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Customer Service Manager

Location:
Oakland, CA
Posted:
October 25, 2014

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Resume:

Timothy G. Edwards

*** ****** ** #***

Oakland CA 94610

831-***-****

acghva@r.postjobfree.com

Automotive Experience

Specialized Auto

Parts manager for over three years for a high volume European repair shop

Established knowledge of most euro car lines

Increased profitability with vendor relations and parts price point accuracy

Maintained large parts inventory with organizational skills

Provided excellent customer service to over the counter customers with accurate

and efficient parts ordering for the service department

Swedish Auto Service

Front Desk/ Parts manager for two years at a small European shop

Handled all administrative tasks for the front office including parts management

Reduced aged inventory with an accurate physical inventory

Familiar with Scott Motor Traxx, All Data, World Pac, SSF etc

Attended several company provided customer service, and parts training classes

Bay Bridge Motors/ Clean Green Collision

Body Shop Manager/ Collision Estimator for two years

Provided accurate estimates for insurance company’s and customers

Very good knowledge of Audatex also familiar with Mitchell and CCC

Established several DRP's for the company

Specializing in euro car lines but have experience with most import and domestic vehicles

Excellent vendor relations lowered cost of most shop supplies from all vendors

Personal Information

I have lived in the bay area for over four years originally form Santa Cruz CA. I have excellent

customer service skills and like to pride myself on number accuracy. I have always been a car guy and

like to work in the automotive industry. I am a hard working self starter that like to stay busy no matter

what the task. I have very good time management and organizational skills. I work well with others and

like to have a positive attitude at work. I have a lot of experience working with insurance company’s

and am looking for a place to grow.



Contact this candidate