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Customer Service Manager

Location:
Clearwater, FL
Posted:
October 28, 2014

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Resume:

John S. Klimczak, Jr.

***** ********, **** *

Midlothian, IL 60445

Cell 312-***-****

Email: acgi3g@r.postjobfree.com

Objective: To find a position with a stable working environment, which will utilize my skills

and experience, and allow me to develop additional proficiencies in a safe and secure

environment.

June 2014 to Current

Bremen School District 228 Oak Forest High School

Custodial and yard Maintenance.

Duties include all up keep and maintenance of yard and interior hallways as designated by the

Chief.

Direct Manager – Jean Burke – Maintenance/custodial Chief

July 2014 to Current

Midlothian Park District

Direct Manager – Jerry Gillis

Duties include all repair of any doors, electrical and plumbing and yard and park maintenance as

directed by Superintendent of the park district.

December 2011 to May 2014

CFS Installations

3021 W Harrison St.

Chicago, IL 60612

Title: Sales Associate

Manager: Jim Strivers

Duties: To find new clients and offer our installation services along with other goods and

services. Including tracking all new and old clients and ensuring all their needs were met. Work

directly with carpenters to assure a proper and time installation was performed.

Accomplishments:

• I was awarded a contract to provide GWS project management services for 14 schools

along with the contract to board up 10 of the larger schools for CPS.

• Managed two project managers’ four junior project managers and a labor force from 5 to

60 men per day while relocating all school supplies from their closing schools to their

final destination.

• Successful relocation of all teaching materials to their new home location from the 14

schools and clean out of the trash from the origin schools.

• Removal of all trash and equipment from 14 of the schools that were assigned to my

group.

• Worked in extreme Weather to make safe and board up all schools that CPS deemed at

risk for potential Break in with in a six week time frame within budget and on time. All

buildings associated with the boardups where at minimum 2 stories

June 2011 to December 2011

Joyce Brothers

1419 Janice.

Melrose Park, IL

Title: Senior Dispatcher

Manager/Owner: Mike Mudd

Duties: Work with all sales personnel to assure clients orders were executed on time and within

the budgeted costs associated with each sales order.

• Business was closed due to lack of incoming work and closed within six months after

being hired.

August 2006 to June 2011

Rightsize Facility Performance

5000 W Roosevelt Rd.

Chicago, IL 60644

Title: Sr. Project Manager/Facility Manager

Manager: Mark Awtry

Duties: Managing projects from start to final completion. Providing an all-inclusive solution for

our clients. Including: Estimation of jobs, tracking all labor and material costs, purchasing of all

materials, day to day onsite and office management for that location. Data entry and control of

project record keeping. Handled customer service and communication with general contractors.

I also maintained 4 facilities which included two residential units and two warehouse consisting

of a total of 250,000 sf. for Rightsize which included updating their LAN and electrical closets

and maintenance of all grounds and offices.

August 2001 to August 2006

Palos Electric Company, Inc

3620 W. 138th Street

Crestwood, Illinois 60445

Title: Project Manager

Manager: Brian Crehan

Duties: Managing projects from start to final completion.

Including: Estimation of jobs, tracking all labor and material costs, purchasing of all materials,

day to day onsite and office management for that location. Data entry and control of project

record keeping. Handled customer service and communication with general contractors.

May 1996 to August 2001

Bank One (formerly First Chicago NBD and now currently Chase Bank)

One Chase Plaze

Chicago, Illinois 60670

Title: Small Projects Manager

Manager: Christy Sahler

Duties: Manage a staff of 20 drivers and installers/carpenters for the distribution and relocation,

installation of furniture and equipment for Bank One’s twenty Chicago and Downtown locations.

• Participated in the project budgeting

• Tracking of labor

• Relocation and disposition of personnel from site to site

• Coordination of all furniture and equipment vendors with regard to their products and

services.

• Coordinated all furniture contractors for installation scheduling and timelines.

• Coordinated with warehouse management with regard to receiving product.

• Working with on-site project managers at various Bank One locations.

• Development and implementation of all job tracking (including: labor, materials,

timeline and final completion of project.

• Responsible for job walk-through upon completion of each project.

Accomplishments:

• Picked as team member to participate in the fact finding and analysis of the bank’s SAP

conversion project to its successful implementation.

• Relocation/consolidation/installation of furniture for 1200 people and associated

equipment and materials at the 1 North Dearborn building. All coordination of furniture

disposal/sale. Coordination of Vendors for the delivery and installation of workstations.

o Accomplished in a 6-month period, as scheduled on time and on budget.

