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Customer Service Representative

Location:
Syracuse, NY
Posted:
October 25, 2014

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Resume:

Alix E. Carrington-Ramirez

** **** ****** *****

Middletown, N.Y. 10940

845-***-****

acghw0@r.postjobfree.com

Professional Profile

Excellent written and verbal communication skills, Flexible,

Dependable, Strong time-management and organizational skills,

Excellent attention to detail and follow up skills, Works equally well

individually or as part of a team, Demonstrates ability to build

rapport with peers and managers, Willingness to Learn, Adaptability,

Proficient in Microsoft Word, Outlook, Excel, WordPerfect, SharePoint,

Westlaw, ECF/PACER, LawBase, Dictaphone, Best Authority, Workshare

Compare, InterAction Web Client, and type 55-60 wpm.

Work Experience

Crystal Run Healthcare - Middletown, New York (06/13 to present)

Legal Executive Assistant

Crystal Run Healthcare is a dynamic, rapidly growing multi-specialty group

practice focusing on the health care needs of the greater mid-Hudson

Valley.

. Executive Assistant to the Chief Legal Officer, Chief Financial

Officer and Vice President of Finance

. Editing and proofreading Letters, Memos and Legal documents;

. Responsible for receiving all Subpoenas and Summons served upon

Crystal Run Healthcare and/or physicians;

. Coordinate all Workers' Compensation and Court depositions;

. Preparing check requests;

. Basic Administrative duties. (Ex. Faxing, scanning, copying, filing,

answering phones, coordinate travel schedule and heavy calendaring).

State of Tennessee Attorney General's Office - Nashville, Tennessee (02/07

to 04/11)

Legal Secretary

The Civil Litigation and State Services division represents state officers,

state agencies, and educational institutions in state and federal courts.

. Basic Administrative duties. (Ex. Faxing, scanning, copying, answering

phones, collating and binding, and greeting clients);

. Coordinate travel arrangements for various Senior and Assistant

Attorney Generals and prepare travel claims;

. Schedule court reports for depositions, hearings, and trials;

. Reserve conference rooms for depositions or client meetings;

. ECF filing and filing with local courts;

. Organize and Maintain case files;

. Closing files;

. Briefs, Table of Authority, and Table of Contents;

. Drafting, typing, editing, and proofreading correspondence and legal

documents;

. Transcribe tapes and cds;

. Contacting various courts and attorneys;

. Legal research.

Charmant, Inc. - Morris Plains, New Jersey (04/98 to 10/98; 04/01 to 05/04)

Customer Service Representative/Receptionist

. Received in bound calls from consumers and entered data into the

computer system;

. Arranged for repair and replacement of defective eyewear covered by

warranty;

. Greeting clients;

. Reserving conference room for meetings;

. Answering the telephone.

Amscan, Inc. - Goshen, New York (06/94 to 02/98)

Quality Control Manager/Receptionist

. Responsible for the quality of old or new merchandise received in-

house daily;

. Resolved any problems with our vendors packaging or labels;

. Worked directly with Receiving Manager as well as the Warehouse

Manager.

. Administrative duties included:

. Answering high volume inbound calls;

. Working Knowledge of Accounts Billing;

. Customer service;

. Basic administrative duties;

. Logging and editing orders that needed to be shipped;

. Human resources duties.

Temporary Employment

The Dreyfus Corporation (BNY Mellon) - New York, New York (08/12 to 6/13)

Law Office of Brian J. Burstin - New York, New York (06/12 to 08/12)

Riemer & Braunstein LLP - New York, New York (01/12 to 04/12)

Time Warner Cable - Middletown, New York (10/11 to 12/11)

Externship

Law Office of Philip Perez - Nashville, Tennessee

Immigration Law Office

Education

Tennessee Career College - Nashville, TN

Paralegal Certificate

Morrisville State College - Morrisville, New York

Liberal Arts

*References upon request*



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