STEVEN BROWN . ** PAMRAPO AVE. JERSEY CITY, NJ ***05 201-***-****

Email: acghxl@r.postjobfree.com

OBJECTIVE: To obtain a Computer Operator position that will allow me to

utilize my skills and experience.

ACCOMPLISHMENTS: Provided technical support of various applications.

Assured and followed requests/problems to ensure satisfactory response and

resolutions to assigned projects.

Expertise Highlights

HARDWARE: AS/400, IBM 3835&3900 LASER PRINTERS, SUN MICROSTATIONS, NT

SERVERS, IBM RISC 6000 HP9000, STK SILOS, HMC2 (VERSION1.5.1), HP 3000,

JR. SYSTEM ADMINISTRATOR, DELL/ HP SERVERS, ADOOBE ACROBAT, PHOTOSHOP.

SOFTWARE: Z/OS OS/390, IBM9762, OPCA, CICS, AOC, JES2, JCL, DOS/VSE,

CA-JOBTRAC, CA-7, CA-11, HP OPENVIEW, MAESTRO, MICROSOFT WORD, MICROSOFT

WINDOWS 2000, 2003, XP, FTP, PGP KEYS, OMEGAMON, RACF, TSO, TLMS, TIVOLI,

VTAM, UNIX, WINDOWS NT, NETVIEW, PEREGRINE SERVICE CENTER, CONTROL D,T,M,

TACL, BESS, SWIFT,CHIPS & SECURITIES, TANDEM.

Professional Experience

Professional Experience

11/13 to 01/14 TekBank Consultants

New York, NY

SYSTEM CONTROL OPERATOR

. Monitored SCADA system for alarms

. Supported a seven day twenty four hour a day operations for Amtrak

railways

. Acted as point of contact with foreman and track workers

. Providing air supply and security for personnel

06/08 to 02/12 Valueline Publishing New York, NY

COMPUTER OPERATOR

. Receive schedule from previous shift to make sure all work is

completed. Prepare my shift for end of day processing.

. Receive and run schedule (Production) and mutual fund schedule for

processing.

. Set up Sun system Tandem tapes for evening backups.

. Bring down system's pathway to kick off backups.

. Run jobs on the Z/os operating scheduling package for production of

mutual funds charts, and FTP files. Provide users with reports that

are requested.

. Handle calls to data center, and provide technical support.

. Work with managers to resolve any issues that arise, installation of

lines during the evening hours when no one is at work.

. Maintain logbooks or operating records, listing each event, such as

machine malfunctions or job that failed during the shift.

. Monitor all printer activities, and place all reports in each

respected bins for each dept.

. Prepare backups' for the morning UPS courier to deliver to backup

site.

. At the end of my shift report any necessary information to the next

operator.

. Other responsibilities: Cover other shift if operator calls in sick or

is on vacation. Train new operators when they start.

05/06 to 08/07 Health Plus, Inc Brooklyn, NY

COMPUTER OPERATOR

. Performed a variety of technical and administrative tasks through a

vas amount of computer systems.

. Ran imperative batch processes, system utilities as needed, backups,

reports and regularly scheduled processes.

. Implementation of EDI gateways and 837 code set, X12 files.

. Demonstrated proficiency with Microsoft applications or proven ability

to learn appropriate software.

. Monitored and maintained performance of system while promptly and

independently responded to problems as needed.

. Documented standard processes, and updated documentation as needed.

. Retrieved files from and posts files to external vendor databases.

. Maintained proper security of the computer room and if needed act as

systems administrator for the HP3000.

. Identifies and follow up on discrepancies, if any; documents the issue

and tracks the progress.

. PC hardware/software installation, upgrade, and troubleshooting.

. Researched, tested and recommended new software applications, and

provided support for office equipment.

. Worked with external vendors to research new process aimed at

enhancing production.

03/04 to 01/06 TISI (USA), Inc Staten Island, NY

COMPUTER OPERATOR

. Ensure all jobs are running on Control D systems by constant

monitoring of consoles

. Receive and execute Chips & Securities on Tandem systems

. Control M was used to alert the data center if there were any

outstanding issues on the system and distributed computing platforms

including Unix, Windows, and OpenVMS environments.

. Execute Operation Instructions Sheet (OIS) and verify completeness.

. Contact vendors and network providers in case of hardware, software or

network problems

. Identify, diagnose and resolve equipment, line or systems troubles

. Monitored AS/400 unix servers for communication information, printing,

and job control.

10/03 to 01/04 Jacobi Hospital Bronx, NY

COMPUTER OPERATOR

. Provided technical telephone support.

. Printed reports on Laser printer.

. Monitored mainframe through the use of OS/390

05/03 to 10/03 PSE&G Newark, NJ

HELPDESK ANALYST

. Provided technical telephone support and monitored PEREGRINE SERVICE

CENTER

. Assured and maintain high volume of completed calls with accuracy and

efficiency.

. Provided follow up to end users to ensure satisfactory response and

resolution.

. Tracked duration of requests/problems applying appropriate escalating

measures dependent upon severity/priority of problem.

. Completed additional projects, as assigned.

12/00 to 12/01 INFORMATION TECHNOLOGY OPERATIONS SPECIALIST

. Provided 24/7 support of technologies thru: HP OPENVIEW, SUN SOLORIS,

CICS, WINDOWS NT, to the data center mainframe.

. Supported MAESTRO scheduling for all related issues to the mainframe.

. Submitted major outages as they related to the mainframe.

. Prepared written turnovers.

. Assisted in IPL of system through HMC.

. Monitored Tivoli for critical and fatal alerts.

06/00 to 12/00 CONSOLIDATED EDISON New York, NY

COMPUTER OPERATOR

. Monitored mainframe 9762, also oversaw CA-JOBTRAC scheduler.

. Submitted and executed jobs to operating system using JCL.

. Supported CICS online regions.

. Issued VTAM commands via mainframe.

Change server tapes daily

EDUCATION:

. 10/08 to present University of Phoenix Jersey City, Campus

. Area of concentration degree in I.T.

9/85 to 6/89 HENRY SNYDER HIGH SCHOOL Jersey City, NJ

. High School Diploma

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