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Customer Service Representative

Location:
Butler County, OH
Salary:
45,000 year
Posted:
October 27, 2014

Contact this candidate

Resume:

Cherie Mckenney

** ********* ** ***.*

Fairfield, OH 45014

Cell 513-***-****

acgihx@r.postjobfree.com

Objective

I am a detailed-oriented, structured multi-tasker who desires to help exceed the future success of tomorrow’s business

leaders.

Education

Devry University, 02/2012

B.A., Accounting, Minor, Finance

G.P.A.: 3.57

Protrain Services, Inc., Cincinnati, OH

MCSA Certified awarded 2008

Experience

08/2008 -08/2014 Customer Service Representative Barnes Group, OH

• Work with Accounting and Shared Services on Accounts Receivable

• Trained in Microsoft Project Manager Software and skills

• Provide tactful follow up notices to customers with delinquent accounts

• Create, setup, and send quotes through the PPAT model and proposal format

• Create, setup, and send to customers: status reports, finding reports, and quotes

• Maintenance of current hard copy and electronic files for job travelers, proof of delivery, invoice copies, and correspondence

• Auditing the accuracy of order entry and invoices

• Correcting errors and keeping logs to monitor the need for retraining

• Export record keeping

• Back up Division Export Compliance Administrator

• Updated pricing and codes in the ERP system

• Setting up adder codes in the ERP system

• Updated procedures for process and development

• Create reports and forms for communication with co-workers and customers

• Train employees on order entry, shipping, and packaging instructions

1995 - 2006 Line Lead Operator AEG Photoconductor Corporation, OH

• Enforced safety and sanitation regulations

• Directed and coordinated the activities of employees engaged in the production or processing of goods, such as line operators,

inspectors and lab technicians

• Read and organized work orders, production schedules, and other records, in order to determine production and to evaluate current

production estimates and outputs

• Confer with management or subordinates to resolve employee’s problems, complaints, or grievances

• Observe work and monitor gauges, dials and other indicators to ensure that operators conform to production or processing

standards

• Demonstrate equipment operations and work and safety procedures to new employees

• Maintained optimum levels of output of 100,000 drums per line and yield of 92% a month per line

• Troubleshooting and maintenance of production lines

References

Available upon request



Contact this candidate