DWIGHT D WILLIAMS

**** ***** **., *********, ***** 75134 H: 972-***-**** acgi5x@r.postjobfree.com

Objective:

Seeking a technical and challenging position where I can continue learning new technology while applying current

knowledge and expertise, coupled with an eagerness to utilize my positive attributes while continuing to grow within a

computerized environment.

Summary of Technical Qualifications

CICSO Internetwork Troubleshooting CISCO Internetwork Solutions

Designing CISCO Internetwork Solutions Building CISCO Remote Access Networks

Microsoft Windows Server 2008, 2012 Microsoft Windows Directory Services

Microsoft Office 2007, 2010, 2013 Windows 7, 8, 8.1, XP Enterprise

UNIX Operating Systems MAC OS Lion X OS X

C/C++ Programming VISIO Pro 2003, 2007, 2010

Wireless Networking Cisco Routers and Switches

Cisco Call Manager TCP/IP IPV4

Professional Experience

Maintenance Technician and System Administrator 03/2010 to 10/2014

Evolution Health

Supported / maintained user accounts information including rights, security systems and security group access.

Administered and maintained integrity of the operating environment.

Performed system software upgrades including planning and scheduling, testing and coordination.

Performed workstation and server administration setup.

Maintained tape libraries and software and hardware inventories.

Performed data backups and recoveries.

Participated in change control meetings and performed change implementations and approvals

Documented and maintained asset inventories.

Maintained and produced required reports from Technology Service Request process.

Field Information Services Representative

Provided overall system support as required for proper system operation.

Coordinated and scheduled vendor support, maintenance and repairs.

Assisted with procurement process in areas of requisition tracking, receiving, shipping and installation.

Managed and executed various size projects involving multiple agencies and levels of users.

Defined project objectives.

Created schedules and oversaw quality control throughout projects.

Delivered project according to plan and managed resources.

Managed team and third-party contractors.

Identified, assess and minimize project risks until successful completion.

Managed relocation and consolidation of remote sites for southern region.

Scheduled vendors for installation of network equipment and services.

Determined requirements for remote sites, ordered services, phones, internet, and wireless network access.

Performed analysis to determine required services as well as managed purchase orders for services and

equipment.

Supported the installation and maintenance of Video Wall and multimedia equipment.

Provided technical support for outages of unknown origin.

Worked with telephone carriers to test, install and maintain telephone lines and circuits.

Routed internal network from old circuit to new one for ISP cut over migration in NOC.

Areas of expertise include: strategic/tactical planning, budget management and vendor negotiations.

Support Analyst 07/2007 to 06/2009

Adecco Technical / JP Morgan Chase

Provided phone and desktop support to end users on the LAN/WAN by responding to end users phone calls,

emails, and voice mails for technical assistance.

Troubleshoot and resolve customer problems in Novell, Group Wise, Windows 2000, XP Pro, MS Office 2003,

2007, Outlook, AS 400, Mainframe, VPN, and various other software applications.

Performed hardware and software upgrades on Laptops, and on networked and stand alone workstation.

Supported various other LAN applications, hardware and voice equipment.

Technical Analyst II 04/2005 to 07/2007

First Horizon Home Loans

Provided phone and desktop support to end users on the LAN/WAN by responding to end users phone calls,

emails, and voice mails for technical assistance.

Troubleshoot and resolve customer problems in Novell, Group Wise, Windows 2000, XP Pro, MS Office 2003,

2007, Outlook, AS 400, Mainframe, VPN, and various other software applications.

Performed hardware and software upgrades on Laptops.

Supported various LAN applications, hardware and voice equipment.

Change Analyst II 07/1997 to 11/2004

Bank of America

Responded to Bank of America investment client's phone calls, emails, and voice mail.

Provide technical assistance for software, hardware systems issues and LAN/WAN connectivity problems.

Supported investment products which included Maxxess, IMP, Lotus Notes 4.5 and 5.0, LEAP, First Call,

CompuServe, Windows 3.11/NT/95, and Novel 3.12 and 4.1.

Requested user groups and accounts and provided LAN/WAN support end users.

Performed remote application deployment using batch files, Tivoli, and SMS.

Assisted programmers in writing and testing application program language and deployment packages.

Deployed application packages to test environment and tested to ensure they would operate as expected in the

production.

Administer NT 4.0 and NetWare 3.12 and 4.1 servers.

Review and approving change request for installation and upgrade hardware and software on the Bank of

America Wide Area Network.

Performed an evaluation of hardware and software components, which affect the delivery of services to the entire

user community.

Performed impact assessment by working with network engineers.

Verified router and switch configuration file were free of errors, by verifying the configuration of the Spanning

Tree, Frame Relay, OSPF, ACLs, EIGRP, IGRP, RIP, TCPIP and IPX/SPX protocols, and Access Control List

(ACL's).

Staged router and switch configuration files on TFTP staging sever.

Wrote macros to create weekly, and monthly, change implementation reports.

Chaired Sr Management weekly hardware and software meetings, to communicate and coordinate the installation,

removal, and upgrade of software applications, operating systems, and networking equipment which included

routers, switches, servers, and firewalls, between the implementing groups and Bank of America Lines of

Businesses, and clients.

Worked with Bank of America different Lines of Businesses (LOB's), change implementing groups and external

clients to write Service Level Agreement which included standards and procedures for technical functions, Lead

Times, Impact Assessments, Risk Analysis, installation, implementation, modification, monitoring, problem

determination, and resolution of vendor-supplied software and/or hardware; development of internal hardware and

software systems.

Desktop Technician II 03/1995 to 07/1997

Comsys Technical Services / Northup Grumman

Provided desktop and LAN/WAN support to end users Installed, troubleshot, and configured networked and stand

alone workstations and Laptops.

Configured IP addresses for DNS, Gateway, and WINS servers, Added users to the Domain, created NTFS

partitions and add users to Local and Global groups, and assigned Group rights and policies.

Assisted project manager to track Northrop Grumman's Common Desktop Initiative (CDI) with the use of

Microsoft Project and Access database to track project progress to completion.

Installed Windows 95, Microsoft Office 95, Netscape, CC Mail, Outlook, Group Wise and ABC Graphics.

Other duties included ordering network drops, ordering and administering e-mail and LAN accounts on the

network, assigning IP addresses, converting files trouble shooting, Install and configure network cards.

Education

Associates Degree: Certificate Computer Programmer Business Software Developer

Richland College Dallas, Texas

Certificate: Cisco Certified Network Associate

EL Centro College Dallas, Texas

Contact this candidate