Ryan Beal

acgi77@r.postjobfree.com

SKILLS

PC/Windows Troubleshooting Windows Server Administration

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Networking Cisco IOS

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Unix/Linux Customer Service

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Ability to multitask Strong communication skills

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Precise documentation skills Excellent troubleshooting skills

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Hardware VOIP

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Installation/Troubleshooting Active Directory

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POS Systems Mac Command lines

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Anti-Virus Macros Automation

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DNS Service Now and Remedy

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EXPERIENCE

TE connectivity www.TE.com Menlo Park, CA 6/2013 -

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Present

IT Support Desk Coordinator

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Responsible for 1st and 2nd Tier HD Calls within a 24x7 enterprise environment

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Remote technical support for computer, network and mobile (iPhone, iPad and blackberry ) device

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problems and requests.

Handle operating system and remote connection problems in a networked PC and Mac

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environment, and provide basic application support for over 50,000 users globally for Microsoft

office (2007, 2010 and Office 365)

Responsible for answering customer phone calls and chat requests tickets from the queue of

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tickets submitted via web and email resolving users issues immediately.

Regularly selecting and resolving tickets from the queue of tickets which are submitted via web

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and email.

Thoroughly document all issues in the remedy ticketing system, and promptly reassigning

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complex problems and requests that require senior-level or on-site support to respective technical

or local support teams

We use SCCM extensively to push out patch upgrades, a customized Windows Remote assistance, Live

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Meeting and MS Lync IM for sharing on the desktop, Aventail or Anyconnect for VPN and Remedy for

all ticketing (highly customized).

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Gymboree Corporation-San Francisco, CA 9/2012 – 6/2013

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IT Systems Helpdesk Coordinator

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Help Desk for 1442 retail locations

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Manage Computer/Registers and PC Macintosh workstations

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Cisco VOIP Phone system

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Cisco LAN routers and switches

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Wireless network support

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Network conversions new store setup

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Maintain Linux database server (FreeDSB)

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Backup and disaster recovery

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Trend Micro Anti-Virus

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Set up and maintain Cisco VOIP phone system

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VPN

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Support all phones, printers, scanners, pos systems remotely

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Website administration and security (Apache)

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Shipping/Receiving for replacement devices as needed

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Train staff on new equipment and procedures

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Windows XP, Windows Vista, Windows 7, Macintosh OSX

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Develop and enforce policies and practices

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Maintain IT inventory and budget with cost center

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Purchase new products and maintain relationships with vendors

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Find and utilize new technology for our conferences

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• Safeway Headquarters- Pleasanton, CA 1/2010 - 9/2012

• Helpdesk Manager

Help Desk for a company with over 500 trading partners

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Remote help desk assistance (LogMeIn)

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LAN and Wireless Network support

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Set up and maintain workstations and peripherals

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Perform backups and restorations with Acronis Archive software

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Data recovery

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Technical writing

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Lead classes for increased production thru macros and automation

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Trend Micro Anti-Virus

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Cisco Network maintenance

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VPN

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Telephone and data cabling and maintenance

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Panasonic Telephone system installation

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Windows XP, Windows Vista, Windows 7, Macintosh OSX

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• Longs Drug Stores Headquarters- Walnut Creek, CA 02/2008-1/2010

Information Technology Manager

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Move data from desktop computers to laptops

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Set up docking stations and peripherals for new systems

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POS Systems

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Remedy User

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MS Office Suite

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Email and Browsers

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Calls from pharmacists for Auto fill system support

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Perform user training

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Hard drive encryption

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• Maximum Security Telemarketing- Sacramento, CA 06/2007 -

02/2008

Prospecting cold calling

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Top sales person with completed installs without cancelations 98%

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Excellent phone skills

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• Realty World- San Jose, CA 06/2006 - 06/2007

• Sales, Property Managing

Real estate Lease to Own contracts

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Helped over 20 families into first time home buying

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Property Managing

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• Walsh Alarm Company- Walnut Creek, CA 06/2005 -

08/2008

• CAD Drafter

Provide CAD drafts for the corporate security installers and blueprints

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Install and maintain CCTV, Card Access Control network for corporate customers

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Provide tech support for customers

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COURSEWORK

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Networking Fundamentals - N+ Certification

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Networking protocols, standards, concepts, and terminology

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Including: Ethernet, ARP, ICMP, IP addressing, subnetting, switches,

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hubs, routers, TCP, UDP, OSI Model and other standards and protocols.

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Routing Technologies and Theory

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Routing technology, routing theory and router configuration

Including: static routes, distance vector and link state routing theory,

routing loop issues, VLSM, CIDR, and routing protocols such as RIPv1,

RIPv2, EIGRP and Single Area OSPF.

Unix/Linux

Provided a technical overview of the UNIX/Linux operating system,

including: hands-on experience with commands, files, and tools. Topics

included basic UNIX/Linux commands, files and directories, text editing,

electronic mail, pipes and filters, X Windows, shell environments and scripting.

Operating Systems - A+ Certification

A overview of computer operating systems such as Unix/Linux, Microsoft Windows Operating

Systems, and DOS. Topics included: operating system theory, system requirements, file system

management, network system integration, security, regular maintenance procedures, and an

introduction to emergent technologies, their language and features, through hands-on labs.

Computer Hardware – MCSE Training

Covered installing, maintaining, and upgrading PC-type microcomputer systems. Presented the

underlying technology and methodology for performing these operations. Introduced networking, PC

hardware and software installation, maintenance, safety, troubleshooting, and provided an in-depth

exposure to personal computer hardware and desktop operating systems.

Windows Server Administration

Configure and administer the Microsoft Windows Server operating system. Building on the features of

the client operating system, this course added the configuration and administration of the following

services: Standalone file sharing, distributed file system, Active Directory and Group Policy. Learned

how to join a standalone server to a domain and how to promote a member server to a domain

controller. Work in both peer-to-peer and domain networked environments. Developed

troubleshooting and problem solving skills required of system administrators.

Windows Client Administration

Configure and administer the Microsoft Windows client operating system. Included using

administrative tools to create user and group accounts, configure local policy, access shared

resources on a network as well as how to manage disk space, user profiles, printers and hardware

devices

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EDUCATION

Atlas University of Phoenix, 1998

• BA – Computer Science and Technology

• Coursework in Computer Networking and Systems Administration A+/N+ and MCSE

Academy of Arts – San Francisco, CA 1996

• Certificate of Completion Computer Arts, Photography

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