstrating ability to anticipate

hiring manager preferences through high offer-to-interview ratios.

• Develop and communicate recommendations to hiring managers based on knowledge of the markets,

candidate and talent strategies.

• Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and

implementation.

• Anticipates business problems and translate into opportunities for Talent Acquisition.

OREILLY AUTO PARTS, BELLEVILLE, MI

Human Resource Supervisor, Warehouse (June 2009-April 2011)

Human Resource Manager (March 2007-June 2009) and Employment Manager, Retail/Warehouse (July

2005-March 2007)

• Human Resource Advocacy, I positioned HR as the conscience of the company by reinforcing the

culture and taking a proactive approach to supporting and promoting values and code of ethics

• Recruitment/ staffing, lead team of (5) recruiters. Responsible for full life-cycle recruitment and

onboarding of exempt and non- exempt positions, for 125 stores in multiple states and Distribution

Center

• Develop networks to ensure constant flow of qualified candidates using web-based tools

• Determine recruiting strategies, identify suitable recruiting methods and post positions accordingly

• Data entry into and administration of Human Resources Information Systems

• Manage the day-to-day operations of the employees

• Partner with Account Manager and Division Director to collect relevant position information, create

job description/postings

• Facilitation of performance appraisal system

• Facilitation of employee and management coaching, problem solving, conflict resolution, complaint

and corrective action issues

• Tracking and reporting headcount and other HR metrics

• Understand and fully comply with laws, regulations, and internal processes, policies, and procedures

• Assisting with special projects and HR initiatives such as performance management, succession

planning, EEO reporting, and employee events, maintaining employee files

• Work with managers to investigate and resolve complex employee relations issues

• Benefit Administration, handle open enrollment

• Ensure compliance with state and federal laws and regulations

ADDITIONAL TRAINING

Resumix, Peoplefluent, Taleo, Workopolis, Kronos, ADP MS Office Suite, Google, MSN, Outlook

Creative Recruiting Strategies, Various Social Media, Facebook, LinkedIn, Cold Calling

Employee Relations, Covey management training,

Recruitment: Retail, Management, Logistics, IT, Healthcare, Customer service,

Environmental/Industrial, Global Recruitment-Multi-site



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