V ERON ICA W I L L IA MS

***** ********* ** #***, *** Antonio, TX 78216 210-***-**** acgi1t@r.postjobfree.com

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction

and contribute to company success.

Core Strengths

• Active listening skills Telecommunication skills

• Top sales performer Opening/closing procedures

• Adaptive team player Energetic work attitude

• Courteous demeanor Top sales performer

• Customer service expert Adaptive team player

Accomplishments

Constantly recognized for being a top performer, mentor to new t rainees once they have

g raduated to production, customer care knowledge and skills handling data entry tasks.

Work Experience

Mar r iott Global Reservations Sales & Customer Service 10/2012-

3/2014

Hollywood Park, TX

Carenet Healthcare Services Engagement Specialist 08/2012-

10/2012

San Antonio, TX

United Parcel Service Customer Service Representative 06/2001-

102003

San Antonio, TX

Educational Background

Certification: Medical Billing & Coding 2010 Honor

G raduate

Halmark College San Antonio, TX

H igh School Diploma: General Studies 1984

Healy Mu rphy San Antonio,

TX

Personal & P rofessional References Available Upon Request

VERON ICA W I L L IA MS

12324 Starcrest Dr #404, San Antonio, TX 78216 210-***-**** acgi1t@r.postjobfree.com

Personal & P rofessional References

Cynthia Weathersby 210-***-****

Member Services Team Manager

Carenet Healthcare Services

Amanda Meredith 210-***-****

Account Executive

Clear Chanel Radio

Linda Sotello 210-***-****

Call Center Manager

Mar r iott Global Reservations

Shanika Brown 210-***-****

Friend

LaMonica Dixon 210-***-****

Friend

L aRita Brown 210-***-****

Friend

Contact this candidate