From Adrienne L ove <a love***@ya hoo.com >

To a love140@ya hoo.com <a love140@ya hoo.com >

Date W ed, Oct 15, 2014 a t 9:36 AM

Adrienne Love

*** ********* **

980-***-****

Charlotte, NC 28273 acghnr@r.postjobfree.com

Career Overview

Experienced professional looking to utilize my skills in an warehouse and customer

service setting.

Professional Experience

Material Handler, 9/2014- Present

CTDI- Charlotte, NC

• Pack out

• Refurb

• Quality Control

Logistics Team, 11/2013- 8/2014

Target- Charlotte, NC

• Unloading Trucks/Assembly Line

• Moving pallets

• Stocking Merchandise

Call Center Advisor Specialist, 4/2012- 03/2013

Convergys- Charlotte, NC

• Take inbound calls

• Make account payments

• Search and locate destinations to download them to vehicles

Patient Case Coordinator/Benefit Verification Specialist, 11/2011 - 02/2012

LashGroup – Charlotte, NC

• Schedule and conduct follow-ups based on patients' situation.

• Identify other sources of health care coverage through PayerPlus database.

• Made outbound calls to public and private payer to handle benefit insurance inquires.

Medical Billing and Coding Intern, 05/2011 - 06/2011

Mt. Zion Medical Clinic – Charlotte, NC

• Scheduled and conduct follow-ups related to insurance.

• Scheduled patient appointments.

• Made/received incoming and outgoing phone calls to patients.

Office Manager, 03/2000 - 08/2009

Acceptance Insurance Company – Cleveland, OH

• Cultivated relationships with vendors and partnering organizations to provide

expanded services to clients and promote high quality customer service.

• Assessed staff performance and provided coaching strategies designed to improve

workplace efficiency and program quality.

• Generated financial reports to analyze client accounts, balances, and insurance

claims and proactively resolved concerns.

Education

2011 Southeastern Institute – Certificate: Medical Billing and Coding. Charlotte, NC,

United State

Skills Highlights

• ICD-9, CPT, HCPCs, Level II, Medinformatix, 10-Key

• OSHA, HIPAA, HIV/AIDS, CPR, First Aid, NHA

Contact this candidate