Kaspersky Internet Security

User Guide

APPLICATION VERSION: 14.0

Dear User,

Thank you for choosing our product. We hope that this document will help you in your work and will provide answers

regarding this software product.

Attention! This document is the property of Kaspersky Lab ZAO (herein also referred to as Kaspersky Lab): all rights to

this document are reserved by the copyright laws of the Russian Federation and by international treaties. Illegal

reproduction and distribution of this document or parts hereof incur civil, administrative, or criminal liability under

applicable law.

Any type of reproduction or distribution of any materials, including translations, is allowed only with the written permissio n

of Kaspersky Lab.

This document, and graphic images related to it, may only be used for informational, non-commercial, and personal

purposes.

Kaspersky Lab reserves the right to amend this document without additional notification. You can find the latest version

of this document on the Kaspersky Lab website, at http://www.kaspersky.com/docs.

Kaspersky Lab assumes no liability for the content, quality, relevance, or accuracy of any materials used in this

document to which rights are held by third parties, or for any potential damages associated with the use of such

documents.

Registered trademarks and service marks used in this document are the property of their respective owners.

Document revision date: 6/3/2013

© 2013 Kaspersky Lab ZAO. All Rights Reserved.

http://www.kaspersky.com

http://support.kaspersky.com

2

TABLE OF CONTENTS

ABOUT THIS GUIDE 6

In this Guide 6

Document conventions 7

SOURCES OF INFORMATION ABOUT THE APPLICATION 9

Sources of information for independent research 9

Discussing Kaspersky Lab applications on the Forum 10

Contacting the Sales Department 10

Contacting Technical Writing and Localization Unit by email 10

KASPERSKY INTERNET SECURITY 11

What's new 11

Distribution kit 12

Main application features 12

Service for users 14

Hardware and software requirements 14

INSTALLING AND REMOVING THE APPLICATION 15

Standard installation procedure 15

Step 1. Finding a newer version of the application 16

Step 2. Starting the application installation 16

Step 3. Reviewing the License Agreement 16

Step 4. Kaspersky Security Network Statement 16

Step 5. Installation 17

Step 6. Completing installation 17

Step 7. Activating the application 17

Step 8. Registering a user 18

Step 9. Completing the activation 18

Upgrading a previous version of the application 18

Step 1. Finding a newer version of the application 19

Step 2. Starting the application installation 20

Step 3. Reviewing the License Agreement 20

Step 4. Kaspersky Security Network Statement 20

Step 5. Installation 20

Step 6. Completing installation 21

Removing the application 21

Step 1. Entering the password to remove the application 21

Step 2. Saving data for future use 22

Step 3. Confirming application removal 22

Step 4. Removing the application. Completing removal 22

APPLICATION LICENSING 23

About the End User License Agreement 23

About the license 23

About the activation code 24

About the subscription 24

About data provision 25

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USER GUIDE

SOLVING TYPICAL TASKS 27

Activating the application 28

Acquiring and renewing a license 28

Managing application notifications 29

Assessing computer protection status and resolving security issues 30

Updating databases and application modules 31

Full scan of the computer for viruses 31

Scanning a file, folder, disk, or another object for viruses 32

Scanning the computer for vulnerabilities 33

Scanning critical areas of your computer for viruses 33

Scanning probably infected objects 33

Restoring an object deleted or disinfected by the application 34

Recovering the operating system after infection 35

Mail Anti-Virus Setup 36

Blocking unwanted email (spam) 37

Handling unknown applications 37

Checking application reputation 37

Control application activity on the computer and on the network 38

Using Trusted Applications mode 40

Protecting private data against theft 42

Virtual Keyboard 42

Protection of data input from the computer keyboard 45

Safe Money Setup 46

Privacy Cleaner 47

Verifying website safety 49

Using Parental Control 50

Control computer usage 51

Control Internet usage 52

Control running of games and applications 54

Control messaging on social networks 55

Control contents of messages 55

Viewing the report on a user's activity 57

Using Gaming Profile for full-screen mode 57

Creating and using a Rescue Disk 57

Creating a Rescue Disk 58

Starting the computer from the Rescue Disk 60

Password-protecting access to Kaspersky Internet Security 60

Pausing and resuming computer protection 61

Restoring the default application settings 61

