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Customer Service Manager

Location:
San Francisco, CA
Posted:
October 28, 2014

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Resume:

( 613-***-****

** ******* *****

. acgi3o@r.postjobfree.com

Stittsville, ON K2S 1E5

SUMMARY

. Honours Bachelor of Science Degree with Specialization in Biology

. Self-motivated individual with lab, field, and office experience

. Significant experience with analyzing and interpreting biological data

. Significant customer service experience and strong interpersonal skills

PROFESSIONAL EXPERIENCE

ENVIROMENT CANADA: Canadian Wildlife Service

December 2013-May 2014

Biologist-BI2 (casual)

Responsibilities and Accomplishments:

. Used a structured database software to record and manage wildlife data

which will be used in the 2015 report of "Wild Species: General Status

of Species in Canada".

. Analyzed distribution, abundance, and habitat information for different

Canadian species

. Worked with different experts to determine the conservation status

ranks

. Verified proper taxonomy of each species using a published list of

species in Canada

. Partnered with the Canadian National Collection of Insects Arachnids

and Nematodes to provide the most current list of wildlife species in

Canada

. Consulted a collection database to record species locality information

from each province

. Explained and demonstrated use of the NatureServe Rank Calculator to

colleagues and managers who were new to the program

. Participated in a weekly meeting with the Species at Risk Act working

group to participate and consult for all current projects in listing,

COSEWIC assessments and permitting.

. Compiled lists of all exotic species for a wide variety of taxonomic

groups at the national level based on published research

ENVIROMENT CANADA: Canadian Wildlife Service

January 2013-April 2013

Biologist-BI2 (casual)

Responsibilities and accomplishments:

. In charge of databasing the Coleoptera specimens at the Canadian

National Collection of Insects

. Recorded locality and collection data for each specimen in the

collection

. Created a structured database that was used to manage and record the

specimen data

. Assigned database collection codes to link specimens to the online data

. All work was contributed to report on the general status of species in

Canada

. Confirmed proper species identification by literature based research

CANADIAN MUSEUM OF NATURE

April 2009 - Present

Research Assistant

Responsibilities and accomplishments:

. Learned proper mounting and preparation techniques for beetles and

other invertebrates

. Learned proper specimen handling and manipulation

. Responsible for labelling and organizing the different collections

. Barcoding specimens for database tracking

. Database entry and organization

. Sorting leaf litter samples into major taxonomic groups

. Rough sorting of specimens to the genus level

. Preparing and handling different specimen samples within the

collection

. Dissection and examination of specimens

EVERGREEN STATE COLLEGE

May-June 2010

Field Crew Member

Responsibilities and accomplishments:

. Learned various techniques of arthropod capture including: sifting

leaf litter, baiting traps, flight intercept traps, malaise traps, and

black light.

. Responsible for sorting samples of leaf litter and removing the

contained arthropods

. Learned proper specimen handling techniques, as well as proper

preservation techniques

. Assisted with organization and planning of all daily survey efforts

within the group including area selection, technique, number of

samples and how the data would be recorded.

. Experience interacting and helping struggling communities

. Educating local schools about the study of entomology

THE SHORE CLUB

September 2010-Present

Lounge Server

Responsibilities and accomplishments:

. Serving food and beverages while providing a relaxing and comfortable

atmosphere

. Closing the restaurant facilities and ensuring all equipment has been

turned off.

. Knowledge of food and wines.

. Professional serving etiquette.

. Mix and serve alcoholic beverages

. Excellent communication skills

. Provide advice for food and wine pairings upon request

ISSACC'S 6400

January 2007 - 2009

Server/Shift Manager

Responsibilities and accomplishments:

. Cash balancing and management

. Basic bartending skills

. Assisting with organization of conferences and banquets

. Closing the restaurant facilities and ensuring all equipment has been

turned off.

. Oversee other staff members to ensure all duties are completed and

proper service has been delivered

EDUCATION

2009 Honours Bachelor of Science with specialization in

Biology, University of Ottawa

2005 Holy Trinity Catholic Highschool (including 5 years in the French

immersion program)

SKILLS / INTERESTS

Computer skills including Word, Excel, PowerPoint and Outlook

Recreational activities such as ballet, snowboarding, hiking, swimming

Nature and the outdoors

Reading

Traveling

Wine and food

References available upon request



Contact this candidate