CURRICULUM VITAE

VIJI PRATHEESH (Vijayalakshmi)

Unit 9, 26-30 Marian Street

Killara NSW 2071 Phone: 040*******

Australia Email: acghpt@r.postjobfree.com

OBJECTIVE:

Dynamic, Result oriented executive having good experience in handling

variety of customers, working efficiently in business operations with MNC

companies. Seeking a better position, with career growth potential, where strong

communication and leadership skills can be used to increase a base of loyal

customers, by providing excellent customer satisfaction.

WORK EXPERIENCE:

Fourth View Tech. LLC, Dubai, UAE

• Office Administrator (Sep 2010 – Oct 2013)

Company Profile:

Fourth View Tech. LLC. is providing IT infrastructure services and support to

companies across various industries in the Middle East. Their major clients are

Kempinski Hotels, Gulf News, Khaleej Times, Meydan, Movenpick, DHL, Albwardy

Investments, Drake and Scully constructions etc. They are partnered with IBM, HP,

Cisco, Siemens, Microsoft, VMWare, Altitude software, Lifesize for providing

solutions and support.

Responsibilities:

• Answering telephone enquiries from the customers and attending to visitors.

• Documenting all the calls both manual and computerized.

• Maintaining solid customer relationship by handling their questions and

concerns with speed and professionalism.

• Prioritizing & assigning the helpdesk calls to respective engineers.

• General administration tasks, such as faxing, mailing, filing and photocopying.

• Recording and updating databases.

• Sorting and handing out post.

• Responsible for maintaining and distributing staff weekly schedules.

• Collecting and maintaining office inventory.

• Providing data and reports to the sales team.

• Preparing weekly and monthly reports, quotations and invoice as required.

• Assisting other staff in the organization for the smooth functioning of the

team.

Achievements:

• Learnt the business operation quickly.

• Responsible for effective and result oriented customer relations.

Net Connect Private Limited, Bangalore, India

Junior HR Executive (Oct 2004 – Feb 2005)

•

Company Profile:

Net Connect Private Limited is placement service for IT industry for

employers and employees. It supports clients in initial steps of recruiting,

screening, reference checking and thorough interviewing processes and staffing

to prepare contract employees for success. It supports to fulfil client’s long term

business goals or supplement hiring for project-based or temporary staffing

needs. Its customer base includes Micro land, Cognizant, IBM, Accenture, HP,

Cisco Systems, and Systemax etc.

Responsibilities:

• Coordinate with corporate customers for the IT requirements.

• Responsible for organizing and scheduling interviews of candidates.

• Assist in conducting pre-selection interviews for eligibility for a smooth final

selection by line managers with regards to entry and mid-level candidates.

• Responsible for maintaining and accurately the Employee Leave Database and

ensuring that Leave Application Forms are approved by line managers and are

submitted by employers in a timely manner.

• In charge of regular checking of the Job Database and filing resumes in

respective department folders.

• Coordinate with other departments for the smooth functioning of the team.

• Generate accurate reports as required.

Compcare Services (HP Exclusive Service Providers), Bangalore, India

• Telemarketing Executive (May 2002 – March 2004)

Company Profile:

Compcare Services is HP Authorised Service Provider. It takes care of the

Implementation and maintenance of HP & Compaq Hardware and Operating

Systems. Its customer base includes Wipro Ltd, Network Solution, Tyco, Mrotek

Ltd, Touchtel, Tata Consultancy Services, Philips, Sony India, HLL, HAL,

Oracle, Siemens, ABB, Spice Telecom, Airtel, Mach India Private Ltd, Iflex

Solution, Axes Technologies, Syntax soft tech etc.

Responsibilities:

• Coordinate with corporate customers for the requirements & annual

maintenance of Compaq/ HP PDAs & Laptops

• Make reminder calls to customers for warranty enhancement.

Responsible for effective and Result oriented Customer relations.

Handle Supervisory (escalated) calls related to Compaq products and provide

support for Technical and Non-Technical issues.

Coordinate with other departments for the smooth functioning of the team.

Logging the call, prioritizing it and assigning to support executives.

•

Preparing quotations and following up with customers for their IT

•

requirements.

Generate accurate reports as required.

•

Achievements:

• Learnt the business operation very quickly and met all the targets

• Increased customer base

Info Services (IBM Exclusive Service Providers), Bangalore, India

• Customer Support Representative (April 2001 – May 2002)

Company Profile:

Info Services is the only IBM Exclusive Service Provider in South India.

Info Services takes care of the Implementation and maintenance of IBM

Hardware and Operating Systems. Its customer base includes Standard

Chartered Grindlays Bank, GE Countrywide, ABN AMRO, HSBC, Schoolnet,

KPMG, Unilever, Wipro, Infosys, Siemens, National Panasonic, Glaxo

SmithKline, ABB, Sony, Whirlpool, Electrolux, L&T etc.

Responsibilities:

• Attending to the customer problems and logging the calls.

• Documents all the calls both manual and computerized.

• Prioritizing & assigning the helpdesk calls to respective engineers.

• Maintaining the logistics for the spares.

• Maintaining accounts, distributing salary & petty cash to staff.

• Preparing quotation & following up with customer for Annual maintenance

contract & warranty for IBM products.

• Contacting customer to take product order, ensuring the accuracy requirements

are met.

• Generating weekly & monthly reports & analyzing the efficiency of staff.

Engineers Study Circle, Bangalore, India

• Faculty & Career Counselor (April 2000 – March 2001)

Company Profile:

Engineer Study Circle is Educational Institution which conducts coaching

classes for Diploma in Engineering-IIET (Indian Institute of Electronics &

Telecommunication), Degree in Engineering – AMIE (Associate Member

Institution of Engineer), Which is considered equivalent to B.E & is awarded by

the Institution of Engineers (India), Coaching classes for B.E all semesters

(affiliated to Bangalore University, Recognized by Govt. of Karnataka, Coaching

classes for CET Exam.

Responsibilities:

• Attending calls & recording the data.

• Obtaining full understanding of what information is being requested.

• Counseling & guiding students regarding the course.

• Maintaining accounts, petty cash & administering stationary.

• Preparing computerized study materials for students.

COMPUTER KNOWLEDGE:

Ease of using MS-Office Applications, Mail applications like Microsoft

•

Outlook, Lotus Notes etc.

ACADEMIC QUALIFICATION:

Graduate in Commerce from Bangalore University.

PROFESSIONAL QUALIFICATION:

Diploma in Secretarial Practice from Career College, Bangalore.

PERSONAL PROFILE:

Visa Status : Australian Permanent resident

Hobbies : Cooking, Listening to music, watching movies

Volunteer : P&F association committee member

REFERENCES:

Jilesh Jose (Reported directly)

Managing Director, Fourth View Tech.

Sharjah, UAE

Ph: +971*********

Mercy Suganthy (Worked together)

Finance Executive, ITC Infotech Ltd.

Bengaluru, India

Ph: +918*********

Rohan Simon (Friend)

Financial Analyst

Sydney, Australia

Ph: +614********

Contact this candidate