Viewing the application report 64

Using Kaspersky Gadget 64

Participating in Kaspersky Security Network (KSN 65

Enabling and disabling participation in Kaspersky Security Network 66

Checking the connection to Kaspersky Security Network 66

Participating in Protect a Friend program 67

Logging in to your profile in the Protect a Friend program 67

How to share a link to Kaspersky Internet Security with friends 68

Exchanging points for a bonus activation code 69

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TABLE CONTENTS

OF

CONTACTING TECHNICAL SUPPORT 71

How to get technical support 71

Technical support by phone 71

Obtaining technical support via My Kaspersky Account 71

Using trace files and AVZ scripts 72

Creating a system state report 73

Sending data files 73

AVZ script execution 74

GLOSSARY 75

KASPERSKY LAB ZAO 81

INFORMATION ABOUT THIRD-PARTY CODE 82

TRADEMARK NOTICES 82

INDEX 83

5

ABOUT THIS GUIDE

This document is the User Guide for Kaspersky Internet Security.

For proper use of Kaspersky Internet Security, you should be acq uainted with the interface of the operating system that

you use, handle the main techniques specific for that system, know how to work with email and the Internet.

This Guide is intended to do the following:

Help you install, activate, and use Kaspersky Internet Security.

Ensure a quick search of information on application-related issues.

Describe additional sources of information about the application and ways of receiving technical support.

IN THIS SECTION

In this Guide 6

Document conventions 7

IN THIS GUIDE

This document contains the following sections.

Sources of information about the application

This section describes sources of information about the appl ication and lists websites that you can use to discuss the

application's operation.

Kaspersky Internet Security

This section describes the application's features and provides brief information about the application's functions and

components. You will learn what items are included in the distribution kit, and what services are available for registered

users of the application. This section provides information about software and hardware requirements that a computer

should meet to allow a user to install the application on it.

Installing and removing the application

This section contains step-by-step instructions for application installation and removal.

Application licensing

This section provides information about general terms related to the application activation. Read this section to learn

more about the purpose of the End User License Agreement, ways of activating the application, and the license renewal.

Solving typical tasks

This section contains step-by-step instructions for performing typical user tasks that the application provides.

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ABOUT GUIDE

THIS

Contacting Technical Support

This section provides information about how to contact Technical Support at Kaspersky Lab.

Glossary

This section contains a list of terms mentioned in the document and their respective defini tions.

Kaspersky Lab ZAO

This section provides information about Kaspersky Lab.

Information about third-party code

This section provides information about the third-party code used in the application.

T rademark notices

This section lists trademarks of third-party manufacturers that were used in the document.

Index

This section allows you to quickly find required information within the document.

DOCUMENT CONVENTIONS

The document text is accompanied by semantic elements to which we recommend paying particular attention: warnings,

hints, and examples.

Document conventions are used to highlight semantic elements. The following table shows document conventions and

examples of their use.

Table 1. Document conventions

SAMPLE TEXT DESCRIPTION OF DOCUMENT CONVENTION

Warnings are highlighted in red and boxed.

Note that...

Warnings provide information about possible unwanted actions that may lead to

data loss, failures in equipment operation or operating system problems.

Notes are boxed.

We recommended that you use...

Notes may contain useful hints, recommendations, specific values for settings, or

important special cases in operation of the application.

Examples are given on a yellow background under the heading "Example".

Example:

...

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USER GUIDE

SAMPLE TEXT DESCRIPTION OF DOCUMENT CONVENTION

Update m eans... The following semantic elements are italicized in the text:

New terms

The Databases are out of date event

occurs.

Names of application statuses and events

Press ENTER. Names of keyboard keys appear in bold and are capitalized.

Press ALT+F4. Names of keys that are connected by a + (plus) sign indicate the use of a key

combination. Those keys must be pressed simultaneously.

