Robert J. Bennitt acgieh@r.postjobfree.com

***** ******** ***** ****: 815-***-****

Mokena, IL 60448 Cell: 815-***-****

Qualification Summary

Proven leader with ability in managing teams in daily responsibilities, cross training of skills, maintaining staffing levels, employee performance

reviews, problem solving and ability to make decisions in a fast pace environment. Consistently improving team productivity through automation

to provide the best customer service possible for clients.

Project Management: Define project objectives, manage teams, report progress and implementation of finished product .

Network Plus Certification

Experience:

Management and teaching skills

MS Office Suite

Salesforce Software, Reports and Dashboards

Bloomberg, Globex, Trading Technologies, REDI,

OptionsCity Metro

Proprietary electronic front-end systems Regulation SHO (stock short selling rules)

All SEC options exchanges, OneChicago, ETFs, EFPs, sector indexes and broad

CME, CBOT, most stock ECNs based indexes

OptionsCity Software: June 2011 ? Present

Trade Support (Customer Service) Manager: January 2012- Present

? Built a team of 9 Trade Support Specialists while promoting 3 staff members to positions of increased responsibility to other internal

departments for career growth

? Established a training process for new employees which shortened the time to full efficiency by 50%

? Coached and mentored team members to ensure continuous development of personal and technical skills through one on one meetings,

comprehensive staff and development plans as well as ad hoc coaching.

? Implemented team dashboards to show production metrics and client response times to increase customer satisfaction measured by

randomly conducted surveys

? Oversaw critical client cases to ensure a quick resolution

? Update Sales Team and Account Managers on client issues. Make client visits or phone calls with Sales Team or Account Managers on a

regular basis.

? Work with the development team to prioritize client issues and requests for the next releasable version

? Manage the upgrade process for rolling out new software versions to clients. Increase efficiency by automating workflow.

? Provide weekly performance reports to upper management

? Manage Salesforce Software, Reports and Dashboards to provide better tools for staff and transparency.

Project Management

? End to End Support Process & Workflow: Review and revise the current support process from Level 1 support through development to

software version release.

? Define desired process workflow

? Identify process gap analysis

? Define software workflow

? Identify software gap analysis

? Delivery of process and system support process

Trade Support Specialist: June 2011 ? December 2011

? Providing customer service daily to professional traders of all financial markets with Level 1 real time software and technical support for

OptionsCity's professional trading platform.

YJT Solutions: June 2011 ? June 2011

Trading Support Analyst

? Provide customer service: Level 1 real time software and technical support for a professional trading platform.

Independent Contractor: October 2010 ? April 2011

Middle Office Associate / Project Manager: Chicago Trading Company (CTC)

? Lead a technology spending project to discover where 2010 technology infrastructure spending occurred. Created 2011 cost models to

charge back technology spending to appropriate departments. This project was used to create a budget going forward for technology

spending.

? Assisted in quarterly firm reporting. Performed allocation costs for trading groups and general office expense

Chicago Trading Company (CTC) ? Chicago, IL April 2000 ? July 2010

Associate Director/Trader (2007 ? 2010)

? Lead index futures trader for managing index options delta risk incorporating cash indexes and EFPs;

? Traded boxes and other strategies to manage firm balance sheet;

? Co-managed index expiration by trading index cash baskets and EFPs versus expiring contracts;

? Tracked and rebalanced index cash baskets;

? Proprietary upstairs trader in S&P E-mini futures.

Intermediate Trader (2002 ? 2010)

? Lead trader of OneChicago Single Stock futures products which covered over 700 equity names;

? Electronically disseminated two sided markets benchmarked around firm theoretical values;

? Proven track record of capturing edge after hedging with the underlying stock;

? Managed delta, dividend and interest rate risks of the portfolio.

Junior Trader (2001 ? 2002)

? Traded as a market maker (local) in the CME S&P 500 futures pit;

? Consistently profitable and acknowledged pivotal member of a cohesive team.

Floor Manager (2000 ? 2001)

? Managed S&P 500 futures execution group; Hired, trained and managed a team of 6 employees

? Executed futures orders as a floor broker for CTC CBOE market makers.

McDonnell Inc.; (CME Floor Brokers) ? Chicago, IL October 1991 ? April 2000

Floor Manager of CBOE Division/CME Broker

? Executed futures and options orders for institutional client base and CBOE index market makers;

? Managed S&P 500 futures arbitrage business; Hired, trained and managed a team of 5 employees

? Executed hundreds of orders daily for over 50 pit traders

? Reconciled out trades daily to balance customer accounts

Education:

Lewis University; Romeoville, IL BA in Accounting

Continuing Education: Options Classes taught by Sheldon Natenberg

? Options Basics

? Intermediate Options

? Advanced Options

? Interest Rate Products

Associations and Memberships:

? New Lenox Baseball Association Executive Board; Treasurer 2006-2013

? Former CBOE Member

? Former CME Member

? Series 7 Registered (Expired)

Personal Interests:

? Cycling, triathlons, skiing, scuba diving, water skiing, baseball, coaching

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