• Relocation/consolidation of 600 people and associated furniture, equipment and materials

at the 55 West Monroe building. All coordination of furniture disposal/sale.

Coordination of Vendors for the delivery and installation of workstation.

o Accomplished in a 3-month period, as scheduled on time and on budget.

• Relocation/consolidation of 1800 people and associated furniture, equipment and

materials at the 300 South Riverside building. All coordination of furniture disposal/sale.

Coordination of Vendors for the delivery and installation of workstation.

o Accomplished in a 12-month period, as scheduled on time and on budget.

• Successful Union Labor Conflict Resolution -- Initiated and was primary bank

advocate with attorneys for a positive arbitration/resolution to a labor dispute between

Bank’s in-house bank installers and the carpenters union in Chicago.

January 1987 to May 1996

First National Bank of Chicago/First Chicago/NBD

One First National Plaza

Chicago, Illinois 60670

Title: Foreman

Manager: Alan Triplett

Duties: Management of nine drivers and contracted furniture installers. Coordination and

execution of day to day distribution and installation of furniture and relocation of personnel

during department and/or building moves inter-company. Complete development and

implementation of all jobs tracking and reporting with regard to labor hours. Involved in the

project budgeting. Directly assisted and managed at site of projects till completion.

Accomplishments:

• Worked with manager on a study of outsourcing warehouse services. Obtained and

compiled all information from various vendors to determine which could take over all or

parts of the warehouse operation and at what cost.

o Additionally, worked directly with NBD’s accounting department to obtain the

actual current costs of the daily operation of the bank’s warehouse for comparison

and analysis.

• Consistently stayed within or under budget for the entire 9 year period.

• Letter of Recognition received for my work, long-hours and dedication as well as the

successful completion of a project on-time and under budget. (Project coordination of the

3-month project of decommissioning of unused materials and furniture, relocation of the

warehouse furniture and records (consisting of 350,000 sq.ft.) from 451 West Ontario to

4800 West Cicero.

January 1985 to January 1987

First National Bank of Chicago

One First National Plaza

Chicago, Illinois 60670

Title: Warehouseman

Manager: Alan Triplett

Duties: Receiving, delivery and installation of furniture and equipment.

Accomplishments:

In-housing and control of all sensitive waste (all materials from processing areas of the bank

including Teller lines, ATM balancing, Mail units) from 60 branches in the greater Chicago land

area and suburbs. I set up a process utilizing a manual labeling and tracking of product, which

would allow the bank to categorize, store and access this product for a period of 3 weeks to

ensure the ability to recover items if necessary, or, if not accessed, destruction of the sensitive

material at the end of that 3 week period.

September 1980 to January 1985

First National Bank of Chicago

One First National Plaza

Chicago, Illinois 60670

Title: Stockroom Attendant

Manager: Jerry Cottler

Duties: Storage and distribution of materials used by all trades and custodial staff for the

maintenance of One First National Plaza. Daily ordering of all materials to be replaced into

inventory.

Responsible for quarterly inventory cycles and one annual inventory.

Accomplishments:

Set up inventory database using dbase/DOS for the tracking and control of all products in

stockroom.

Also worked at the following

1976-1977 summers – Clark Refinery Custodial and yard Maintenance

1977-1980 Browns Chicken Bridgeview, Hometown, Chicago Ridge and Midlothian.

Manager.

Management Skills: Invoicing, billing, A/R, A/P, employee management, record-keeping,

customer service, vendor management, budgets, purchasing, job costing/estimating.

Software Proficiencies and Certification: Microsoft Word, Excel and PowerPoint, Access,

Contractors QuickBooks, SAP and AS400.

Warehouse Skills: Operation/Certified on Forklift (Sit-down), Operation/Certified on Electric

Pallet Jack,

Industrial Skills: Furniture Installation/carpentry/Residential electrical (construction and

installation of modular office furniture)

Building Experience: Concrete work, carpentry, garage building, residential electrical wiring,

plumbing, painting, roofing, remodeling and room additions.

Ornamental Horticulture – Sauk Area Training Center (1977 High School) Greenhouse

operations and ground maintenance

Certification: OSHA Forklift and Electric Pallet Jack Certification.; Blueprint Reading; Basics

of Writing, Basics of Bar-coding (Key Seminars)

Penn Foster: Currently enrolled Penn Foster working toward obtaining my Electrical

Certification.

REFERENCES

Brian Crehan, Superintendant 312-***-****

Palos Electric

Sam Salamone, VP Operations 847-***-****

Triangle Decorating

Mike Mudd, Sr. Sales Manager 708-***-****

Global Work Place Solutions



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