Click the Enable button. Names of application interface elements, such as entry fields, menu items, and

buttons, are set off in bold.

Introductory phrases of instructions are italicized and are accompanied by the

To configure a task schedule:

arrow sign.

In the command line, type help. The following types of text content are set off with a special font:

Text in the command line

The following message then appears:

Specify the date in dd:mm:yy format. Text of messages that the application displays on screen

Data that the user must enter.

<User name> Variables are enclosed in angle brackets. Instead of the variable, insert the

corresponding value, not including the angle brackets.

8

SOURCES OF INFORMATION ABOUT THE

APPLICATION

This section describes sources of information about the application and lists websites that you can use to discuss the

application's operation.

You can select the most suitable information source, depending on the level of importance and urgency of the issue.

IN THIS SECTION

Sources of information for independent research 9

Discussing Kaspersky Lab applications on the Forum 10

Contacting the Sales Department 10

Contacting Technical Writing and Localization Unit by email 10

SOURCES OF INFORMATION FOR INDEPENDENT RESEARCH

You can use the following sources of information to research on your own:

Application page on the Kaspersky Lab website

Application page on the Technical Support website (Knowledge Base)

Online help

Documentation

If you cannot find a solution for your issue, we recommend that you contact Kaspersky Lab Technical Support (see the

section "Technical support by phone" on page 71).

An Internet connection is required to use information sources on the Kaspersky Lab website.

Application page on the Kaspersky Lab website

The Kaspersky Lab website features an individual page for each application.

On a page (http://www.kaspersky.com/kaspersky_internet_security), you can view general information about an

application and its functions and features.

The page contains a link to the eStore. There you can purchase or renew the application.

Application page on the Technical Support website (Knowledge Base)

Knowledge Base is a section on the Technical Support website that provides advice on using Kaspersky Lab applications.

The Knowledge Base consists of reference articles that are grouped by topic.

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USER GUIDE

On the page of the application in the Knowledge Base (http://support.kaspersky.com/kis2014), you can read articles that

provide useful information, recommendations, and answers to frequently asked questions on how to pur chase, install,

and use the application.

Articles may provide answers to questions that are out of scope of Kaspersky Internet Security, being related to other

Kaspersky Lab applications. They also may contain news from Technical Support.

Online help

The online help of the application comprises help files.

Context help provides information about each window of the application, listing and describing the corresponding settings

and a list of tasks.

Full help provides detailed information about managing computer protection, configuring the application and solving

typical user tasks.

Documentation

The application user guide provides information about how to install, activate, and configure the application, as well as

application operation data. The document also describes the application interface and provides ways of solving typical

user tasks while working with the application.

DISCUSSING KASPERSKY LAB APPLICATIONS ON THE

FORUM

If your question does not require an immediate answer, you can discuss it with Kas persky Lab experts and other users in

our forum (http://forum.kaspersky.com).

In this forum you can view existing topics, leave your comments, and create new discussion topics.

CONTACTING THE SALES DEPARTMENT

If you have any questions on how to select, purchase, or renew the application, you can contact our Sales Department

specialists in one of the following ways:

By calling our central office in Moscow by phone (http://www.kaspersky.com/contacts).

By sending a message with your question to acgibr@r.postjobfree.com.

Service is provided in Russian and in English.

CONTACTING TECHNICAL WRITING AND LOCALIZATION

UNIT BY EMAIL

To contact the Technical Writing and Localization Unit, send an email to acgibr@r.postjobfree.com. Please use

"Kaspersky Help Feedback: Kaspersky Internet Security" as the subject line in your message.

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KASPERSKY INTERNET SECURITY

This section describes the application's features and provides brief information about the application's functions and

components. You will learn what items are included in the distribution kit, and what services are available for registered

users of the application. This section provides information about software and hardware requirements that a computer

should meet to allow a user to install the application on it.

