Diane Camille B. Lico

Abu Dhabi, UAE

Mobile No. +971-*********

acghv2@r.postjobfree.com

To Whom It May Concern:

I would like to introduce myself as flexible person who is seeking a career opportunity,

where my work experience can be utilized and developed.

My current work and my previous job trainings have given me the opportunity to expand

my knowledge of the wide and growing aspects of Hotel management from guests

admission, handling all kind of transactions, keeping records and logs of daily work to

assisting guests with various requirements and needs in a very professional manner until

customer satisfaction is gained. I have proven myself as a very reliable team member,

self-motivated and always eager to learn. With my experience I know I can contribute to

your esteemed organization.

I’ll be looking forward to hearing from you and thank you very much for your time and

consideration.

Yours sincerely,

Diane Camille B. Lico

Diane Camille B. Lico

Abu Dhabi, UAE

Mobile No. +971-*********

acghv2@r.postjobfree.com

OBJECTIVE:

Ambitiously seeking to apply my skills in a challenging environment where my

professional experience will be extensively utilized to provide quality service in

hospitality industry and to enhance my knowledge for the benefit of the strong

organization I work for and my career growth.

WORK EXPERIENCE

HILTON INTERNATIONAL ABU DHABI

FOOD AND BEVERAGE RESERVATION SUPERVISOR

07 SEPTEMBER 2014 - UP TO DATE

TH

DUTIES AND RESPONSIBILITIES

Receive and direct telephone calls and relay conversation and pertinent messages to

others while maintaining accuracy, clarity and confidentiality

Perform primary contact and establish rapport with clients

Entertain and answer basic queries made by the clients pertaining to the services

provided by the institution

Create appointment schedules between guests and manager of the outlets

Contracts for entertainers for various outlets

Prepare the Payment/ Salary of the Band every month

Prepare ticket and monthly attendance for entertainers

Prepare monthly attendance for F&B Admin

Ensuring the comfort and seeing to the needs of the clients and visitors

Assess the various needs and purposes of the clients and direct them to the outlet

manager’s in order to address their concerns

Receive, obtain and store pertinent client information and ensure validity,

completeness, accuracy and confidentiality of these records

Maintain records and keep track of the institution’s supplies and the purchases made

Prepare a written output on the transactions, purchases and other pertinent incidents

that have transpired throughout the day

Ensure the proper filing of pertinent documents and contracts

Plan, coordinate and organize various meetings within the department

Function as the receiver of official documents and important mail addressed to the

office

Ensure that all office personnel and colleagues are communicated to the rules and

regulations of the hotel policies and procedures

HILTON INTERNATIONAL ABU DHABI

Guest Service Centre Agent

09th May 2012 – 06th September 2014

DUTIES AND RESPONSIBILITIES:

Answers incoming and outgoing calls according to the Hilton Brand Standards.

Directs call to guest rooms, staff, or departments through the switchboard.

Receives guest messages and deliver the same to the guest.

Logs all wake-up call requests and performs wake-up call services.

Provides information about hotel services to guests.

Understand the telephone operator board or PBX switchboard operations.

Provides paging services for hotel guests and employees.

Knows what action to take when an emergency call is required.

Monitors automated systems including fire alarms and telephone equipment when

engineering and maintenance department is closed.

Assists in reporting telephone equipment or service complaints and problems.

Trains or assist trains new telephone operators in performance of job duties.

To be fully aware of and adhere of health and safety, fire and bomb threat procedures.

Multitasking abilities will always come in handy, because a switchboard operator may

be asked to do other jobs as well.

Open and close telephone functionality on the hotel front office software.

Keep records of calls placed and received by all departments and recording the call

charges.

Setup conference calls in different locations and time zones.

Update directory information on the front office software.

Following telephone etiquette.

