Cheryce Mylena Swancy

**** **** ******

Lakewood, California 90713

562-***-****

acghsb@r.postjobfree.com

October 25, 2014

Dear Hiring Manager,

I was very pleased to learn of the position in your company. I am currently looking to gain employment at small or major company. As

a dedicated sales customer representative with management skills, I am someone who prides myself, on the ability to interface with

other at all levels. I am individual with a strong work ethic who can work independently or in teams. With four years of knowledge of

sales, I believe the qualities you seek are well matched by my track record. I would be honor to learn from the best to gain experience

doing something I love!

My Qualifications

•Organized, efficient, and precise with strong communication and leadership ability.

•Full understanding of the importance of team management and team building.

•Ability to engage multiple client types.

•Most comfortable in fast paced ever-changing environments.

•Decisive and direct, yet flexible in responding to constantly changing assignments.

•Ability to coordinate multiple projects and meet deadlines under pressure.

•Enthusiastic, creative and willing to assume increased responsibility.

•Attention to details and strong follow-through, always asking for the sale.

•Ability to develop and implement new procedures.

•Knowledge of current computer software.

I have submitted my resume with information regarding my qualifications in detail. I am confident that my knowledge and abilities

could be utilized.

Thank you for reviewing my experience, I look forward to the opportunity to speak with you soon.

Sincerely,

Cheryce Mylena Swancy

Cheryce Mylena Swancy

5903 Reva Street Lakewood, California 90713

562-***-**** • acghsb@r.postjobfree.com

Objective

I am currently looking for a full time/part time position in a customer service sales environment that offers a career with growth, where

I can utilize my experience and grow with the right opportunity.

Key Qualifications

● Organized, efficient, and precise with strong communication and leadership ability.

● Full understanding of the importance of team management and team building.

● Ability to engage multiple client types.

● Most comfortable in fast paced ever-changing environments.

● Decisive and direct, yet flexible in responding to constantly changing assignments.

● Ability to coordinate multiple projects and meet deadlines under pressure.

● Enthusiastic, creative and willing to assume increased responsibility.

● Attention to details and strong follow-through.

● Ability to incorporate my existing skill-set, with any newly required skill-set in order to be successful.

● Dynamic customer service, with the ability to cater to client’s individual needs.

● Great passion for business development and industry development.

Work Experience

Sales Associate - Torrid (Part-Time) November 2011- March 2014

Hot Topic Inc.

● Received 2 year pin for retail sales plus gift coupons to meeting sales mark of the month.

● Assist management in direct the daily operation of a high-volume specialty store.

● Overseeing staff of 15 plus in the area of sales, customer service, cash management, budgeting, sales forecasting, and employee

relations. While merchandising, promoting, and preforming security.

● Steadily increased revenues through strong focus on customer service, excellent merchandising, and teamwork. Improved

operation through effectively supervising daily staff assignment. Expanded customer base by offering a wide range of attractive

product displays and creating a welcoming atmosphere that increased the comfort level of customers.

● Train new employee and assist/ mentor existing personnel, open and closes store.

● Customer service and retention management.

● 3+ years’ extensive experience in the retail sales environment.

Business Development Representative - Car Pros Kia February 2013 - February 2014

Inside Internet Sales Leader (Full-Time)

● Maintained and developed new and existing customer relationships.

● Met and exceeded monthly sales budgets.

● Heavy phones, qualify and close potential clients generated through outbound calling.

● Organized and implemented systems to improve standards of completeness, timeliness, and quality throughout the branch.

● Worked closely close with company owner and sales manager to optimize revenue.

● Rolls- out expertise for new products. Scheduled and/or coordinated daily production for 10 team members (Sales inspectors,

office staff, repair technician, pest technician, and staff support.

● Completion of monthly chemical usage reports, payroll reporting, and Wood destroying pest and organisms inspection reports.

● Ability to coordinate multiple projects and meet deadlines under pressure.

● Comfortable in fast paced ever-changing environments

● Janurary 2014 became the leader in the department with duties of supervising, assissianting, and training new staff and etc.g

Retail Sales Associate/ Engraver- Things Remembered November 2012 - January 2013

Seasonal Position

● Assist management in direct the daily operation of a high-volume specialty store.

● Overseeing staff of 10 plus in the area of sales, customer service, cash management, budgeting, sales forecasting, and employee

relations. While merchandising, promoting, and preforming security.

● Steadily increased revenues through strong focus on customer service, excellent merchandising, and teamwork. Expanded

customer base by offering a wide range of attractive product displays and creating a welcoming atmosphere that increased the

comfort level of customers.

● Engrave custom items for customers.

Education

General Studies September 2004 - June 2008

Mayfair High School - Lakewood, CA.

● Graduated with a 2.50 - 3.00 GPA.

● Concentration in

● Dance Club

● Pacific Islander Club

● Competition Cheerleading with Vipers

● Business studies

● Accounting

● Web Page Design

American Beauty College - Cosmetology June 2008 - October 2009

Bellflower, CA. relocation West Covina

● Hair Design

● Nail Design

● Hair Coloring

● Make-up Application

● Labor board produces

Cerritos Community College January 2009 - until

● Business Marketing

● Photography

● Business Management

● Child Development

Other Activities

Ward African Methodist episcopal church

1177 W. 25th street

Los Angeles, ca 90007

•Choir memeber

•Secretary of choir department

•Staff of the child nursery

NOTABLE ACCOMPLISHMENTS

Torrid November 2011- March 2014

● Achieved sales goals by 100% in the year 2011 by putting in place excellent selling techniques.

● Increased customer base by 30% during the year 2012 following excellence in customer services resulting in recurring

business.

Car Pros Kia Carson February 2013- February 2014

● Reached the highest numbers of appointment set with the most customer to come into dealership in Internet Department ( 70

Customers out of 100 Appointments in 1 month).

● Promoted to Assissant Manager/ Leader in January 2014.

● Trained and Recruited New Employees.

● Set schedules for the Department.

● Set the highest numbers for the months of January and February 2014.

● January - 65 Customers out of 90 set Appointments

● February- 100 Customers out of 120 Set appointments.

References

● Jazzmin Jenial 562-***-****

● Tracy Butsanoy 562-***-****

● Justine Warren 323-***-****

● Marlene Butler 562-***-****

● Alvin "Alabama" Lovett 310-***-****

Contact this candidate