IN THIS SECTION

What's new 11

Distribution kit 12

Main functions and applications 12

Service for users 14

Hardware and software requirements 14

WHAT'S NEW

Kaspersky Internet Security provides the following new features:

To increase security of applications, Trusted Applications mode has been added. When Trusted Applications

mode is enabled, Kaspersky Internet Security automat ically detects secure applications and allows running

secure applications only.

The functionality of Safe Money has been improved. You can now select a web browser to open websites of

banks or payment systems. The list of popular websites for financial operations with automatic enabling of the

Safe Money mode has also been added.

The functionality of Parental Control has been improved: the option of setting up permissions to run games and

applications has been added. The preset templates of Parental Control settings that are appropriate to the age

of controlled users have been added.

It is now easier to set up Kaspersky Internet Security. Now only frequently used application settings are

available for setup.

The latest versions of popular web browsers are now supported: protection components (e.g., Kaspersky URL

Advisor, Safe Money) support Mozilla™ Firefox™ 16.x, 17.x, 18.x, and 19.x; Internet Explorer® 8, 9, and 10;

and Google Chrome™ 22.x, 23.x, 24.x, 25.x, and 26.x.

Protection against screen lockers has been added. You can unlock the screen using the specified key shortcut.

Protection against screen lockers detects and eliminates the threat.

Protection against phishing is now more efficient: Anti-Phishing functionality has been improved and updated.

Application performance has been improved and computer resource consumption has been optimized.

The mode of limited activity when the computer is idle has been added. Now, when the computer is idle,

Kaspersky Internet Security is less resource-intensive that allows saving power consumption while running on

battery power.

Less time is required to start the application.

Application GUI performance has been improved, and the response time to user actions has been reduced.

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USER GUIDE

Application reporting has been improved. Now reports are simpler and more obvious.

The option of participating in the Protect a Friend program has been added. You can now share a link to

Kaspersky Internet Security with friends and receive bonus activation codes.

DISTRIBUTION KIT

You can purchase the application in one of the following ways:

Boxed. Distributed via stores of our partners.

At the online store. Distributed at online stores of Kaspersky Lab (for example, http://www.kaspersky.com,

section Online store) or via partner companies.

If you purchase the boxed version of the application, the distribution kit contains the following items:

sealed envelope with the setup CD that contains application files and documentation files;

brief User Guide with an activation code;

License Agreement, which stipulates the terms on which you c an use the application.

The content of the distribution kit may differ depending on the region in which the application is distributed.

If you purchase Kaspersky Internet Security at an online store, you copy the application from the website of the store.

Information that is required for activating the application, including an activation code, will be sent to you by email after

your payment has been received.

For more details on ways of purchasing and the distribution kit, contact the Sales Department by s ending a message to

acgibr@r.postjobfree.com.

MAIN APPLICATION FEATURES

Kaspersky Internet Security provides comprehensive computer protection against known and new threats, network and

phishing attacks, spam, and other unwanted content. Different functions and protection components are available as part

of Kaspersky Internet Security to deliver comprehensive protection.

Computer Protection

Protection components are designed to protect the computer against known and new threats, network attacks, fraud, and

spam and other unsolicited information. Every type of threat is handled by an individual protection component (see the

description of components in this section). Components can be enabled or disabled independently of one another, and

their settings can be configured.

In addition to the constant protection provided by the security components, we recommend that you regularly scan your

computer for viruses. This is necessary in order to rule out the possibility of spreading malicious programs that have not

been discovered by protection components, for example, because of a low security level set, or for other reasons.

To keep Kaspersky Internet Security up to date, you need to update the databases and software modules used by the

application.

Some specific tasks that should be executed occasionally (such as removal of traces of a user's activities in the system)

are executed using advanced tools and wizards.

The following protection components stand guard over your computer in real time:

Described below is the logic of operation of protection components in the Kaspersky Internet Security mode

recommended by Kaspersky Lab specialists (that is, with default application settings).