TECHNICAL SKILLS

Efficiently work with ONQ– Front Desk Application

Efficiently work with Meridian – Telephone System

Efficiently work with Oasys-HRMS – Attendance application

Efficiently work with OasyseDocs – Vacation Application

Efficiently work with Main Distribution Frame – Operating Room

Excellent knowledge of Microsoft Office and its applications

EDUCATIONAL BACKGROUND

Tertiary

Bachelor of Science in Hotel Restaurant and Management (BSHRM) Major In Culinary Arts

The Philippine Women’s University

June 2008- February 22, 2012

Secondary

Timoteo Paez Integrated School

Younger St.Balut Tondo Manila

Graduated 2004-2008

Primary

Arsenio H.Lacson

Younger St.Balut Tondo Manila

Graduated 1998-2004

Little Children Learning Center

Graduated 1997-1998

TRAININGS/SEMINARS/COURSES

Course : Living Sustainably – Switch Off

Given : January 1,2014

Held : Hilton Abu Dhabi

Course : Hilton Worldwide Information Security and Privacy Training

Given : December 12, 2013

Held : Hilton Abu dhabi

Course : OnQ PM 5.15 & 5.16 CRM Enhancement

Given : May 26, 2012

Held : Hilton Abu Dhabi

Course : Hilton Journey Ambassador Overview

Given : May 24, 2012

Held : Hilton Abu Dhabi

Course : Hilton HHonors Expanded Rewards & Reimbursment: Front office (OnQ 5.15&5:16)

Given : May 24, 2012

Held : Hilton Abu Dhabi

Course : Hilton Complaint Handling

Given : May 24, 2012

Held : Hilton Abu Dhabi

Course : Hilton Reservations

Given : May 24, 2012

Held : Hilton Abu dhabi

Course : Hilton Pre-Arrival, Guest Arrival and Guest Departure

Given : May 24, 2012

Held : Hilton Abu Dhabi

Course : Hilton Executive Lounge

Given : May 24, 2012

Held : Hilton Abu Dhabi

Course : Hilton Telephone Handling

Given : May 23, 2014

Held : Hilton Abu Dhabi

Course: International OnQ PM 040 Reservations One

Given : May 16, 2012

Held : Hilton Abu Dhabi

Course : International OnQ PM 030 Basic Guest Functions

Given : May 15, 2013

Held : Hilton Abu Dhabi

Course : International OnQ PM 020 Basic System Functions

Given : May 14, 2012

Held : Hilton Abu Dhabi

Training: Front Desk Operation

Given: January 22, 2012 – February 22, 2012

Held: White Knight Hotel Intramuros, Philippines

Training: Basic Computer Literacy

Given: October 30, 2011

Held: Honorio MC Lopez Technical Institute, Inc. (Accredited By: TESDA)

Training: National Sports Grill

Given: October 26, 2011- December 26, 2011

Held: Greenbelt 3, Ayala Center, Makati City, Philippines

10th World Chinese Entrepreneurs Convention

Training:

Given: November 20, 2009

Held at: SMX Convention Center, SM Mall of Asia, Philippines

Seminars: “Exploring the Employment Potentials Of HRM and Tourism Students”

Given: August 4, 2009

Held at: Conrado Benitez Hall, Philippine Women’s University

Training: Micros Opera Property Management System

Given: May 29, 2009 (4 sessions)

Held at: HRM Dept., Philippine Women’s University

Seminar: Hotel Exposure:“An overview on Stewarding, Front Office and House

Keeping”

Given: February 28, 2009

Held at: EDSA Shangri-La Hotel, Philippines

Seminar: Hotel Familiarization and Tour

Given: February 21, 2009

Held at: EDSA Shangri-La Hotel, Philippines

ORGANIZATION:

Name: ARMMS/AIHMS

Date joined: 2008-2010

PERSONAL INFORMATION:

Sex: Female

Birth of Date: June 16,1992

Age: 22 yrs old

Height: 5”

Religion: Catholic

Citizenship: Filipino

Civil Status: Single

Mother Tongue: Tagalog

REFERENCE:

Available upon request

Contact this candidate