** ********** *** ***#****

Toronto, Ontario M*S *G5

Phone: 404-***-****

acgihw@r.postjobfree.com

C edric A. Mahailet

O bjective Highly Self-Motivated, Bilingual (fluent in French & English), Independent

Thinker, Goal Oriented, Professional, Responsible and happy Individual

E xperience Aug 2014- Present Transamerica Toronto, On

Investment Specialist

• Provided optimal customer service to both the company and

policy holders

Responded to written and telephone requests within service

•

standards.

Investigated, researched, resolved, and made recommendations

•

for resolution to problems and issues that may have arisen.

Liaising with legal, management, and other departments as

•

required.

Occasional need for light translation (English-French and French-

•

English)

Sept 2013- Jan 2014 Concordia University Montreal, QC

Chemical Stock Keeper

• Cleaned up any chemical spills or broken lab material

• Aided in setting up labs for students

• Prepared necessary chemicals needed for lab experiments

• Supervised students in labs during experiments

Sept 2012- May 2013 Concordia University Montreal, QC

Biology Assistant Lab Technician

• Handled incoming shipments to and from the biology department

• Counted inventory and kept record of everything used in labs

• Cleaned up any chemical spills or broken lab material

• Aided in setting up labs for students

• Aided professors in lab research

Oct 2012- Feb 2014 CIBC Montreal, QC

C ustom er Service Agent

• Handled incoming calls or inquiries from prospective customers

and clients

Assisted customers effectively by solving customer disputes

•

Provided customers additional information or explained services

•

Discussed products offered and ensured customer satisfaction

•

Canceled any cards lost or stolen and created fraud reports

•

Work with various computer systems such as Tsys, Cordiant, Aspect,

•

As400, Coins, and Falcon

Aug 2011- Sept 2012 MBMT Moving Company Atlanta, GA

C usto m er S ervice R epresentative

Job Bookings & estimates (on the phone, email and in person)

•

Supervised the sales department while providing outstanding service to

•

maintain customer relationship

Exceeded sales goals through self generated efforts resulting in strong

•

service level improvements over a 13 month period

May- July 2009-2011 Centre Hospitalier de La Basseterre Guadeloupe

E m ergency Medical Technician

• Transported patients throughout the hospital in various services.

• Adjust patients perfusion and checked vitals upon return to their

rooms.

• Prepared and transported deceased patients to the morgue.

• Transported blood for emergency patients to and from Centre

Hospitalier de Pointe à Pitre.

June 2007- May 2009 Subway Atlanta, GA

C ashier/Server

• Preparing sandwiches based on the menu or customer’s requests and

desires.

• Maintained an orderly and Clean restaurant

• Daily organization of food products as well as cleaning of equipment

E ducation 2012-2014 Concordia University Montreal, QC

• Biochemistry Major (Pre-Med)

• Chemistry Minor

• Jazz Band Member

• Undergraduate Student

2014-Present Ryerson University Toronto, ON

• Chemistry Major (Pre-Med)

• Spanish Minor

• Undergraduate Student

2004–2008 Riverwood International Charter School Atlanta, GA

• 4 Year Magnet Student

• International Baccalaureate Certificate

• Honor Graduate

• Athletic & Music award.

• 4 Year Marching Band Member (Trumpet/ French Horn Player)

V olunteer

E xperienc e May-July 2008-2010 Moving English School Guadeloupe

T utor

While volunteering at the Moving School of English, my primary goal

was to help and educate students of all levels starting from kindergarten until

their high school years. I helped mostly prepare students for the

Baccalaureate degree, in which all French students have to pass in order to

graduate high school. This was also a way for me to meet young people from

Guadeloupe, a island that I was very foreign to. This was a great teaching

experience that also helped me learn a lot about the people of Guadeloupe

and to learn more about there culture.

R eferences Upon request

A ctivities Desktop publishing, music, real estates, business, internet & website

development, basketball September 4- Present

Contact this candidate