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KASPERSKY INTER NET SECUR ITY

File Anti-Virus

File Anti-Virus prevents infection of the computer's file system. The component starts upon startup of the operating

system, continuously remains in the computer's RAM, and scans all files bei ng opened, saved, or launched on your

computer and all connected drives. Kaspersky Internet Security intercepts each attempt to access a file and scans

the file for known viruses. The file can only be processed further if the file is not infected or is suc cessfully treated by

the application. If a file cannot be disinfected for any reason, it will be deleted. A copy of the file will be moved to

Quarantine at that.

Mail Anti-Virus

Mail Anti-Virus scans incoming and outgoing email messages on your computer. T he email is available to the

addressee only if it does not contain dangerous objects.

Web Anti-Virus

Web Anti-Virus intercepts and blocks the execution of scripts on websites if they pose a threat. Web Anti -Virus also

monitors all web traffic and blocks access to dangerous websites.

IM Anti-Virus

IM Anti-Virus ensures the safe use of Internet pagers. The component protects information that comes to your

computer via IM protocols. IM Anti-Virus ensures safe operation of various applications for instant messa ging.

Application Control

Application Control logs actions performed by applications in the system, and manages applications' activities based

on which group the component assigns them to. A set of rules is specified for each group of applications. These

rules manage the applications' access to various operating system resources.

Firewall

The Firewall ensures the security of your work in local networks and on the Internet. The component filters all

network activities using rules of two types: rules for applications and packet rules.

Network Monitor

Network Monitor is designed for monitoring network activity in real time.

Network Attack Blocker

Network Attack Blocker loads at operating system startup and tracks incoming network traffic for activities

characteristic of network attacks. Once an attempt to attack your computer is detected, Kaspersky Internet Security

blocks any network activity of the attacking computer towards your computer.

Anti-Spam

Anti-Spam integrates into the mail client installed on your c omputer and scans all incoming email messages for

spam. All messages containing spam are marked with a special header. You can configure Anti -Spam to handle

spam messages in a particular way (for example, delete them automatically or move them to a special folder).

Anti-Phishing

Anti-Phishing allows checking URLs to find out if they are included in the list of phishing ones. This component is

built into Web Anti-Virus, Anti-Spam, and IM Anti-Virus.

Anti-Banner

Anti-Banner blocks ad banners on websites and in application interfaces.

Safe Money

Safe Money provides protection of confidential data when using online banking services and payment systems, and

prevents theft of assets when making online payments.

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USER GUIDE

Parental Control

Parental Control is designed to protect children and teenagers from threats related to computer and Internet usage.

Parental Control allows you to set flexible restrictions on access to web resources and applications for different users

depending on their age. Parental Control also allows vi ewing statistical reports on activities exerted by controlled users.

SERVICE FOR USERS

By acquiring a license for the application, you can benefit from the following services during the entire term of the license :

Database updates and access to new versions of the application

Consultations by phone and by email on issues that are related to installation, configuration, and use of the

application

Notifications about the release of new applications by Kaspersky Lab and of new viruses and virus outbreaks.

To use this service, subscribe to news delivery from Kaspersky Lab on the Technical Support website.

No consultations are provided on issues that are related to the functioning of operating systems or third -party

software and technologies.

HARDWARE AND SOFTWARE REQUIREMENTS

To ensure the functioning of Kaspersky Internet Security, your computer should meet the following requirements:

General requirements:

480 MB free disk space on the hard drive (including 380 MB on the system drive).

CD-/DVD-ROM (for installing from the installation CD)

Internet access (for the application activation and for updating databases and software modules)

Internet Explorer 8.0 or later.

Microsoft® Windows® Installer 3.0 or later.

Microsoft .NET Framework 4.

Requirements for Microsoft Windows XP Home Edition (Service Pack 3 or later), Microsoft Windows XP Professional

(Service Pack 3 or later), and Microsoft Windows XP Professional x64 Edition (Service Pack 2 or later):

Intel® Pentium® 800 MHz 32-bit (x86) / 64-bit (x64) processor or later (or a compatible equivalent).

