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Customer Service Administrative Assistant

Location:
Nanuet, NY
Posted:
October 25, 2014

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Resume:

FRAN A. CASTELLO

** ***** ****

Pearl River, New York 10965

845-***-**** (home)

845-***-**** (cell)

EDUCATION Associates Degree in Liberal Arts

Rockland Community College at Suffern, New York

PROFESSIONAL *Excellent Team Worker

SKILLS *Strong Interpersonal Skills

*Proficient Communication Skills

*Motivated, Self-Starting

*Knowledge of Microsoft Word, Excel, PowerPoint

*Experienced in Warehousing

EXPERIENCE Data Entry

TTC Inc., Congers, NY

2006-present

- Enter data on AS400 and FSP for payment to

transportation companies

- Verify and code bills for payment

Administrative Assistant

Pearson Education (Paramount Publishing, Simon &

Schuster), West Nyack, NY

1994-2001

- Handled telephone communication with Customer

Service Reps and personnel

- Covered for the Assistants to the President of

Warehousing, both Vice Presidents in charge of

Operations

- Recorded daily reports to give to VPs

- Organized travel arrangements

- Arranged interviews

- Managed and filed expense reports for upper

management

- Handled payroll for entire warehouse employees

- Entered information for Returns Dept.

EXPERIENCE Administrative Assistant

Con’t. Sims Freeman O’Brien/Alcone Sims O’Brien

1988-1994

- Worked directly with CEO’s and Executive VP’s

- Heavy telephone communication between clients and

employees

- Organized travel arrangements

- Managed expense reports

- Prepared PowerPoint presentations to prospective and

existing clients

- Provided catering for client meetings

- Arranged interviews

- Organized samples and prepared them for presentations

- Met with sales representatives

Computer Operator for Location Department; Administrative

Assistant; Traffic Office Coordinator

Harcourt Brace Jovanovich Inc. New York and New Jersey

1982-July, 1988

- Coordinated work for six person Traffic department

- Organized foreign air and water transportation for

invoices and orders

- Verified and coded statements for shipped materials

- Handled communication with Customer Service Reps

and personnel from other divisions in Company

- Arranged interviews

- Independent project work

- Initiated positions as Administrative Asst. for Task Force,

Task Force Manager, Director of Warehousing;

Computer Operator for Location Manager; and as

Coordinator for Traffic Office

Receptionist

Academic Press, Palisades, New York (subsidiary of HBJ)

1981-1982

- Revised and typed Coordinators monthly reports to

manager

- High volume telephone communication

- Transcribed and followed through urgent orders

- Recorded employee attendance

- Ordered supplies for warehouse

- Greeted visitors upon arrival



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