Chris Conley

acgi2t@r.postjobfree.com

832-***-****

Education Yokota High School– Yokota Air Base, Japan

UMUC ASIA (Computer Science)– Yokota Air Base, Japan

ADSL/VDSL Systems- Yokota Air Base, Japan

Hardware

1 Cisco Switches, Cisco, Dlink, Apple, and Belkin Wireless LAN

Controllers, Cisco Wireless Access Points, Ethernet Switches, Allied

Ethernet Modems, Dell Desktops/Laptops, Lexmark Printers, HP

Desktops/Laptops, Fiber, CAT5, CAT 5e, CAT6, CAT3, JK wire, RG11,6,59,

HP Printers Satellite Clinometer, Signal Level Meter, Cable toners,

Polarity Testers

1

Software Network Management Systems, NEC Spherical, VoIP/PBX, Microsoft

2

Office 2003/2007/2010, Microsoft Windows 95/Vista/XP Windows 7,,

Outlook, Word, Excel, Power point, Remote Desktop, McAfee Antivirus,

AVG, MACC Ticket Systems

Professional Summary

3

4 5+ years of Desktop and Telephony support for the Department

of Defense for over 20,000 users

5 Consulting, system modifications, installation, designing and

troubleshooting

6 Provided capacity planning, architecture planning, installation

and configuration of Windows workstations and phone environments

7 Provided support to mission critical applications for over

160,000 user’s nation wide

10+ years of providing direct customer service to a wide verity of customers.

8

Professional Experience

9

8/2013 – 5/2014 Cici’s Pizza – Las Vegas, Nevada

ASSISTANT MANAGER

• Managed Daily operations of a restaurant environment

• Ensured compliance with company standards in all areas of the operation

• Managed a staff of 18+ employees

• Conducted in house inventory on a weekly basis

• Documented and scheduled order of product weekly

• Financial accountability, ensuring that the highest quality products and services

• Ensures OSHA, local health and safety codes, company safety and security policy are

met.

• Controls profit & loss, by following cash control/security procedures

• Recruited, interviewed, and hired team members, conducted performance appraisals,

took discipline action, motivates and trains

• Ensured food quality and 100% customer satisfaction

11/2012 – 8/2013 Purcell Tire– Tucson, Arizona

ASSISTANT MANAGER

• Manage all facets of sales, budget and personnel responsibility

• Ascertain automotive problems & services by listening to customer's description of

symptoms, clarifying descriptions of problems and following up with customers in a

timely manner

• Built repeat business and customer loyalty

• Developed estimate by costing materials, supplies & labor, calculating customer's

payment

• Prepared and input repair orders (RO) by describing symptoms, problems and causes

discovered, as well as repairs and services required

• Responsibly for preparing daily sales reports to headquarters

11/2011 – 10/2012 Dish Network By AEI, Traverse City, MI

SATELLITE TECHNICIAN

• Coordinated and executed planning and installation of satellite systems

• Evaluated location, line of sight and wiring diagrams

• Established satellite system by installing dish and receivers, running and pulling RG6

coaxial cable.

• Programmed and calibrated equipment adhering to codes, regulations, and company

standards

• Verified system by testing equipment and connections; identifying and correcting

problems

• Activated the customer's service and incorporate customers' existing equipment.

6/2005 – 11/2010 Allied Telesis Capitol Corp. – Yokota Air Base, Japan

LEAD FIELD TECHNICIAN

• Supported IT Operations over Secure,Non-Secure, Residential and Commerical Networks

• Supported 12,000+ workstations

• Managed IT Operations for Business and Residential Customers for Allied Telesis.

• Supported and Used Mid Atlantic Ticketing systems

• Managed/Supported Data Operations using NMS

• Designed a Method of Procedures (MOP) book for Both the NMS data system and the NEC

spherical system for current and new employees. (Still used today)

• Installed and configured Desktops/Laptops/ Routers/ Modems

• Installed and configured Printers

• Managed 600 pair underground cable splices.

• Managed mile long manhole cable pulls COAX/PHONE/FIBER.

• Redesigned an antique PHONE infrastructure installed throughout the base, creating new

Access Points adding Bourne Splitters/ lighting resisters/ UPS systems/ new servers and

increased service for over 12,000+ users on a daily basis

• Troubleshoot Connectivity Issues with Desktops/Laptops/Routers/Modems

• Installed and maintained 43 NODE locations across a vast area.

• Installed and maintained Fiber Optics

• Knowledge Rebuilding/Troubleshooting HP, Dell, Lenovo Desktops/Laptops

• Assisted customers with configuration of various email clients to connect to POP, SMTP,

and IMAP email systems

• Supported customers with operating system and browsing issues while connected and

trying to use internet

• Provided 24/7 on call service to all residential and commercial users.

• Assisted customers with SPAM problems and abusive users from other networks in chat

or other mediums

• Advised customers how to utilize the internet

.

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