SUMMARY OF QUALIFICATIONS:

Administrative Professional with over 10 years of experience and skills in

the following areas:

. Supervision

. Customer Relations

. Training and Development

. Schedule Coordination

. Interpersonal Communications

. Proficient in Microsoft Office

. Mediation and Conflict resolution

. Advocacy

PROFESSIONAL EXPERIENCE:

2014-present

Customer service Catastrophe management solutions

Hudson, OH

. Answer incoming calls

. Gather claim information

. Process claim

. Provide information

2001 - 2012 Transitional Housing Cleveland, OH

Program Supervisor (2008-2012)

. Provided administrative support to Executive Director.

. Oversaw daily program operations and front desk.

. Supervised program staff providing Individual supervisions for all

case managers.

. Reviewed time sheets and coordinated requested schedule time off.

. Coordinated educational workshops and special events.

. Mediated conferences between clients and program staff.

. Compiled monthly reports.

Program Advisor/Intake Coordinator (2002-2008)

. Coordinated services to facilitate transfer of clients to independent

community housing.

. Provided program orientation and developed curriculum.

. Screened applicants to access eligibility for housing program.

. Assigned eligible candidates to staff for intake and assessments.

. Maintained a caseload of 20, assisting clients with over coming

addiction related barriers.

Program Advisor/Independent Living Specialist (2001-2002)

. Assisted clients in securing permanent housing and provided home

visits to ensure sustainability.

. Facilitated life skills awareness classes in goal setting, home

maintenance, and finance management.

. Coordinated collaborative agency services to support clients process

toward independent living.

. Provided referrals to clients for community resources.

1999-2001 Ministerial Daycare/Head start Cleveland, OH

Family Service Worker

. Facilitated enrollment and placement for Head Start Program

. Maintained Children's record and statistical data.

. Coordinated social events and educational workshops for parents.

. Coordinated referrals to community organizations.

. Provided advocacy on behalf of children and families in order to

obtain needed services.

EDUCATION

Cuyahoga Community College, Cleveland, Ohio

. Completion of Human service program

Shaw High School, Cleveland, Ohio

. High School Diploma

PROFESSIONAL DEVELOPMENT

2010-2011 Moore Counseling and Mediation Services, Cleveland, Ohio

. Ethical Dilemmas workshop

. Harm Reduction training

. Motivational Interviewing training

. Treatment Planning training

2003 Ohio Human Service Training, Cleveland, Ohio

. Diversity in the workplace training

CIVIC ENGAGEMENT

. 2002- Present Volunteer Non Profit Missionary Organization

. 2013 Volunteer Northeastern Ohio Recovery Association Focus

Group

. 2004-2006 Board Member Eastside Catholic Charities

REFERENCES

Denise Jackson

1545 West 25th Street

Cleveland, Ohio 44113

216-***-****/216-***-****

Moore Counseling and Mediation Services

Martina Moore

22639 Euclid Avenue

Euclid, Ohio 44117

216-***-****

Michelle Keys

983 Pembrook Road

Cleveland Heights, Ohio 44121

216-***-****

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