Colin R. Broenner

***P Copperline Drive

Chapel H ill, NC 27516

919-***-****

acgi1n@r.postjobfree.com

http://www.linkedin.com/pub/colin-broenner/75/b58/243/

H ighlights:

• Mac OS, Windows 8 and below

• MS Office Suite

• QuickBooks Desktop and Online

• A+ Certification

• Accounting Software

• Bookkeeping and Payroll

• Customer Service Specialist

Experience:

Customer Service proficiency

• Assisting our customers, both internal and external, with functional and

technical product support of the WebAssign application.

• Able to handle call volume and online issues or orders.

• Record customer interactions in ticketing database.

• Respond to customer inqui ries and resolve problems via phone, email, and

web chat.

Bookkeeper

• Revenue and Billing data being compiled and compared for accounting

analysis.

• Creating customer spreadsheets by payment method type through use of

p ivot tables in excel formulas.

• Reconciled bank accounts and credit card accounts.

• Prepared Accounts Receivable deposits to go to the bank and posted in

QuickBooks.

• Received Accounts Payable bills in the mail, entered the bills, and paid bills

according to due dates.

Help Desk

• Checking customer agreements for proper signature and scanning into the

database for archive purposes.

• Used Microsoft Exchange, Communicator, and Outlook to broaden any

additional information for essential collaboration with my co-workers.

• Responsible and accountable for providing phone and fi rst level technical

support to internal and external users regarding all computer systems,

network devices, telephone systems, operational software application.

M anagement

• Trained as a manager over multiple personnel in all branches of the military.

Chronological

C ustomer Service Specialist I I A ugust

2014 – Present WebAssign – Raleigh, NC

Accounting Assistant/Contractor M ay 2014-

August 2014

Contactology – Durham, NC

Customer Service Associate J une 2011 –

November 2013

Sports Endeavors – H illsborough, NC

I ndependent Contractor/Bookkeeping/Data Ent ry J uly 2009 –

September 2009

Corghi USA – Hamil ton, OH

Help Desk Agent October 2008 – August

2009 Axcess Financial – Cincinnati, OH

Help Desk Agent A ugust 2008 – October

2008

Siemens IT Solutions – Mason, OH

Electronic I n telligence Analyst and Reporter September 2003 -

September 2007

U ni ted States Navy – Honolulu, H I

E ducation:

• DeVry University 2013-14: Bachelor of Science in Accounting

• DeVry University Online 2005-06: Bachelor of Science in Technical Management

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