512 MB free RAM.

Requirements for Microsoft Windows Vista® Home Basic (Service Pack 1 or later), Microsoft Windows Vista Home

Premium (Service Pack 1 or later), Microsoft Windows Vista Business (Service Pack 1 or later), Microsoft Windows Vista

Enterprise (Service Pack 1 or later), Microsoft Windows Vista Ultimate (Service Pack 1 or later), Microsoft Windows 7

Starter, Microsoft Windows 7 Home Basic, Microsoft Windows 7 Home Premium, Microsoft Windows 7 Professional,

Microsoft Windows 7 Ultimate, Microsoft Windows 8, Microsoft Windows 8 Pro, and Microsoft Windows 8 Enterprise:

Intel Pentium 1 GHz 32-bit (x86) / 64-bit (x64) processor or higher (or a compatible equivalent).

1 GB free RAM (for 32-bit operating systems); 2 GB free RAM (for 64-bit operating systems).

14

INSTALLING AND REMOVING THE

APPLICATION

This section contains step-by-step instructions for application installation and removal.

IN THIS SECTION

Standard installation procedure 15

Upgrading a previous version of the application 18

Removing the application 21

STANDARD INSTALLATION PROCEDURE

Kaspersky Internet Security will be installed on your computer in an interactive mode using the Setup Wizard.

The Wizard consists of a series of screens (steps) that you can navigate through by using the Back and Next buttons.

To close the Wizard after it completes its task, click the Finish button. To stop the Wizard's activity at any installation

step, close the Wizard window.

If the application is meant to protect more than one computer (with the maximum number of computers defined by the

terms of the End User License Agreement), it must be installed identically o n all computers.

To install Kaspersky Internet Security on your computer,

run the setup file (the file with an EXE extension) from the CD with the product.

To install Kaspersky Internet Security, you can also use a distribution package downloaded from the Internet. The Setup

Wizard displays a few additional installation steps for some of the localization languages at that.

IN THIS SECTION

Step 1. Finding a newer version of the application 16

Step 2. Starting the application installation 16

Step 3. Reviewing the License Agreement 16

Step 4. Kaspersky Security Network Statement 16

Step 5. Installation 17

Step 6. Completing installation 17

Step 7. Activating the application 17

Step 8. Registering a user 18

Step 9. Completing the activation 18

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USER GUIDE

STEP 1. FINDING A NEWER VERSION OF THE APPLICATION

Before setup, the Setup Wizard checks the update servers of Kaspersky Lab for a newer version of Kaspersky Internet

Security.

If the Setup Wizard does not detect any newer version of the application on the update servers, it starts installing the

current version.

If the Wizard detects a newer versi on of Kaspersky Internet Security on the update servers, it offers you to download and

install it to your computer. It is recommended that you install the new version of the application, because newer versions

include more enhancements that allow you to ensure more reliable protection of your computer. If you refuse to install

the new version, the Wizard starts installing the current version of the application. If you agree to install the new version

of the application, the Setup Wizard copies the setup fil es from the distribution package to your computer and starts

installing the new version. For further details on how to install the new version of the application refer to the relevant

documents.

STEP 2. STARTING THE APPLICATION INSTALLATION

At this step, the Setup Wizard offers you to install the application.

To proceed with the installation, click the Install button.

Depending on the installation type and the localization language, at this step the Wizard offers you to view the License

Agreement concluded between you and Kaspersky Lab, also offering you to participate in Kaspersky Security Network.

STEP 3. REVIEWING THE LICENSE AGREEMENT

This step of the Setup Wizard is displayed for some of the localization languages when installing Kaspersky Internet

Security from a distribution package downloaded from the Internet.

At this step, the Setup Wizard offers you to review the License Agreement concluded between you and Kaspersky Lab.

Read the License Agreement thoroughly and, if you agree with all of its term s, click the Accept button. The installation

will then continue.

If the License Agreement is not accepted, the application will not be installed.

STEP 4. KASPERSKY SECURITY NETWORK STATEMENT

At this step, the Setup Wizard invites you to participate in Kaspersky Security Network. Participation in the program

involves sending information about new threats detected on

Contact this candidate